This used to be the best hotel in Matheran, it was I believe linked with The Byke. From our experience it is no longer the best. This hotel has become very run down and sad. The rooms are very basic and whilst that would be okay if you were paying basic boading house rate we were paying £100 pounds eqivalent per night. Admittedly it included all meals. We only however had one lunch. The waiter openly sneezing, and then another serving food to a family and licking his fingers before serving us was an off putter. The dining rooms was very shabby with stained table cloths. The whole place was SO shabby, including our room which was I believe supposed to be de luxe top of the range. We had leaks, a smelly ( stale urine) bathroom, with old formica furniture. The bed though was clean and okay.The staff were very unhappy. They just didnt smile, it all seemed an effort apart from the chap on reception who was good. This place desperately needs money investing if they are to charge these rates. The pool had green water, the health club was a joke. All in all AVOID. We spent most of outr time at The Byke. Excellent food, exceptionally friendly staff , a good place to be. We always felt rather on edge at teh Ascott.