I have stayed at this hotel on a previous trip to Columbus and had a nice enough stay, so when my preferred hotel was booked, I made a 2-night reservation here again. A quiet night's sleep is very important to me, so it was nice to be reminded of their stated "no noise" policy by the sign near the elevator, stating that no excessive noise would be tolerated between 10pm-10am.
My sister and I returned to the hotel at around 10:30, ready to wind down and go to sleep. The elevator opened to a party zone with many people roaming the hall, drinking, in and out of various rooms. They knocked on our door very loudly, thinking we were also part of their group. We gave it a little time to see if things would calm down, but when they didn't, we called the front desk around 11. They reluctantly said they would see what they could do and sent someone up who had no effect. We called again at about 11:30 and were met with a cold attitude. When the staff person came up again, she simply told the party-goers that they need to quiet down. You can imagine how well that worked.
They then gave us very negative attitude about our concerns, as if we were requesting something unreasonable. I told her patiently that we were simply asking that they enforce their stated noise policy, which was met by more attitude. We could see the party was not going to stop, so we changed rooms, packing up all of our things. The staff person offered NO apology or understanding, but rather acted as if we were a major inconvenience.
The next morning I calmly explained the incident to the manager (none had been on duty that evening), who did apologize and comp'd our night. We refused to stay there for our second night.
I will NOT be staying here again.
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- Also Known As:
- Hyatt Place Columbus Dublin Hotel Dublin
- Hyatt Place Dublin
- Hyatt Dublin
- Hyatt Columbus Dublin
- Dublin Hyatt
- Hyatt Place Columbus Dublin Ohio