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Extended Stay America - Columbus - Dublin
Ranked #20 of 23 Hotels in Dublin
Reviewed 8 May 2014

One would think if you get a suite for a family of 4 there would be enough plates and silverware to accommodate. There were 2 large plates, 2 small plates, 3 cups. No utensils for a family of four. There were 2 spoons, 1 knife, no forks, They were in very poor condition and twisted. Room was disgusting, found socks, brush, used tissue and water bottles under the bed that did not belong to my family. Was told by the front staff would have to bring down my dirty towels if I wanted clean ones, an extra was out of the question. Beds were hard as a rock and pillows smelled. To late to complain got in late and needed a place to stay. Staff was made aware after check out via phone call. Did not seem to care. If a manager replies to my review and tell me we strive to make our rooms clean and comfortable should know now that he or she should discuss this with the employees. It is they who need to know what your striving for. We travel a lot , will never stay at this chain again. I should not have to ask for those things that should be expected when paying for service. It should be exactly that EXPECTED.

  • Stayed: May 2014, travelled with family
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2  Thank Theresa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Columbus - Dublin, responded to this reviewResponded 14 May 2014

Theresa – Thank you for taking the time to write a review of your stay. It upsets me to learn that our level of cleanliness and customer service did not meet your expectations. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Also, I will meet with the staff to review our guest protocol so that this issue does not affect our future guests.

Your feedback is very important to us. If you would like to discuss this further, please do not hesitate to contact me directly at, dub@extendedstay.com. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.

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Reviews (61)
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58 - 61 of 61 reviews

Reviewed 15 April 2014

We booked this hotel at the last minute for one night at $40 less than the surrounding hotels. It was very clean. The kitchen area and utensils and cookware were very clean also. There is a Kroger on the corner with a wide variety of organic foods if you decide to cook. There are also a few restaurants in walking distance.

  • Stayed: April 2014, travelled on business
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Thank 50207Nicole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Columbus - Dublin, responded to this reviewResponded 18 April 2014

Nicole - Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our clean rooms with fully equipped kitchens and convenient location at a great value. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future.

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Reviewed 10 April 2014

I won this hotel from a Priceline bid. The check in was very easy and the front desk was able to easily change our accommodations to 2 double beds. Hotel was VERY CLEAN and smelled of fresh paint in the hallways. The room was very clean and comfortable. Had never stayed at an extended stay before. Will certainly look for one for our next trip.

  • Stayed: April 2014, travelled with family
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    • Rooms
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2  Thank Tina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Columbus - Dublin, responded to this reviewResponded 15 April 2014

The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!

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Reviewed 6 February 2016 via mobile
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Stayed: February 2016, travelled on business
Thank Yo_CBJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Columbus - Dublin

Address: 450 Metro Pl N, Dublin, OH 43017-1348
Phone Number:
Region: United States > Ohio > Dublin
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #20 of 23 Hotels in Dublin
Price Range: £59 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbus - Dublin 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay Dublin
Dublin Extended Stay
Extended Stay America - Columbus - Dublin Ohio

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