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“Great Staff and Well Equipped”

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Comfort Inn & Suites
Ranked #2 of 10 Hotels in Fremont
Certificate of Excellence
Cleveland, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Staff and Well Equipped”
Reviewed 18 September 2013

Absolutely in the Top 2 Motels/Hotels I have experienced as far as Staff, available amenities, and comfort. This particular Staff put the word comfort in Comfort Inn;
The service impecable, the wi-fi absolutely trouble free, the room was fresh and clean, breakfast simple, with taste.
Management has reason to be thankful at this site, the Staff made the stay first and foremost.
Will definitely stay again, it is worth some travel off of your ultimate destination to spend the night at this particular location.
You won't regret it.
thanks again to all those that work so hard to make the stay !!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eliasd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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147 reviews from our community

Traveller rating
    78
    45
    14
    7
    3
See reviews for
54
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Level Contributor
65 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 8 September 2013 via mobile

This Comfort Inn was pretty average: slightly worn rooms, decent HVAC, very comfy beds. Breakfast was great and breakfast staffer was very kind (tip her!!). However we were quoted a cost of $122 when we asked for a room for 2 adults and 1 small dog. There were two hidden charges on the bill at checkout: $1.70 for the safe and a whopping $25 for the dog. We disputed these undisclosed fees and they rescinded the safe fee but not the pet fee. Unfair practices, don't you think?

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DrSchmincke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atwanta, General Manager at Comfort Inn & Suites, responded to this review, 10 September 2013
Thank you for leaving a review about your recent stay. I am glad that you enjoyed the beds and also the breakfast. I am sorry that you felt we had "hidden fees". The Safe Fee is explained on the registration card as it is an insurance policy if the safe is broken into and items stolen. It can be removed at check out or check-in at your request as we also have a sign on the desk explaining it. The majority of the hotels in our area do not accept pets. We do accept pets and it is a 25.00 plus tax per pet fee per stay (not nightly). I apologize for the misunderstanding and hope that you will stay with us again if you are in the area.

Cordially,

Jason Hawkins
General Manager
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Cleveland, Ohio
Level Contributor
4 reviews
3 hotel reviews
Reviewed 5 September 2013

The experience was fine for me. The Lobby was clean and appealing, as was the room. The room and bathroom were very clean and inviting. I was comfortable working in my room all evening as I had great Internet connections. The breakfast was fresh and appealing.

A good value, with an inviting hotel.

Room Tip: Book early as it fills fast. Discounts at several local restaurants are offered, making the stay an...
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atwanta, General Manager at Comfort Inn & Suites, responded to this review, 10 September 2013
Thank you for the kind review you left for our hotel. Your feedback is appreciated and my staff and I are glad that you enjoyed your stay with us. If we can ever do anything to make your stay more comfortable please let me know.

Thanks,

Jason Hawkins, CHA
General Manager
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Drums, Pennsylvania, United States
1 review
Reviewed 4 September 2013

Nice hotel that is within walking distance of a few restaurants. Did not hesitate to upgrade me when I told them I was a Diamond member. Nice indoor pool and exercise room. Good variety of breakfast items.

Room Tip: If possible upgrade to a Jacuzzi room on the third floor.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atwanta, General Manager at Comfort Inn & Suites, responded to this review, 10 September 2013
Thank you for completing your review about your recent stay with us. I am glad that you enjoyed your stay and that the location close to the restaurants was convenient for you. As a valued Choice Privileges member, we always try to upgrade our Platinum and Diamond members and I am glad that we were able to upgrade you. If we can ever do anything to make your stay more comfortable please let me know.

Cordially,

Jason Hawkins, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2013

We checked in Aug 16 and was told only a suites were available. Suites cost much more than a regular room that we wanted, but we paid for it. The room was NOT a suite. It was an ADA room and very Spartan. The carpet needed replacing (wrinkled), the room had a very musty smell and there was no chair to sit in for reading. Two lights did not work. We could not use the TV or DVD because the control was missing from the room. We have stayed at Comfort Inns many times before, but this is the worst one ever. On the up-side, the breakfast was good, but that did not balance the poor facilities we received before the large price for a suite. We really feel the room was misrepresented and certainly not a suite. If you have to stay here, check the room first before booking.

Room Tip: Check out the room before committing.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atwanta, General Manager at Comfort Inn & Suites, responded to this review, 29 August 2013
Thank you for taking the time to complete a review about our hotel. I am sorry for the confusion on what our "suites" are. You were in a kitchenette "suite" which is a room with king bed, and then a kitchenette which included a kitchen sink, cupboard space, and a microwave and refrigerator. This is also our largest room. I apologize for the lack of a remote control as all of our televisions are new.

As for the carpeting in the room, the carpet was just put down in February brand new but we will check to see if it needs stretched as again it was just put down in February.

Thank you for your business.

Cordially,

Jason Hawkins, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 August 2013

We weren't sure which of the reviews to believe and we were traveling with a pet so we chose this Comfort in. We hoped that the positive reviews were correct. Unfortunately, this was not the case. While the service was fine, our room had a terrible musty smell and the bathroom had a disgusting sewage smell. Room was cleanish but bathroom was not. Room 328, at the least, is in need of a thorough airing out and updating. Beds were fine.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Travelmomto3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Royalton
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 August 2013

The front desk personnel was very friendly and courteous. We had a room with a jacuzzi tub. The room was clean and fresh! It even smelled clean. Bed was very comfortable. Can't wait till next year when in the area to stay again!

Room Tip: We had the first room down the hall from the lobby and it was quite, so I think any room would be go...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atwanta, General Manager at Comfort Inn & Suites, responded to this review, 22 August 2013
Thank you for leaving a great review about your recent stay at our hotel. We are happy that you enjoyed your stay and your room cleanliness met your expectations. We look forward to your visit next year. Please let me know when you are coming in via email at gm.oh224@choicehotels.com so we can upgrade your room as well.

Cordially,

Jason
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 840 Sean Dr, Fremont, OH 43420-9025
Phone Number:
Region: United States > Ohio > Fremont
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Fremont
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Comfort Hotel Fremont
Comfort Inn And Suites
Comfort Inn Fremont
Fremont Comfort Inn
Comfort Inn & Suites Fremont, Ohio

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