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“not as expected”
Review of Mayfair Heritage

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Mayfair Heritage
Ranked #5 of 81 Hotels in Puri
Certificate of Excellence
jamshedpur
Level 5 Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“not as expected”
Reviewed 21 May 2014

i went to Mayfair Heritage,Puri last weekend.expectation was high but the entrance to the hotel was not at all impressive.location is good.it is very near to the railway station.also swargodwar is also very near.we took standard suite which was ok.Bathroom was small.They are offering complimentary minibar but the only thing you get is two small real fruit juice cartons.Beach is very nice with lots of chairs and shades to sit.swimming pool is also clean.some of the staff was not hospitable..a newspaper was offered to us during breakfast which was taken away,besides we were asked a lot about when we are leaving...i think this is against hospitability.During dinner time also the staff were eager to take our plates away.there were indoor games like pool and table tennis.we went to plat tt and since no ac was working we had to reluctantly leave.no staff was available nearby to help us switch on the ac.overall this is good for its location and beach side.food is also good but ala carte is very expensive.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank iti_94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAYFAIR-HERITAGE, General Manager at Mayfair Heritage, responded to this review, 10 June 2014
Dear Sir,

We thank you for sparing your valuable time in posting the excellent feedback. We strive every day to ensure our guests have a wonderful time at our resort. Thank you so much for taking the time to share this.

We sincerely appreciate your business and thank you again for your kind comments and patronage. We look forward to serving you again soon.

Thanking you.

General Manager,
Mayfair Heritage & Mayfair Waves, Puri.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (150)
Date | Rating
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English first
Kharagpur, West Bengal, India
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 May 2014 via mobile

Have been to this hotel before rather when ever I visit puri I stay here as it's so called best in puri.
But was shocked to see and felt few issues would like to share them as

On the early morning at 6 to 7 when I checked in to the Hotel on duty staff in front office was with sleeper wearing with his shirts not tucked in it was sure he just woke up... and handled us.

Stayed in Room no 111 said to be as Suit, the most premium ratted room in this property. Undoubtedly bed room dinning area balcony were clean and we'll maintained but it's horrible with the toilet attached to the bed room, fittings and the maintenance was terrible, waters from the shower is sprinkling, bathtub is uncleaned in the edges, found cracks on them etc etc.

Foods severed were really not that tasty.

An rough attitude staff named Pranab works in swimming pool side, really don't know how and which way to speak with the guest, though this issue was been reported to the higher management of the Hotel by me. Don't know later finally what action they have taken.

After spending 1 night all above happened, it was such horrible I switched over to Mayfair Waves their new property just beside and found really pretty better might be as it's a new one... was all great expect the same food quality rest was good in Waves.

I would really like to ask the higher Management to look deeply to follow up and keep up the reputation of the Mayfair Group of Hotels & Resorts.

Stayed May 2014, travelled on business
Helpful?
5 Thank ARKAJEETGUIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kolkata
Level 6 Contributor
177 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed 17 May 2014

Have experience many mayfair properties but this one is not as great as others. Although this is one of the best Amongst the optiones available in Puri. Food was great. Location was good. Staff pretty helpful . Neat and clean beach unlike normal Puri beach. The bad part was lot of stairs climbing through out the resort,

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank anandbhatter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAYFAIR-HERITAGE, General Manager at Mayfair Heritage, responded to this review, 10 June 2014
Dear Sir,

Warm greetings from Mayfair Puri. We thank you for choosing Mayfair for your stay at Puri and your valuable feedback in TripAdvisor. Your feedback serves as an important tool to ensure deliverance of quality service and keeps us inspired and motivated to perform better every time.

We are delighted to go through your careful observations. They are indeed very specific and allow us to know the guest choices.

We once again thank you for your kind patronage and assure you of our best service, attention & cooperation for all times to come.

With warm regards,

Yours In Service,

General Manager,
Mayfair Heritage & Mayfair Waves
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 May 2014 via mobile

We, 3 people, travelled to puri from 10 - 12 May 2014 and stayed at Mayfair Heritage.

The Pros
The location of the property is great as its just minutes from the station and temple and yet right on the beach.

We stayed in cottage no. 120 and the view was simply brilliant. ( see photos).

There lots of space in the property for our 18 month old to play and she thoroughly enjoyed the stay.

The beach is clean and not crowded; the hawkers, photographers, and assorted vendors tend to leave you alone once you have made your preference clear.

The pool was clean and we had a good time in it.

The service was very courteous and the staff always ready to help.

The Cons

The food left much to be desired as the menu does the buffet breakfast and dinner remained virtually unchanged ( even the ice cream remained the same, strawberry). We did bring this to the notice of the manager ( who graciously packed us a breakfast at five in the morning when we checked out the next day)

The cottage size seemed smaller than the rooms at Mayfair lagoon.

Conclusion

We would definitely stay there again though we hope they improve the food.

Room tip.- try and get cottage 120 it has a fabulous view.

Traveler tip - in the evening there is this guy who makes great tea / coffee at the beach do give it a try.

Stayed May 2014, travelled with family
Helpful?
Thank OmPrakashP22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAYFAIR-HERITAGE, General Manager at Mayfair Heritage, responded to this review, 17 May 2014
Dear Sir,

Warm greetings from Mayfair Puri. We thank you for choosing Mayfair for your stay at Puri and your valuable feedback in TripAdvisor. Your feedback serves as an important tool to ensure deliverance of quality service and keeps us inspired and motivated to perform better every time.

We are delighted to go through your careful observations. They are indeed very specific and allow us to know the guest choices. We assure that we would pay attention to your observations.

We once again thank you for your kind patronage and assure you of our best service, attention & cooperation for all times to come.

With warm regards,

Yours In Service,

General Manager,
Mayfair Heritage & Mayfair Waves
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 May 2014

May fair Puri is an outstanding hotel with all business class facilities. The staffs are friendly & my kids love them. The Priest appointed for Puja is very good & experienced. Overall we are happy to stay there last week.We are given perhaps the best view room in the hotel ( try 211) with a private balcony overlooking Bay of Bengal. My kids love the pool with ample clean water.
I think hotel management can consider the tariff to some extent to reduce. The rate offered a bit higher than same or above business class hotel in India.
Otherwise, fantastic experience !

Room Tip: Room Number : 211
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sisir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAYFAIR-HERITAGE, General Manager at Mayfair Heritage, responded to this review, 17 May 2014
Dear Sir,

Warm greetings from Mayfair Heritage & Mayfair Waves, Puri.

Please allow us this opportunity to thank you for sparing your valuable time in posting the feedback.

At Mayfair, we are committed to providing our guests with the highest quality services and facilities. Your feedback are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

Kindly let us know, when you visit next time as we have packages offered from time.

We hope you will allow us the opportunity to serve your future hotel needs.

Yours in service,

General Manager,
Mayfair Heritage & Mayfair Waves, Puri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2014

It was excellent experience at mayfair.We stayed in a delux room very much spacious with nice sea view.It has excellent aminities to enjoy ,room service was verygood and well behaved staff.
Served high quality and very much healthy Breakfast and dinner.Full value for money.

Room Tip: Ask for Sea facing room , can enjoy the sea view.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jagannath2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAYFAIR-HERITAGE, General Manager at Mayfair Heritage, responded to this review, 28 April 2014
Dear Sir,

Warm greetings from Mayfair.. We thank you for choosing Mayfair for your stay at Puri and the valuable feedback in TripAdvisor. Your feedback serves as an important tool to ensure deliverance of quality service and keeps us inspired and motivated to perform better every time.

We are delighted to go through your observations. They allow us to know our strength and helps us in serving you better.

We once again thank you for your kind patronage and assure you of our best service, attention & cooperation for all times to come.

With warm regards,

General Manager,
Mayfair Heritage & Mayfair Waves
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed 18 April 2014 via mobile

Visited in jan 14 with family just after new year with nice ambience all around the place. Must try pomphret and baali prawn out here. Lung fung soup is nice to try. For vegans crispy baby corn..Staff is Overall friendly and waiters are attentive.. nice and hygienic place !!!

Stayed January 2014, travelled with family
Helpful?
Thank Venkatesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MAYFAIR-HERITAGE, General Manager at Mayfair Heritage, responded to this review, 28 April 2014
Dear Sir,

Warm greetings from Mayfair Puri. We thank you for choosing Mayfair for your stay at Puri and your valuable feedback in TripAdvisor. Your feedback serves as an important tool to ensure deliverance of quality service and keeps us inspired and motivated to perform better every time.

We are delighted to go through your careful observations. They are indeed very specific and allow us to know the guest choices.

We once again thank you for your kind patronage and assure you of our best service, attention & cooperation for all times to come.

With warm regards,

Yours In Service,

General Manager,
Mayfair Heritage & Mayfair Waves
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mayfair Heritage

Property: Mayfair Heritage
Address: Chakratirtha Road | Plot No 122, 124, 125, Chakra Tirtha Road, Puri 752002, India (Formerly Mayfair Beach Resort)
Region: India > Odisha > Puri District > Puri
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puri
#2 Luxury Hotel in Puri
#4 Spa Hotel in Puri
#5 On the Beach Hotel in Puri
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mayfair Heritage 4*
Number of rooms: 34
Official Description (provided by the hotel):
MAYFAIR Puri is a star category luxury beach resort in the holy city of Puri. Ideally situated in close proximity to the breathtakingly beautiful beach in Puri, the luxury beach resort offers the scintillating combination of sun, sand, and sea. Apart from this, you can also pay homage to Lord Jagannath during your accommodation as it is also in proximity of Lord Jagannath Temple and other famous temples. A perfect gateway for luxury accommodation in the reign of Bhagwan Jagannath, MAYFAIR Puri offers 34 centrally air-conditioned and well-appointed rooms. All the rooms are replete with modern amenities including Room Service, H/C running water, Telephone, Fax, T.V. and offer a comfortable stay in Puri. Multi-cuisine restaurant, spa, fitness center, swimming pool, etc, make it an ideal destination to accommodate in Puri. ... more   less 
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Also Known As:
Mayfair Beach Hotel Puri

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