Everything in our room(worse than budget hotels) was broken. When we switched on our tv, we could only hear sound but the display was out. We asked the manager for another room, he provided us but was visibly furious. Why? We pay 5000/- for single night in Matheran? And should not even expect a well maintained room? Later when we shifted, we found there were no tissue papers in the toilet. After calling housekeeping, when I opened the door, he just handed the roll in my hand and left. Later while checking out, they told us for card payment we have to pay 5% extra, I know banks take 2% from vendors, but 5%? When he saw surprise on my face, he calmly and smilingly said that he would waive off 5%. But too late. Thank God we were there for just one night.
The only thing positive I found was the location and food.
Matheran is a beautiful place for people who like to get lost in the jungle, only thing that is problem is to find a fine place to stay. Most of the hotels are booked and then those availble ask for unreasonable prices for bad service.More
- Breakfast included