We are a family of 2 adults and 3 girls, ages: 11, 10 and 5. We stayed for a week at the end of May-beginning of June. This is an AI hotel and it is run by very efficient managers and staff members. We have some mixed feelings about the hotel and I'll try to list the pros and cons and give a few tips to those who choose to stay here.
Pros: 1) Definitely the price. 2) The water slides which are great for the kids (and for the adults too). There are not many slides but you can easily spend an hour or so going up and down. 3) Breakfast is very good with a varied selection and very tasty, 4) Maids and cleaning staff are great, our daughter had a bed wetting accident and a maid came with fresh sheets after only 10 minutes, also the hotel is very clean and they are hard at work very early in the morning. 5) Children's paradise is a very cool idea and the kids loved it. They can get all kinds of snacks (fries, ice cream, burgers, toasts, hotdogs etc.) at a designated pool bar just for kids. 6) Beer and wine at dinners are quite good and quite weak so it's harder to get drunk 7) our room (554) was large enough for the 5 of us, it was actually 2 rooms with a door between them. The only problem with the room is that it didn't have a window as other rooms did (we had a nice balcony).
Cons: 1) Not much to do in the hotel for the kids during the day and also in the evening, kids disco started at 21:00 or so, this is really late for us. 2) The steep hill is challenging and you really have to be very minded about the location of the room, we were in the 500s and it was fine for us but higher than 600s could be very difficult for anyone. 3) The hotel is far from the town of Hersonissos, if you have a car this is not an issue, also if you intend to stay at the hotel all the time, but if you do want to go into town it's not that easy. The shuttle bus goes down to Star Beach but there is quite a long walk into town from there, also the shuttle does not run at all times. 4) Sunbeds and towels, this was new to us, but is really annoying, people come at 7 AM put their towels on the sunbeds and then go back to sleep. The hotel doesn't do anything about it. I guess this will only get worse in July and August. 5) Dinners are very busy (see tips for best times) and the food has ups and downs. They do not know how to cook rice or pasta. Some of the dishes are good but this is not consistent and in some of the meals it was hard to find enough good dishes (there is a decent variety of dishes though so not boring, just not consistent). 6) Some of the guests were drunk and loud which is inappropriate for a family hotel with small kids. 7) Wifi is very slow in the lobby (free of charge) and is not free in the rooms. I wish they would stop this silly policy and open the Wifi everywhere for free.8) Our Bed was not comfortable we didn't sleep very well (the kids slept fine).
Tips: 1) Come to breakfast early (before 8 AM) and go to dinner late (after 8 PM) to avoid crowds. 2) Bring your own pool\beach towels as they want a 10 Euros deposit for each towel (maybe it's a laundry saving technique, we are not sure). 3) Rent a car for at least part of your stay and go exploring beautiful Crete. 4) They open the water park area at 9:30 – 9:45 you can get a sunbed there at that time (we started at the waterpark in the morning, moved to the children's paradise later and went to the main pool in the afternoon when it was less busy). 5) Don't hire a safe it's really unnecessary, the hotel feels very safe and I doubt anyone comes there from outside to steal your money or passports.
We have had enough AI at least for a while and we will not be coming back here. This is not a bad hotel, just not great for us. It might suite others just fine, it's your call.
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- Also Known As:
- Mareblue Village And Aqua Park
- Mareblue Village & Aqua Park Hotel Chersonisos
- Mareblue Village Hersonissos
- Mareblue Village Hotel Hersonissos
- Smartline Village Resort & Waterpark Crete, Greece