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“Nice Stay but average hotel” 3 of 5 bubbles
Review of SpringHill Suites Columbus Airport Gahanna

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SpringHill Suites Columbus Airport Gahanna
Ranked #1 of 3 Hotels in Gahanna
Pittsburgh, Pennsylvania
Level Contributor
327 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Nice Stay but average hotel”
3 of 5 bubbles Reviewed 11 August 2014

I was surprised this hotel being a Marriot that is was a typical stay. It is close to a few places to eat. One being directly across the street. A great bar and grille dining. The hotel was just plain for the type of hotel it is. The staff was friendly, nice free breakfast in the am. Just plain.

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SouthhillsCritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelley F, Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review, 13 August 2014
Thank You for taking the time to share your experience during your stay at Springhill Suites Columbus Airport Gahanna. Our apologies that we came across "average", we strive to give all our Guests an exceptional stay.
Sincerely,
Paul Gundrum
Operations Mgr.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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154 reviews from our community

Traveller rating
    36
    58
    39
    14
    7
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Santa Monica, California, United States
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 31 July 2014

Probably a good choice for local businesses and close to Columbus Airport which is all I wanted for 1 night and got a great price through Priceline. The layout is strange. I have a little trouble walkling and asked for a room near the elevator. Instead they gave me a handicap accessible room (which I do not need) that required the most walking. They suggested I park in the rear but that was near an entrance which had no elevator and would have required me going up 3 flights of stairs. The afternoon staff, while very proper and adequate was just nothing special. The morning staff was far more of what you would expect from a service oriented facility. Restaurants are sparse but I was there one night. The info card in the room indicated that breakfast started at 7 AM and I had to leave early but apparently it had been underway for sometime but at that point didn't have to do anything other than grab a muffin. The internet is free but is not of a very high speed for 2 way communication platforms or streaming. All in all - if you want close to the airport and don't need to be in the mix - not a horrible place

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jeffrey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelley F, Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review, 2 August 2014
Thank You for taking the time to share your comments about your recent stay with us.
Our apologies for any misunderstanding regarding the type and location of room you wanted.
We strive to provide the very best service we can, and let you down on this occasion!
Thank You for staying though, and hope you will choose us in the future....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 20 July 2014

I usually love staying at the Springhill Suites. This hotel was just ok. Carpets in hall, elevator and lobby looked like they needed vacuuming the entire weekend.My husband said the complimentary breakfast was good with a good a choice of waffles, eggs, sausage and selection of muffins. We were in town for a wedding. Close to the airport and easy access to expressway. I would probably stay again.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
Thank Detrie13_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review, 22 July 2014
Thank you for your review. I am glad to hear you enjoyed your stay and I hope you will allow us to host you again the next time you are in the Columbus area.
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Billings, Montana
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 30 June 2014

This is a good business quality hotel but parking is limited. More parking in the back, but no back entrance. It works well for this side of town. If you want more attractions and restaurants around you try the Easton area.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Roy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review, 1 July 2014
Thank you for your review. Although we do not have a back entrance, we do have side entrances on either side of the building for our guests who utilize our back parking lot.

Our location provides easy access to the rest of Columbus, including Easton, which is less than 5 miles away. For those who do not have cars, we also offer free shuttle service within a five mile radius, which includes great locations such as Creekside in downtown Gahanna and Easton Town Center.

We hope to host you again when your travels bring you back to the Columbus area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Troy, Michigan
Level Contributor
353 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
4 of 5 bubbles Reviewed 8 June 2014

This is a great location that probably gets overlooked for Columbus airport area travelers. It is not on a 'main drag street', but is very close (less than 1 mile) from I 270. The hotel lobby area and breakfast area, as well as our room was very clean and tidy. The breakfast was quite good with eggs, sausage patties, waffles, as well as other selections. The one unique aspect of the hot breakfast was the offering of salsa, cheese, and spinach with the eggs, a bit out of the ordinary from my hotel stays. The room layout was favorable for 'business' work and offered a microwave and mini refrigerator as well as a coffee maker. There is a pool area that many guests enjoyed, but we did not have the occasion to utilize.

On the weekend that we stayed, there was a private party that the hotel accomodated by allowing them to use the breakfast dining area. The guests seemed pleased to have this party in the hotel where staying instead of using an additional facility.

Room Tip: Parking in front of hotel is limited, so if staying and concerned about safety, I would recommend ar...
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelley F, General Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review, 20 June 2014
Thank you for sharing your experience! We are very pleased to hear you enjoyed your stay with us. Your feedback is important to us. We hope to see you back the next time your travels bring you to the Columbus area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alton, New Hampshire
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 29 May 2014

As a silver elite member for marriott I was very disappointed in this hotel. The cleaning people did not do their job as far as making the beds, leaving towels, replacing shampoo, coffee etc. that was used. They just threw up the covers, didn't even empty the trash.... In addition there was a soccer team from New Guinea staying there. They were loud, unruly, and rude to the hotel staff. The desk people were awesome and extremely apologetic. The rooms were clean but my friend complained that the bed was too soft.

  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank gabbysgirl3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelley F, Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review, 31 May 2014
Hello,

Please accept our apologies for your recent stay with us. Due to Your, and several Others complaints about the group/teams staying with us this particular weekend, we will not be inviting them back.

Please know that we are addressing the issue of your "stay-over" housekeeping service with the responsible individuals, so this will not happen in the future with You, or any other future Guests.

Thank You for your comments,

Sincerely,
Springhill Suites Management
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Travellers are raving about these Gahanna hotels

Charlotte, North Carolina
Level Contributor
126 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 26 May 2014

We stayed here for four nights during a business trip. The place is a little old and due for a renovation (in my opinion) but it was clean, the staff was nice, and it was quiet.

I'd stay here again if the price was right, but I would look at other options, too.

PROs:
- right next to the airport
- two eating options next to the hotel
- fitness center equipment in working order

CONs;
- weak breakfast - I've never been a fan of the SpringHill's breakfast offerings
- a little dingy (stains on carpet, scratches on the walls of the elevator, etc.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Berentski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelley F, Manager at SpringHill Suites Columbus Airport Gahanna, responded to this review, 31 May 2014
Thank You for Your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Columbus Airport Gahanna

Property: SpringHill Suites Columbus Airport Gahanna
Address: 665 Taylor Road, Gahanna, OH 43230
Region: United States > Ohio > Gahanna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Gahanna
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Columbus Airport Gahanna 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Springhill Suites Columbus Airport Gahanna Hotel Gahanna
Springhill Suites Gahanna

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