I am part of a church group that has been staying at this hotel for the last 6 years so when I was put in charge of booking the rooms for our group I called and was given to Kimberley [--] in sales. I was very specific about what kind of rooms we needed. They made me sign a 3 page contract detailing all the rooms and specifics. We travel frequently and so I called constantly to double and triple check that everything was correct and ready for us since we had 11 rooms. When we arrived they informed me that not all our rooms were "available"! They had GIVEN OUR ROOMS AWAY! It took us almost 2 hours to check into the WRONG ROOMS! The lady at the front desk, Diamond, was awful and after informing me there was no manager even though it was labor day weekend and Kimberley was off for the weekend, she even TEXTED while we were trying to check in! WORST SERVICE EVER! They have not made a single attempt to fix any of this despite my patience and calls and emails and even had the audacity to tell me it was MY FAULT! This hotel no longer cares about its loyal customers! We will NOT be back!
- Official Description (provided by the hotel):
- Are you looking for superior guest service and comfortable accommodations in the Columbus-Dublin, Ohio area? The NEWLY RENOVATED Staybridge Suites® Columbus-Dublin hotels well-appointed suites are just off I-270 at the Tuttle Crossing exit. Business and leisure travelers love the hotel's location near Columbus, Ohio for their extended stay hotel needs. Columbus, Ohio is home to Ohio State University, located a short drive away. So join the crowds cheering on our Buckeyes. For shopping excursions, we're just two blocks from Tuttle Crossing Mall and 10 minutes from Polaris Fashion Place, one of the premier shopping destinations in the city. Historic downtown Dublin, the Columbus Zoo and Aquarium, the Columbus Clippers and Huntington Park and the Center of Science and Industry (COSI) all offer great entertainment. Business guests looking for an extended stay hotel near Columbus, Ohio choose us. Easy access to I-270 and Ohio State University cut down on travel times. Free high-speed, Wi-Fi access makes it easy to contact clients. The welcoming rich tones of the lobby with a stacked stone, two-story fireplace, mahogany-paneled great room with a soaring ceiling and a cozy, quiet library provide perfect places to unwind at this extended stay hotel near Columbus, Ohio. Free laundry facilities, an indoor pool and sauna and a nine-hole putting green are the ultimate long-term stay perks. Welcome to Staybridge Suites Dublin-Columbus - Kick Back & Relax. ... more less
- Reservation Options:
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- Also Known As:
- Staybridge Suites - Columbus / Dublin Hotel Dublin
- Staybridge Suites Dublin
- Staybridge Suites - Columbus / Dublin Ohio