Many good things about the place, like its quite family (esp. kid friendly), lotsa play area, a well-maintained pool and friendly- helpful staff. We went with our 1 yr old and some friends with kids as well. The staff and Mr. Lord (the owner) were very accomodating in providing us special service with preparing meals for the kids separately. The biggest problem there is non-availability of hot water after 10 am, and with the chilly weather, and dusty roads it gets a bit inconvinient with children, though the staff said they would heat up some water for the kids if requested. Also they have beautiful valley facing rooms (which are way better than one without a view), and these rooms have a verandah outside where you can sit and relax and watch the beautiful sunrise every morning. Because of a huge monkey problem, you are not allowed to get your food/tea outside the rooms, which kind of sucks!The rooms are very clean, comfortable and simple, nothing fancy at all. And the barbeque nights by the pool side on saturday nights is a great experience! it s great place to stay overall, though the food is average and sometimes good. Not bad at all for Matheran.