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“Great hotel!!!”

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Atlantica Caldera Palace
Ranked #82 of 171 Hotels in Hersonissos
Certificate of Excellence
Urmond, The Netherlands
Level Contributor
109 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great hotel!!!”
Reviewed 15 May 2010

Really nice hotel. Separate buildings, surrounded by pools. The pools are divided in an family-area and a couples area (no kids).
Our room was very very big, new, clean.
The meals were fantastic. Never before had a hotel with such a variety and such quality of food. Multiple restaurants, greek, mexican, buffet, etc. Personell friendly in whole hotel.
Animation during the day. In the evenings professional shows by the hotel's Show Cast, mini performance of musicals, songs and dance. Very well performed!
We can certainly recommend this hotel.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Saskia-W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 October 2008

My family got back a few days ago having spent one week pre -half term break. We were expecting a few kids but luckily it was half term in Scotland so there were enough children to make acquaintances with mine. The hotel is slightly off the beaten track in location but has a beautiful first impression when you enter with gold, glitz and chandeliers. The staff are very attentive and make a real attempt to make you feel welcome especially if it is your first visit to Greece.
When you are first shown your room I was very surprised that it exceeded my expectation- the amount of space you have for your accommodation. We travelled as 2 adults and 3 children age 11, 9 and 5. The private pool family suite comprised of large lounge with chaise longue and sofa and three camp beds with full bathroom, large bedroom ,en-suite shower room which ours consisted of a partial wetroom toilet in shower cubicle (very roomy for both activities!)
Meal times cater for most omnivores however if you are a vegetarian there was not as much variety if you didn't like salad. The biggest bug bear was the need to book in advance where you would like to eat for evening meals. During the time we were there it was relatively quiet and yet each time slot allowed only 10 groups to eat however when you look inside the restaurant it was empty. Needless to say we didn't get the chance to eat at Stone Grill even though I would have to pay for the priviledge.
Pools are a plenty but heated there was only one which I have to admit we asked the management to use in the spa as all pools including our private pool were too cold to use at that time of the year. Consider this when booking.
There are many activities and programmes which you can access and children's club too. You just need a degree of organisation to coordinate yourself for the whole family to enjoy themselves individually. Again, by the time you have worked the system its time to come home.
Evenings start early for me with family friendly Play House Live an opportunity for kids to embarrass their parents but adult entertainment although pleasantly cheesy,( I enjoyed the comedy night, the Michael Buble and Amy Winehouse tribute) ended by 12.30. Just too early for me. It needs a place for you to dance the night away.
As it is not all inclusive I was expecting a huge bill at the end for drinks especially as I did use the spa. The children ordered many non-alcoholic cocktails and hot chocolate at 5 euros and 2 euros a piece. Checking your bill daily helps or paying cash for some orders, so no sudden surprises.Considering there was no objection buying water or alcohol from across the road and you could take the unfinished bottles from our tables at mealtimes this helps also to reduce your bill.
It is a beautiful resort hotel but not a 5 star hotel it needs to add the minimum of heating to all pools before it can be 5T. Would I reccommend it to families ? Yes if there are children under 10 and you are going outside of the summer holidays. There is just not enough to do for the 10-17 group and the party animals in the evening but would still go again some time in the future.

  • Liked — the room size the decor the beds the staff very pleasant
  • Disliked — unheated pools having to book for evening meals
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank f1-360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 August 2008

just got back from 2 weeks here, this included all of the kids breaking up from uk schools, i went with my wife amd 5 year old daughter. Check in at gatwick was smooth, saved at least 3/4 hour queing due to premium member or whatever its called, flight left on time , usual thompsons flight, nothing special. On arrival in Crete, you had to find the sensatori desk, which is outside , look for number 14 &15, once booked in there, bags were labelled and didn't see them again until we got to the room.The first impression when you arrive , especailly inside is wow, looks a bit like the staircase in the titanic inside, very spectacular, we had a family room, so the little one slept on a settee cnverted into a bed, ok for her age, not sure fo a teenager, as with all the other comments, not enough storage , our room didn't have a shower on the wall, instead a pull up from the bath, the bath is tiny, my wife is only 5'2"and she just squezzed in, my at nearly 6 foot had no chance, so had to stand in the bath to shower, no big deal for me, but a wall mounted shower would have been nice, otherwise, room was excellent, we were in the 9000 block toward the front of the complex, very quiet around there, about 2 mins walk from the pools etc. My daughter went to the kids clubs, even though you can only book 1 of the now 3 sessions, one of the morning sessions has been scrapped due to low demand, you can turn up at the other two sessions, and depending on how many have pre booked, they will alow extras in, some kids went to all 3 sessions in the day.staff there were very good.As with some of the other kids, my daughter got the dreaded ear infection, went to see thedoc at the hotel, ended up at the medical centre 10 mins away, as she had a blockage in her ear, don't panic, we have since found out shes had this for some time and wasn't got at the pool, the infection just brought it to light.medicl insurance covered us for 3 visits to the medical centre, just paid the excess.
As for the slpiiery tiles issue, i left the pre holiday clothes shopping to the wife, she came back with a splendid pair of primark flip flops which cost all of about a quid, not trusting these i packed a pair of puma ones, within 5 mins of walking around the pool, i nearly went over, so the primark flip flops were chucked in the bin, put the puma ones on ,never slipped again, moral is get decent footwear, things with plenty of grip, never saw anyone fall over during my stay, thats not to see people didn't. make sure the kids walk.
Pools were busy especailly the shallow end near the pool bar wher the younger kids were, but you can get away from them if you wish, the towel gestapo squad come out most mornings before 8.30, if you leave your towel out unattended when you go for breakfast, they will remove it and any belongings with them as well, saw a couple of heated rows between people accusing them of stealing their place, problem is no one is told about this when you arrive, i went down about 8ish and sat around till they've been, then went for breakfast, be warned..
Ah the entertainment..... when we arrived that night they had on an operatic trio, not my cup of tea but they were very good, belting out all different versions of all sorts of songs, Liam the entertainment manager comes out , and see how many times he says sensatori in his intros... obviously a company man.. the sensatori production cast consists of 3 girls and 3 boys, unfortunately only 4 of them can sing, at least they know their limitations as you will see when you get there, the other 2 have very limited lead roles, one of the girls hannah can really belt out a song, as can brian ( tryone lookalike from corrie ) and saul ( lee hurst lookalike), different show whenver they were on, majority good, a couple of dodgy ones, but stick with them.. a pair of guys called silhouttee entertain you before the main show at 10, easy to listen to, lead singer has a good voice, paul wellerish i would see, good none the less, first week there we also had a variety act called tucker who was very funny and could sing aswell, second week we had someone who was rubbish, just the look of the draw i suspose,
The kids nightime entertainment was hosted by kerry and danny, two energetic hosts who must about on drugs with the amount of energy and passion they put in, very good with the kids.. the kids entertainment included a magician wayne goodman who was very good and very funny.. also they had a couple of presenters from cbbies, sarah jayne from tikkabilla and chris cochrane from doodle do, each on differnt weeks, but good, my daughter loved it in there, good fun games etc, loose chippings are 5 of the sensatori production gang who do a very good job down there with the kids, and fellas if you are lucky enough to be down there when a couple of guys called chorus i think i are on, get front row seats.. plenty of flesh on show !! if your kids are under 10 they will have a great time down there.
The dining arrangment has been well documented, we tried the tex mex which was verygood,the red saffron was outside, on both occasions we went , the wind was very strong, blowing things all over the place so we didnd't go back, basically bbq plus a buffet, didn't try thestone grill ,thai, or al dente, told all very good though.main canteen sorry buffet was plentiful, i'm a fussy eater, but found plenty of choice, families were encouraged to go earlier,but it wasn't strictly applied, long trousers are a must for gents, got a bit warm some times,
the gym has got A/C for those that are worried, just watching people in there tired me out,
bar prices are 5 euros for a pint of carlsberg, bottles of bud etc were about 4 euros ...
check out was great , done in the hotel in 10 minutes, didn;t see cases again until gatwick carousel, saved ages queing up at the crap airport, nothing there to do, be warned
all in all a very good holiday for families, well laid out , woul;dn't recommend it for a romantic getaway for couples, i don't think thompsons know where to market it , for couples or families, i would think eventually families as that is where the money is.. so has it pulled its socks up ? well after reading a lot of other horror stories i would say yes it has, and like most others, i would say its more of a 4* plus, the building is 5*, food 4*, facilites 5*,wine 3*, so go with an open mind and you will have a great time.

Stayed August 2008
Helpful?
1 Thank cadpip23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 July 2008

As a family with two teenage boys, we've just returned from 2 weeks at 'Sensatori' (Caldera Palace as it is known locally) and would recommed it only if you were going out of school holidays. As a resort that professes to be tailored for adults, with what they say is Europe's larget Spa they miss the mark completely. Areas supposely designated as 'adult only' were totally ignored and everywhere we looked were children running around, many completely unsupervised and totally unchecked.
Forget the early family sitting in the main restaurant, everybody else does and if you want a quiet meal for two either pay up for the a la carte or go off site.
The Spa is fantastic, a real haven away from the screaming children and the treatments are superb.
What is is about the Brits and getting up at 7.00 to reserve sunbeds and then sitting on them until the staff, whose role it is to remove towels from sunbeds, have gone away- bizarre!
Recommend the Stone Grill Restaurant and the Taverna but avoid the main restaurant other than for an early breakfast and lunch. Food quality and choice is very good and caters for those wishing to taste the local cuisine and those who can't survive without pizza and chips.
Try the beach across the, quiet, road. Sunbeds and parasols are free for hotel guests and its usually free from families with children and a peaceful escape.
If you afford it get a room with private pool and certainly pay for a sea view. Some of the rooms at the back of the complex have a truly awful outlook.
The complex is advertised as a 5-star but doesn't get there in many areas.
Would we go back again- possibly in September but certainly not during July or August!

  • Liked — Spacious rooms and the private pool
  • Disliked — Too many children and terrible parenting
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank weekendfor2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
surrey
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 July 2008

We had not been on a package holiday for over 10 years. We now have a 3 year old and thought he would enjoy a family friendly hotel with lots of other kiddies to play with. I read the forum and reviews on trip advisor after booking and was very apprehensive before we went. I need not have worried, we had a fantastic holiday.

Our family room with sea view was spacious and well appointed, no leaking showers or baths. Lack of storage was the only downside.

Food in the main restaurant was okay. We booked for the taverna, thai and stone grill on the first morning and had no problems getting a table on the days and times we requested. Taverna was similar to the main restaurant but BBQ style, we all enjoyed it. Thai was lovely but the Aroma Stone Grill was fantastic and well worth paying extra. We wished we had booked for this twice.

My son attended 4, 1 hour sessions in the kids club and loved it. The staff were friendly and attentive. There are a limited amount of places for each session but, again, we had no problems getting in.

In the evening we went out to the village and enjoyed a drink in the local bars. Hotel entertainment is not really 'our thing' and we were never in the show lounge. We did see some of the acts on the outside stage. They were okay but certainly not West end style. If evening entertainment is a big part of your holiday you may be disappointed.

The pool areas are vast with plenty beds for everyone. From what I could see the 'adult only' rule at the middle pool did seem to be observed and I never noticed any kids in there. We spent most days around the pool and my main gripe with the hotel is the slippy tiles. They are treacherous and have all the grip of a toddler on ice skates. The pool area is a cacophony of mums and dads shouting 'walk - don't run'.

Service was not always as good as it should have been but all staff were polite and friendly and tried very hard to put things right as quickly as possible when necessary.

We had a fantastic holiday at sensatori and will definately go back. If I had gone to the this resort as a couple I think my opinion would have been very different (horrified comes to mind). You can't please all of the people all of the time but it certainly pleased our family.

Is it 5T ? Yes, probably. Is it 5 Star ? definitely not.

  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scottishannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 July 2008

My husband and I stayed here for two weeks and paid extra to have a family room which gave us a sitting room as well as bedroom and balcony. Initial impressions were favourable – the transfer from airport to hotel went smoothly and we were provided with drinks and snacks on the terrace whilst we waited to check in. The bed was large and very comfortable, the air conditioning was efficient and robes and slippers were provided.

However, none of the above makes this a 5* hotel. The food is average, the “quality” wine” served with meals patently is not and the reception staff need to go on a customer service course. We did not go at the height of the season yet the resort seemed to bursting at the seams with not enough sunbeds and not enough space to put them in. The entertainment, apart from Jongleurs, was mediocre, and even during the later shows, young children were still running around the front of the stage causing a commotion.

We have stayed in nicer places in Corfu and Cyprus that were 4* and cost less and this is most definitely not a hotel for couples looking for rest and relaxation.

  • Liked — Bedroom
  • Disliked — Too noisy and busy
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank salsbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Midlands
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 July 2008

We have just returned from two weeks at the Caldera Palace (Sensatori) and were concerned with the reports we had read on trip advisor but were determined to enjoy our holiday.
Having stayed at many 5 star or 5T hotels, this is definitely a five star hotel. There are a good choice of restaurants with staff always willing to help. In fact we felt that these were the best staff we had come across when travelling in Greece. We had a swim up room and would definitely recommend these - no hassle in getting sun beds although it had to be said when we looked, there seemed to be plenty of beds available and we didn't see many people reserving beds and we had a good view of this during the morning. The rooms were very elegant and of a good standard. I would have to say that the entertainment did not have the WOW factor and I couldn't really say it was 'West End' quality, however there were a few acts that did stand out and all in all, it was a lovely atmosphere. As for the price of the drinks, they will be expensive ina 5star hotel - ever bought a drink at a Hilton Hotel in London or Birmingham - its no different

I appreciate that there have been people on the site complaining and maybe some of the complaints were justified, but I would like to say that the holiday we had (which was good ) was not the holiday that was sold to me by the travel agents. We travelled without children and were told that this Sensatori experience would be more geared to couples rather than families and in fact we felt this was the other way round. Please do not think by this statement i have a problem with children, however, it is all about expectation and what has been sold. I think there are two issues here, what was sold by Thomsons and what the hotel were asked to provide. The hotel are making daily adjustments to ensure that all guests are provided for - ie two sittings for the buffet, one for families and one for couples, there is a couples only breakfast area - all this does help. It doesn't mean that we are anti-children just that we have had those holidays and now have bought into a different type of holiday.
With all this being said, it is a fantastic resort - definitely 5 star - so have a great time!

  • Liked — Fabulous Rooms
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LINCS45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlantica Caldera Palace

Property: Atlantica Caldera Palace
Address: Analipsi, Hersonissos, Crete 700 14, Greece
Region: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#24 Spa Hotel in Hersonissos
#32 Romantic Hotel in Hersonissos
Price Range (Based on Average Rates): £££
Number of rooms: 66
Also Known As:
Atlantica Caldera Palace Hotel Chersonisos
Atlantica Caldera Palace Hersonissos
Atlantica Caldera Palace Crete, Greece

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