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“Cancellation Policy...... :( :(”

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The Byke Heritage - Matheran
Ranked #8 of 21 Hotels in Matheran
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Cancellation Policy...... :( :(”
Reviewed 26 April 2013

We have made a booking with The Byke Matheran, there services was really terrible. We booked it well in advance with 100% payment. Unfortunately we have to cancel the booking 2 days prior to the arrival (was having something really urgent because of a death in the family), and they have not refunded a single penny. It was a loss of Rs. 21000/-.................they at least charged us an amount and then may be 20% cancellation or may be 50%. But they do not bothered to do so. I then and there thought of their services and co-operation. I would not even think of giving them a single room business....

Stayed April 2013, travelled with family
Helpful?
2 Thank EaseMyTrip_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
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English first
Bhubaneswar, India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 April 2013

Matheran:

The place is located away from the din and bustle, in the lap of Mother Nature. For nature lovers it is a paradise on earth. I along with my spouse stayed there for three nights and four days. It was a complete package of memorable, out of the world experience, full of fun and frolic. Accessibility was the only issue. The only connectivity of Matheran with the rest of the world is the toy train from Neral which lies on the Mumbai Pune rail line. No vehicles are allowed beyond Dasturi naka, really incomprehensible stuff, in the modern age. One is expected to walk down a length of 2.5 Km (from Dasturi naka to Matheran). Of course; porters are readily available to carry the luggage, on payment. For the less able, riding a pony or a single capacity rickshaw (man pulled) are the other options. Once you take the strain, you get your money’s worth. In all we were told there are 38 points for visit by the tourists, some of them have been defunct over the years. All these can be covered by walking but is strenuous owing to the rugged terrain; however horse ride (on payment) makes the access easier. Overall, we gathered the feeling that the ambience of the place is to be felt rather than seen. The locals are conscious enough in keeping the area pollution free.

The Byke Heritage Resorts:

This is the farthest hotel of the locality, situated in the outskirts of Matheran. It has a sprawling campus with a hotel complex, complete in itself. Evening hours in the hotel are filled with activities on rotation, such as Puppet show, jugglery and bowling, apart from the live Melody show and late night Disco conducted every evening, by the hotel. Swimming in the hotel pool, Water sports, rain dance, ‘mehendi’ for the ladies are the day activities to keep you riveted inside the hotel. The entertainment activities inside the hotel are just enough to keep one engaged round the clock. Fooding concerns are taken care of, by the hotel (Tariff package covered under American plan), since the lunch, dinner; breakfast and evening snack (with tea) are complimentary. Pure vegetarian quality fooding, unabashed boozing (on payment) is made available. Over all, a nice place to unwind. Over all, it’s a complete package for entertainment.

Room Tip: Pool side rooms are preferable
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  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
1 Thank golak1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhubaneswar, India
Level Contributor
134 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed 24 April 2013

We stayed there for three nights and four days full of entertainment all the while which included rain dance, whirlpool ,swimming pool ,mehendi , live music show , disco nights etc . Food was excellent both qualitative and quantitative , nice breakfast ,excellent launch and a lovely dinner with the company of live good songs .I liked the forest , the chirping of birds , the mild breeze which is intermittently broken by horse gallops and monkeys screech . This property in my knowledge is the best as it is situated in one corner ,well maintained and also very much attractive particularly for nature lovers .As there is limited modes of transportation like man pulled rickshaws(single) or on horseback you have to be prepared for the walk as Byke is towards end of MG road and also number of steps . I thought perhaps the resort is more beautiful and enjoyable in summer(April) only but got to know that it is more beautiful in rainy season and more enjoyable during Dipabali .

Room Tip: Rooms towards swimming pool particularly 101 to 114 are best .
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  • Stayed April 2013, travelled as a couple
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Helpful?
2 Thank swarnaprabha k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 March 2013

Hotel Byke in matheran is one of the oldest resort with huge area. I had went there for 3 days with my wife and my parents. We all loved the climate and ambience there. We were in suite room and they are in good condition as they are recently renovated. The resort has restaurant with good food and service. In house hi-tech disco. Ayurvedic spa and massage. The swimming pool is big. The best part to be at matheran is ZERO pollution and natural beauty with monkeys all around the place.

  • Stayed November 2012, travelled with family
    • Value
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Helpful?
2 Thank dssavla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 February 2013

Bykes has one of the best locations in Matheran. It has a huge area; maintained really well. I had been there with my 2 yr old daughter so was really worried about the hygiene & food quality but total hygiene and basic amenities were really good. Also the food is pure veg and very tasty. They served it so fresh and hot that I didn't even think twice before giving it to my lil one. The room was luxurious enough and they have a good staff too.
Overall it was a great experience.

  • Stayed March 2012, travelled with family
    • Value
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Helpful?
2 Thank Shitole_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mumbai
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 February 2013

We stayed during the republic day weekend obviously expecting a lot of things. We were travelling with 2 kids and a senior citizen.Byke is one of the better places in Matheran and pretty expensive too.
1.The check-in was chaotic
2.The room given to us was a suite room with ac but the ac was too noisy.There was a very predominant musty smell in the room.It was suffocating without the ac.Requested for a change...not granted even after booking the room a month in advance.
3.Bathroom was in a bad shape,the geyser had open wires!!!
4.Food-not very exciting gujarati thali had almost the same menu. One would have expected smthg special for republic day but sorry ho gaya....even in the evenings the food was okayish.It seems like the place has become more of a watering hole.
5.Entertainment:on the 25th there were a lot of programmes by the one person who is always there....no magic show,no dance,no juggler....
On the 26th except for housie there was nothing....absolutely nothing.On enquiring about the same we got very rude replies ...that koi nahi hai to kya kar sakte hain.They could have told us earlier we would have gone n watched TV instead.

Last but not the least it somehow caters to the gujarati clientale only so I guess they should advertise themselves as byke -the gujarati hotel and non gujaratis should think twice thrice before going.

Room Tip: Guess the ones which face the poolside.
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  • Stayed January 2013, travelled with family
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Helpful?
Thank Shubhra74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 February 2013

We visited Byke Matheran on 19th Jan 2013, This was my second visit. Three years back I went there with my Friends and colleagues. This time went with my family and stayed there. My previous experience was soo good that blindly I choosen this hotel for my weekend vacation. This visit shocked me from all perspective.
1.Pathetic food quality, even no much choice of food.in any of the meals you can not reorder what you like most.
2. Room service was not at all there. after requesting multiple time boys are not ready to listen. 3.Sports equpments are not at all in usable condition.
4. Swiming pool is so dirty that looking at dirtyness in pool you will not feel to get into the pool.
5. Last but not the least I felt This hotel like den for nuisance, groop of people are drinking openly in broad day light at pool side. no one cares for them no warning to them. In night disco was occupied by drunk people, after intimating to service people no one came to manage this nuisance. This time I felt that I wasted my time and money in this hotel. My family was not at all feeling comfortable in this hotel.

My suggestion to Byke management.

Food, Sports and family atmosphere are key element of Byke. Marwari and Gujrati are major customer of this hotel, Please take care of taste of people else this hotel will loose their charm and will damge reputation of this hotel.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank NaweenMuM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about The Byke Heritage - Matheran

Property: The Byke Heritage - Matheran
Address: M.G Road | District - Raigad, Matheran 410102, India
Region: India > Maharashtra > Raigad District > Matheran
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 21 Hotels in Matheran
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Byke Heritage - Matheran 3*
Number of rooms: 63
Official Description (provided by the hotel):
The Byke is Matheran's first dwelling place. Built in 1854 by the discoverer of Matheran, Hugh Malet, then Collector of Thane , it is a heritage building that still stands majestically in all its pristine glory, personifying a heritage unparalleled, surrounded by the inheritance of 7 sprawling acres. In this wooded estate the first luxury Resort of Matheran, The Byke- A Hotel Retreat, has been blended with nature. ... more   less 
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Also Known As:
The Byke Hotel Matheran

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