I stayed at this establishment two days ago. I had my disabled mom with me and cousin for a Thanksgiving get away from the house and stress weekend. Upon checkin, the front desk staff person was very nice, kind and helpful. I requested late checkout at 1pm when I checked in. Once in the room which was a Penthouse Suite w/loft and Murphy Bed all was well until bed time. There was no bedding for the downstairs beds (murphy and sofa). I called front desk and a different lady was on duty. She kindly apologized and asked me to come get bedding in the cold, snow and dark. I asked if someone could bring bedding to my room, she stated she was the only staff person to tend a huge number of customers and housekeeping was gone and she couldn't leave her post but the maintenance man was still there but off the clock and technically didn't have to bring it up but she would ask. She called back to the room and stated he agreed to bring bedding. I was happy. Then I discovered a roach or some sort of insect up on the high side wall. Yuk. The next morning we went to get breakfast and needed a plastic bag to cover our plates so we could take food to room especially because of parents disability. We were asked why we needed bags and was told this is not carryout and we needed to eat in the dining area. Not gonna happen is what she heard. So we were given bags under protest. Then my phone rang at `12:15pm stating "uh check out is at 12 noon". I said we have late checkout did you check my account? She stated oh here it is sorry. I normally don't have a problem at this hotel because of the location, spacious rooms, good breakfast and good price if you book it early enough. Not sure what happened but the same staff person was not nice at all. I intend to call the manager and voice everything I've written here in case they miss it. Maybe I will return after new management takes over in some weeks to come.
- Official Description (provided by the hotel):
- For your extended stays of a week or more, or even just for a night or two, the Hawthorn Suites by Wyndham (formerly Stay Place Suites)- Akron is a great choice when you're looking for hotels in Akron, Ohio. Overlooking the city of Fairlawn, the hotel puts you conveniently close to the Montrose shopping area and within walking distance of many restaurants and a short drive to local malls. Our versatile suites have everything you need to live and work comfortably, including free high-speed Internet access and a kitchen equipped with everything to prepare a home-cooked meal. Sleep soundly, then wake up to start your day with our complimentary breakfast buffet. At the end of the day, we have plenty of ways to help you unwind, including a well-equipped exercise room and outdoor swimming pool, and our weekday Manager's Reception. The hotel is in walking distance to the following restaurants: Outback Steak House Tres Portillos (Mexican Cuisine) Burger King Nicolinnis (Italian Cuisine) TGI Fridays Steak On A Stone (Upscale Steakhouse) Wasabi (Japanese Cuisine) You can always count on the Hawthorn Suites by Wyndham Akron's warm and attentive staff, available 24/7, to make you feel right at home. ... more less
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- Also Known As:
- Innplace Suites Akron Hotel Akron
- Residence Inn Akron
- Akron Residence Inn