I read the reviews on trip advisor and so we decided to stay at this hotel. I should have read further down. At first it seemed great,we got the AAA discount. I then asked the clerk to look up my rewards account so I could get my points. She tells me I can't get points because I used my AAA discount and she kept saying her manager doesn't give the points. I had to call the reward people and they even told her that you get points with the discount. I wasn't in the hotel when they called her and so when we got back she proceeds to lie to me telling me I am not entitled to the points and the rewards people confirmed this. She lied to my face. She was confused with other discounts. Of course the manager was not present and she didn't call to find out the correct rules just told me she would be in, in the morning. When I checked out I told the manger(Stephanie) and she confirmed what I said and that I was entitled to the points and she apologized and told me the clerk was new and confused. Meanwhile this ruined my stay and I was upset the whole time. The room wasn't too bad the beds were average comfort. The repairs in the bathroom looked like a child did it. They patched the ceiling and it was so unprofessional.. Overall they need to train their clerks better and pay more attention to the repairs. There was a strange odor in the room, after we were there for a few hours. If you have a choice go somewhere else. Hotel is small and breakfast was mediocre. The usual carbs,bagels,waffles and cereal and powdered eggs. Awful!
- Official Description (provided by the hotel):
- Conveniently located just a few minutes away from downtown Akron, the BEST WESTERN PLUS West Akron Inn & Suites provides the perfect accommodation for both business and leisure travelers. The BEST WESTERN PLUS West Akron Inn & Suites is tucked away from Highway 77 and within walking distance from a variety of restaurants which include Wasabi Japanese Steakhouse, Tres Potrillos, a Mexican restaurant, Steak on a Stone, Outback Steakhouse, T.G.I. Friday's and Longhorn Steakhouse. Many other restaurants and cocktail lounges are just minutes away. Start your days off in a healthy yet scrumptious way by taking advantage of the hot breakfast and fresh coffee we have to offer. In the mood to just wind down? Enjoy our newly renovated contemporary rooms giving you the perfect opportunity to relax in comfort, while watching your favorite show on our 42-inch televisions. We also offer free high speed Wi-Fi as well as wired Internet in our rooms. Take advantage of all of our wonderful amenities, including our exercise facility, heated indoor pool and spa, guest laundry and a 24 hour coffee bar. We look forward to your visit! ... more less
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- Also Known As:
- Best Western Akron
- Akron Best Western