We went here last year for a kid's birthday party and it was nice, but this year was totally different. We scheduled a party recently and we had to confirm the party 5 times with 5 different people. We called the night before to get a final total for the kids.
Last year we weren't charged for the birthday child and this year we were. Instead of calmly telling us this policy change, we were called "liars," they threatened to cancel our party and give it to someone else, and we were swore at by the "floor manager."
We called the day of the party, thinking this manager was just rude and inconsiderate and not representative of their company, to talk to the owner. The "owner" refused to listen to us, called us "liars," and told us they were going to fire the person in charge last year and reprimand the current employee's because they didn't get a security deposit from us yet. The owner rushed the conversation like it didn't matter to them.
Terrible customer service that comes from the owner down to the management. We will be spending our $200 elsewhere. We would not recommend this establishment to anyone.
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