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“About what you would expect, but the staff is pretty awesome” 5 of 5 bubbles
Review of Columbus Marriott Northwest

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Columbus Marriott Northwest
Ranked #9 of 21 Hotels in Dublin
Certificate of Excellence
Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“About what you would expect, but the staff is pretty awesome”
5 of 5 bubbles Reviewed 3 April 2014

Fair value for rate, fair location, fair-enough menu in the bar, lackluster gym...but awesome staff. I've been on a long term project here for the last 6 months and have really appreciated the staff. They go above and beyond. Amy in the concierge lounge is always helpful and friendly. She's impressively personable. Steve at the front desk is great, as is Alissandra. Andre the Starbucks guy has my order ready as soon as I walk to the counter.

Stayed April 2014, travelled on business
Helpful?
Thank irondavey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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412 reviews from our community

Traveller rating
    232
    108
    45
    14
    13
See reviews for
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226
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
indianapolis
1 review
5 of 5 bubbles Reviewed 3 April 2014

I travel to Dublin weekly for business and have been very impressed with the Dublin Marriott. The check in staff is friendly, quick and my room is always ready. As a platinum rewards member I have access to the lounge. The lounge is better than average and I attribute this to the great staff. Emerald works the lounge in the morning and Amy in the evening. Both Emerald and Amy are friendly and hard workers. Nice hotel for business travelers.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jjohnsonindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
5 of 5 bubbles Reviewed 2 April 2014

Amy's Service in the Concierge Room is the BEST! She is amazing with names and remembers everything you tell her. She makes it a personalized experience. Each night I have a personal stash of candy waiting for me with my name on it.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Evan1189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Des Moines, Iowa
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 30 March 2014

The lobby is well set up and check in was very easy and the clerk was kind, courteous, and willing to help... But that's where it stopped.

The room was ok, this appears to be an older hotel, which is fine but the beds could use a bit of an upgrade as they are very hard. Room service seemed to do absolutely nothing more than "they" thought was necessary, I.e. they moved my toiletry items around but never really "cleaned" the bathroom. The room was very dry and even though the thermostat stated it was set at 74 degrees I do not believe it maintained the temperature throughout the night. This was also mentioned by the others in my group as there rooms were either extremely hot or very cold. There was not a refrigerator in the room. There was a dresser that once housed a small refrigerator but it was bolted shut with only a single bottle of water for sale on the night stand for a ridiculous price.

The food in the restaurant is good but the service left much to be desired. In the morning I would ask for coffee and juice but they would only fill my cup half full and then never return to ask if I wanted a refill nor would they leave a pot for me to use. This was a problem because once they served you it was like you never existed after that. Service was very slow. I would recommend the food but due to the service aspect I would advise to stay away. There are plenty of other places close by to eat.

Unfortunately, the very good service I received at check in, and each time I had a question for the front desk, was not carried out through the remainder of my stay therefore I can only give this hotel 2 stars. Next time I'm in the area I will look for another hotel to stay at and will likely look for a Hilton instead of Marriot when travelling elsewhere.

Room Tip: Select a different hotel
See more room tips
Green Features: If just shuffling around your items is their idea of being "environmentally friendly" they should implement a "cleanliness" process.
  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank AJ D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, General Manager at Columbus Marriott Northwest, responded to this review, 2 April 2014
Thank you very much for your candid feedback of your experience with us. I regret we were not able to exceed your expectations, which is our standard. I am pleased that you had a pleasant arrival experience, and I have shared your comments with our Front Desk team. I have also had discussions with our restaurant and housekeeping departments, to improve our processes so we are delivering the high levels of service we expect on a consistent basis. For your future knowledge, though refrigerators are not in all of our rooms, they are available by request.

Thank you again for your feedback; it is extremely valuable to us and we will continue to use it to ensure we are offering the highest levels of service and product quality. If I can be of further assistance to you, or if you would like to discuss any of this in additional detail, please don't hesitate to contact me directly. Thank you for being our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crown Point, Indiana
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 23 March 2014

If you are visiting the Dublin, Ohio area, this Marriott property is the finest and the level of service impeccable. You will not find a find a finer property in Columbus. "Amy" who is the hostess in the club/concierge level is kind, helpful and personable. She is passionate about helping guests and knows many hotel regulars by name. I felt right at home in the club level thanks to Amy. There is no pretentiousness and instead, you are afforded every kindness and friendliness though the hotel is "class." The property is beautiful and comfortable in every way.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 1000NaturalShocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
99 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 17 March 2014 via mobile

This is my favorite Mariott in Columbus area. ALL the staff are friendly and offer assistance readily. Mobile check in is available here, which makes checking in a breeze. The staff always address me by name and make you feel welcome. Platinum Members have access to the Concierge Lounge for a nice breakfast that includes hot food, breads, cereals, fresh fruit, juices and coffee. They offer an evening snack that includes a hot dish, salad, fresh vege's, cheeses, fruit, crackers, cookies and desert. Various alcohol beverages are availabe to purchase or free water, pop and coffee are also available. Amy will make you a drink or offer to get you a snack and she remembers everyone's name.
I love this Marriott because the staff always greets you with a smile and your keys with Mobile Check In. They are a GREAT team!

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CinCin2Go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 March 2014

Great service overall, but especially Amy, who works in the Concierge Lounge in the evenings. She's very kind and attentive, remembers guests names and preferences, an I sjust overall outstanding. She is a great asset to the hotel

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Columbus Marriott Northwest

Property: Columbus Marriott Northwest
Address: 5605 Blazer Parkway, Dublin, OH 43017
Region: United States > Ohio > Dublin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Dublin
#7 Family Hotel in Dublin
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Columbus Marriott Northwest 3.5*
Number of rooms: 297
Official Description (provided by the hotel):
At the Columbus Marriott Northwest, exceptional guest service is our passion. That's why we have consistently ranked among the nation's best Marriott hotels in guest satisfaction. Located in Dublin, an upscale suburb of Columbus, Ohio, our hotel is near Muirfield Village Golf Club, Columbus Zoo, Tuttle Crossing Mall, and within walking distance of nine restaurants. ... more   less 
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Also Known As:
Marriott Columbus Northwest Hotel Dublin
Marriott Hotel Dublin
Marriott Dublin
Marriott Hotel Columbus Northwest
Dublin Marriott
Columbus Marriott Northwest Dublin, Ohio

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