So I was just here with my wife a newborn baby to get away for the weekend between me moving to another job. Before I tell you the bad I will say the hotel looks nice from the outside as well the breakfast and breakfast lady was amazing she was attentive and made the presentation of the breakfast great. Other than those I was extremely disappointed. First off the room was filthy dust over everything had to wipe it down to make it feel clean and our bed was peviousky slept in. I always check sheets for bugs because I've been in the business and you just never know, and when I pulled the sheets back there were hairs and dirt in the bed it was obvious it was slept in. When I went to the desk to ask about getting some extra sheets they asked "Was the bed not made?" Which I responded no it had been slept in and wasn't changed. I know IHG is all about problem resolution and no response isn't a resolution. The other thing I noticed is the front desk was sitting on a chair at the desk which is extremely unprofessional and really didn't make you feel welcome. Also there was a bunch of boxes and junk behind the desk which isn't suprising being that the rooms were filthy as well. The thing that blows me away about this all is I know that IHG gives you the tools to be a successful hotel, yet this hotel is ignoring all of them. Get back to the basics clean your rooms and take care of your guests. That's all us as guests want.
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