My sister and I planned an overnight in the city with the fam in order to visit with old friends. I knew something was off with this hotel right away when I noticed rust, dirty glass and trash in the entrance. I had booked two rooms via Marriott Main reservations. They did not mention the hotel was old and under construction. I tried to give them the benefit of the doubt so I asked to be given a quick peek at the rooms we were about to check into. So glad I did! We cancelled and left immediately. The conditions of the carpets, walls, bathrooms... everything was completely unacceptable. So, there we were, in the city with 3 children in the van, two DH's on the way to meet us, our friends party already getting underway and no where to go!
At this point, we had been in the car for over 3 1/2 hours. I called Marriott guest services and they did not help me at all (shame on them) They would not match the rate I had for Spring Hill Gahanna and only offered alternates that would have cost me $2-300 more for the night! Although it was almost 25 minutes away, I ended up calling Spring Hill Suites OSU directly to check for availability; they were extremely accommodating. I'll write a seperate review for them!
Marriott should be ashamed of the Spring Hill Gahanna location. Only one bright spot- the manager on duty was extremely nice and cancelled my booking with zero problems. Too bad he has to work in that hole!
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- Also Known As:
- Springhill Suites Columbus Airport Gahanna Hotel Gahanna
- Springhill Suites Gahanna