We have stayed in many Sheraton locations, this Akron Cuyahoga Falls Sheraton falls short of what is expected from their room rate. This is the worst Sheraton we have stayed in.
Before booking online, we sent the hotel emails to the email address posted on their website inquiring about a bereavement rate. The hotel never responded, so we had to call the hotel from overseas. Unfortunately, Sheraton Akron does not offer a Bereavement Rate, they do offer stays with points, although the hotel's points rate is overpriced as well.
Our family flew in from overseas for a family emergency, we were put in a room on the 5th floor facing the loud, blaring trains. During the middle of the night the trains, most noticeably at 4AM began honking obnoxiously, continuously throughout the night. We were told that the trains must honk to alert the cars on the road. However, the streets in that area are deserted in the middle of the night.
When we requested a room change we were not offered a Platinum SPG upgrade, we were offered the room across the hallway, facing away from the trains. The side of the hotel without their "river" view is much quieter, allowing an exhausted, international guest to actually get some sleep.
The condition of the rooms was also surprising considering their room rate. Wall paper was peeling, we found hair stuck in the hair dryer from the previous guest, the bathroom fixtures are in desperate need of replacement, the furniture could be updated. Overall the entire hotel appeared dated. We were very surprised and disappointed.
Unfortunately, Sheraton Akron is the only SPG property in the area. The next time we are in town, we will not be staying here.
- Official Description (provided by the hotel):
- Sheraton Suites Hotel Akron/Cuyahoga Falls is located only minutes away from northeast Ohio's most popular leisure and business attractions. We are the area's most established full-service hotel. ... more less
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- Also Known As:
- Sheraton Suites Akron/Cuyahoga Falls Hotel Cuyahoga Falls
- Sheraton Hotel Akron
- Sheraton Cuyahoga Falls
- Cuyahoga Falls Sheraton
- Sheraton Suites Akron Cuyahoga Falls Ohio