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“Relaxing, enjoyable and made to feel very welcome”

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Hersonissos Palace Hotel
Ranked #84 of 172 Hotels in Hersonissos
Reviewed 4 June 2011

My wife and I travelled to Crete to spend the week leading up to my birthday at the Hersonissos Palace and we enjoyed every bit of it.

The double room we had was clean, comfortable and had a good LCD television with satellite channels comprising of at least two English language channels (CNN and BBC World) along with many German, French. Greek and Russian channels. That said, one doesn't go on holiday just to watch TV - but it was nice that you could get the latest news from home as and when you needed it. The bathroom was immaculate and the bath/shower all worked fine. Similarly the balcony was nice and we spent a good few hours out there reading our books when it was too hot to sit around the pool.

The pool itself is well maintained and we spent a good few mornings swimming up and down to our heart's content. When not in the pool we spent many a morning and afternoon relaxing on the loungers surrounding the pool area, or sitting under shade beside the bar. We took advantage of the inclusive drinks (served from 10am until 11pm daily) which included the occasional local beer, cocktail (a choice of four that forms part of the inclusive package, anything else is chargeable), or soft drinks (their lemonade is excellent). If you need to have something in your room, there are plenty of supermarkets nearby where you can purchase a large bottle of water. Useful for when the inclusive hours are not in effect.

Something that I don't think has been mentioned in these reviews is the free wi-fi that you can access from the main lobby. It's possible that you may get a signal around the pool/bar area, but this depends on your device. Wi-fi/internet connections are not available in any of the rooms. If you don't have your own internet-enable device, there is a computer in the lobby area which you can use at a reasonable rate.

The food at the Hersonissos Palace was excellent and of high quality. It's a buffet system for breakfast, lunch and dinner, but there is plenty of food available and the choices are changed daily. The downside to this was that we noticed that a few guests had piled their plates high and left large amounts when they left the restaurant. If fellow guests continue to waste food like this, I feel that it could force hotels like the Hersonissos Palace to raise their prices and/or switch to staff serving food to reduce unnecessary waste. I felt that lunch could be extended by an hour as it does tend to get a bit busy during the lunch period if you don't turn up dead on at 1pm. An extra hour would make it easier for people to trundle in more leisurely and have less congestion around the food tables.

The Hersonissos area itself is much bigger than I expected. After a day or two we wondered out of the hotel to get some laundry done (the hotel itself does not offer a laundry service, but there is a very good serviced launderatte along the main road - about a 5-10 minute walk away - 10 euros for a washing machine inc. drying and folding - just hand them your washing and they do everything) and noticed just how accessible everything is.

The promenade along the beach offers a multitude of cafes, restaurants and shops. Beware of agents working for Aegean Blue Village Heights who stop people along the street (they may approach by scooter) and offer scratchcards. Miraculously I had a winning scratchcard (all gold!) with fabulous prizes to be won (I could have had an iPad, a Sony video camera, a holiday or an MP3 player). In order to collect the prize, the agent offers to get you a taxi to Village Heights (return trip paid by them) and while you collect the prize, you're subjected to sales spiel. We made our excuses and did some digging on the internet when we got back to the hotel - we were right, it's not something you want to be subjected to (in short: the prize you've won is the holiday which is to one of their own resorts - obviously - but you will have to undergo 90 minutes or so of hard sell), so avoid these agents if possible. But similarly don't let them put you off your holiday!

The town of Hersonissos - you can access it either the beach promenade after a 15 minute walk, or via the main road running parallel to the Hersonissos Palace hotel offers up a eclectic mix of old Crete, hundreds of curio shops, hotels, bars and restaurants. One place you must absolute visit is Aquaworld Aquarium - just follow the signs from the main road - it's off the road leading away from the Spar supermarket. John and Judith McLaren run one of the finest aquariums I've ever been too. It's not just about the aquatic world either - there are reptiles (including two HUGE Burmese Pythons) and iguanas. The best time to go is 10:30am when John feeds the various animals. You only have to pay once and can return as many times as you like during your holiday. An absolute bargain.

My first trip to Crete was wonderful and I can't thank the Hersonissos Palace staff enough for their hospitality and comfortable stay. Judging from previous comments here, it seems that people just do not understand what it is that they've booked (or they just don't travel well). This hotel is not the Ritz, or the Crown Plaza. and it doesn't pretend to be. But it is clean, well looked after, and comfortable. Value for money wise, you can't beat it. But I would *strongly* advise spending the extra money to upgrade from the promo rooms if that is what you've booked.

  • Stayed: May 2011, travelled as a couple
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4  Thank Movielad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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509 - 515 of 850 reviews

Reviewed 31 May 2011

When we arrived to our room, as there were 3 of us I was expecting 1 bedroom and a living room with a sofa bed but come across 1 room with a double bed and a camp bed next to that. Not a good start as we are 3 grown men so space was very limited. The hotel itself was very nice and most of the staff were very friendly, barring 1 person who worked behind the bar who I felt had an issue with English people and I was not the only person to feel that way. This person would ignore us at the bar favouring the Russians which the hotel was inundated with. Also at five to eleven we went to get another drink before the deadline at eleven for free drinks, we were told we couldnt have another one because we had have a drink left!!!!!!!!!!!!. I complained to the manager the next day, amongst other english hotel guests and on that day felt he was just brushing us off. However the day after the manager and that barperson couldnt do enough for us, but it had already set in. Regarding the all inclusive, we could only eat at certain times in the day, there were no free bar snacks and we had to pay for bottled water and fresh orange juice, so if you have kids going with you, beware you will need to spend money. We were leaving early saturday morning and we had to be out of our room by 12pm friday, they allowed us to extend the room til 6pm friday for additional 30 euros (which was very kind of them, not) and we were allowed to go to lunch but after 2pm we had to pay for any drinks and food if we required them, we didnt want to put any more money into that hotel so we went out to eat. This has left a very poor taste in our mouths regarding this hotel and we certainly wont be going back.

  • Stayed: May 2011, travelled with friends
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3  Thank Duffer05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2011

There is nothing actually wrong with this hotel, its an average 3 star hotel, ( is the 5 star rating an official one or have they just made it up ? ). The food is typical Greek food, ok could be hotter and the bar / pool is average. The problem is the hotel is situated next to 2 pieces of empty land that have become overgrown and are a hotbed for mozzies breeding, they are everywhere from sitting round the bar to the air con system, i must have been bitten over 30 times and this is early May,
The resort is one long street of shops and a promenade full of discos at night blasting their music out to very few people, there are very few taverna bars and thats it.
We hired a car, so if your going to Crete i suggest Ag.Nicholias or Rethymnon, much nicer resorts

  • Stayed: May 2011, travelled as a couple
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Thank Alan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2011

Be careful here as there are a number of different hotels with the same name, this hotel is beautiful, such a good priced 5star. some people need to consider that five star in greece is not five star in england. Its important to recognise this, but the staff are lovely the food is lovely the hotel is lovely the area is lovely, beautiful morning or evening walks, its a real romantic spot for young lovers. dont take no notive of anyone else giving you bad reviews we had an amazing week there.

  • Stayed: April 2011, travelled as a couple
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4  Thank MissCarreira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2011

Upon arriving at this hotel, me and my girlfriend had high hopes of a wonderful 5 star hotel as we where told this is what we had chosen! After recieving our keys we where led out of the main hotel, and then taken to a grotty 1 star hotel about 100 metres away from what we thought was our hotel, after a few minutes in this disgusting room we went to complain, with another couple who had arrived at the same time as us. We where told that if we wanted to stay in the main hotel we would have to pay 100 euros to be upgraded, so not to ruin our 1st holiday together we agreed, so where then placed in our new room, it was better, but at no means 5 star! Pathetic shower, useless view on balcony of a dingy old shop, the restaurants and bars around this hotel are good but for the hotel it's self a complete waste of money!!! On our last night our balcony was egged by the roudy crowds of drunk dillequints you can hear every night out side! Terrible terrible terrible

  • Stayed: July 2010
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6  Thank Kurtemily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2011

i come to the PAlace for many years, i think 13 years and mostely 2 times a season.
Its always a pleasurer to come back.
I like the hotel mostely for the friendly staff, who i know for many years and for me its also very important to sleep in clean room. The rooms are cleaned every day and have tv, phone, fridge and very good airconditioning.
The breakfast is always a raison to get up early, there is alot of choice with nice pancakes or omelets at the grill. The lunch and evening diner are always fresh and with alot of variation. I like the greek food but there is also alot of choise if you like european kitchen. The cook at the grillwith the glasses is always laughing and telling jokes...i like him:)
The swimming pool is also very clean and there is once a week barbeque or greek evening around the pool, its very cosy with the live music.
If you like to go out for as walk or a dance there is alot of choises nearby the hotel like bars, shops,dancings,.......
The beach is within a distance of 100meters s if you wake up in the morning with the noice of the gloves from the sea its amazing...its very relaxing and makes me happy:)
Im looking forward to come this summer again to the Palace

Vicky and Danny from /holland

  • Stayed: September 2010, travelled as a couple
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2  Thank vicky_de_loose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2010

Hello,
Myself (15 years old) and my mother (41 years old) visited the hotel from 21st October 2010 -28th October 2010. We were originally booked into a different hotel in Hersonissos but due to the hotel closing early, we were transferred into the Hersonissos Palace. We thought it odd that such a large hotel would have closed during the school half term but we soon learned that the tourist season in Hersonissos/Malia and other Cretan towns finishes at the end of September. This made our stay less compelling than we had imagined (Of course, we had pictured dancing in bars until 4 in the morning -most of the bars were actually shut.) However, this is; of course not the hotel's fault. This brings me to it's fantastic location, all though the bars were mostly shut whilst i was there, the hotel is a mere 3-4 minute walk to the beach and bars. This is, obviously, a fantastic situation for party-goers in the summer months but i can imagine that the noise would be of somewhat disturbing at night for elderly couples or families with young children. I would also recommend checking the weather forecast before you go as we were expecting temperatures of 30 degrees whereas we experienced 2 days of rain, and 6 days where; the sun was excruciatingly hot when it was out, but bloody freezing when a cloud came over! And since, most days were quite cloudy, this was a bit of a problem, especially since we were left with not much to do as all of the trips were called off due to it not being tourist season. Service at the hotel was very good, all of the barmen and women, waiters and waitresses were very caring and quick to take empty cups, plates etc. for you; i don't know if this was just because there were few guests in the hotel but they genuinely seemed eager to help. Music was played throughout the day and night alongside the pool bar which was nice, although repetitive as it would have been absurdly quiet and awkward around the bar otherwise; again, most certainly just the case in out of season times. Our rooms were cleaned spotlessly everyday, this included scrubbing clean every piece of furniture in the room each day. We received 4 fresh towels each day (although there were only two of us!) and were warmly greeted by the maid when we saw her -she even folded up our pyjamas into shapes each morning! Such novelty gestures were nice to receive. The sunbeds and pool areas were hosed down daily although this did attract large, flying ants the next morning. The food- wow, i am an extremely fussy eater and my mother is a cook and often expects high class, quality food. She is often quick to criticise food in hotels and restaurants, being in the food business but even she praised the food here. I'm not saying it's caviare and lobsters each night but what a wonderful selection there was. Every day and night, although some hotels are prone to repetitiveness , there was a huge range of hot and cold foods. Every day and night there was a different soup on offer with a selection of gorgeous home-made breads (Some were nice and warm in the morning!) and there was also a pasta bar open on the evenings. The breakfasts were lovely; a selection of cheeses and hams, traditional hot pieces (eggs, sausages, bacon etc.), a live bar in which the chef cooked omelettes, eggs to your liking, pancakes etc., quasonts with a huge selection of spreads (chocolate, jam, butter etc.), many cereals, Greek salads and other choices to please you. Lunches had another great selection of hot and cold tray food, soups, amazing deserts and things cooked along the live bar. Dinners showed off another amazing selection of foods plus a pasta bar. Beer, wine and soft drinks were available at lunch and dinner; juices, teas, coffee and water were available at breakfast. The bar selection on all inclusive was fair; coffee, soft drinks, spirits, cocktails, wines, beer etc. A sheet is handed to you on arrival if you are all inclusive and will state what you are entitled to at the bar, although; some things are included that aren't stated on there such as rose wine, gin, vodka etc. We were lucky that we happened to ask one night if we could have those drinks, after not reading the sheet thoroughly, that we discovered we were entitled to those drinks. The cocktails offered were lovely; i particularly liked the tequila sunrises; i watched the barman prepare it one night and noticed that 3/4 of the cup is filled with tequila, i presumed that the spirits must have been watered down but discovered this certainly wasn't the case after just 3 cocktails! This was the same situation with the gin and tonics! Our rooms were lovely; a big double bed that you could separate into two twin beds, a flat screen TV, a spacious interior and a nice balcony which overlooked the pool. One day, me and my mum took the 20 minute walk up to the village of 'old hersonissos', it was without a doubt one of the most beautiful places i have ever seen in Greece. Full of lovely tavernas and local people, it is definitely the place to go it you want to experience 'real Greece' and a gorgeous meze! We went there at night as well, in which we caught a cab for just 8 euro for a lovely mezze -it was unbelivably amazing and incredibly cheap! (24 euro for a bottle of white wine, a large bottle of water and 10 mezze dishes of food! -we also recieved complimentary donuts and raki after the meal, a tradition practised in most restaurants). In the hotel, there are three pools (one indoor pool downstairs, alongside the sauna -which, at the time of my visit, did not work; one outdoor pool alongside the pool bar and one outdoor pool at the back of the hotel block (ask someone if you can't find it -it's pretty hidden!). Overall, i thoroughly recommend this hotel for all walks of life and i hope, if you do pick this hotel, you have just as great a time as we did!

  • Stayed: October 2010, travelled with family
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5  Thank georgiaaphillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hersonissos Palace Hotel

Address: Dedalou 10 Street | Limin, Hersonissos, Crete 700 14, Greece
Region: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#49 Luxury Hotel in Hersonissos
Price Range: £55 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hersonissos Palace Hotel 5*
Number of rooms: 154
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Also Known As:
Palace Hotel Hersonissos
Hersonissos Palace Hotel Crete, Greece
Hotel Hersonissos Palace

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