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“Excellent weekend @ the Royal Mare”

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Aldemar Royal Mare Thalasso Resort
Ranked #14 of 171 Hotels in Hersonissos
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent weekend @ the Royal Mare”
Reviewed 15 July 2014

We had a wonderful stay @ the Royal Mare on July 10-13, 2014. B&B.
Reception was welcoming, the rooms were clean, big and comfortable, the breakfast was rich and good.
We highly recommend this hotel!!

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hila A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review, 22 July 2014
Dear Guests,

Thank you very much for taking the time to write this great review.
Nothing makes us happier than the great holiday experience of our clients, and we wish to have the pleasure of welcoming you back in Royal mare in the near future.

Kind Regards
Vassilis Fragoulakis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (266)
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English first
Netanya, Israel
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 July 2014

We've had a terrific time at the Aldemar Royal Mare hotel- Starting with the friendly and accomodating reception staff (Special thanks for Eryka, always with a smile and lots of patience), the great hotel facilities, decoration and atmosphere, fantastic food- Fresh, high variety and nice staff, quite pools, very nice room with a good housekeeping... All we could ask for in such a short vacation abroad. Thanks making our stay so great.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank ayelet y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falkirk District, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

Your holiday starts from the moment you get out of the taxi at reception. Your bags are taken and a member of staff waits until you have completed your check in to escort you by buggy to your room.
The warm welcome at reception when you check in begins a standard that is continued throughout you stay.
All the staff, whether they are assisting you at meal times are always courteous and helpful.
The maids who look after your room will always keep it spotless.
The food is always to a high standard.
The beach being close at hand with sun loungers and umbrellas is a bonus.
If you are visiting Crete for the first time as my wife and were, give yourselves a treat and stay here.
Nicholas and his team will insure you enjoy your holiday.

Room Tip: Contact the staff prior to going. Ask for upper floor with sea view.
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  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2014

Just returned back after a really enjoyable stay. We stayed in 2 standard garden view rooms 851 & 852 which were perfectly located close to either the swimming pool or the beach and were kept very clean by the excellent maids service. All staff were always very pleasant and helpful, for example when I discovered I had taken an incorrect plug adaptor to enable us to use our U.K. plugs. I phoned reception to enquire if any of the on site shops stocked them and two minutes later one was delivered to our door to loan for the duration of our holiday, good service.

The only slight disappointment was the lack of atmosphere in the hotel bars and restaurants in the evening, with a number of the restaurants not opening at all but we enjoyed going into town to eat where there is lots of bars and restaurants to be found. The town is a pleasant 25 minute walk along the coast road or 5 minutes in a taxi, costing €7each way. The breakfast however was good with a great selection of different types of food to chose from.

A very enjoyable holiday.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank fellowes35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review, 14 July 2014
Dear Guests,

Thank you for letting us know how much you enjoyed your stay at Aldemar Royal Mare. We take great pride in making everyone feel welcomed. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result.
Your remarks encourage us to continue the good and hard work, assuring you of our best of attentions and quality services at all times.
We look forward to seeing you on your next trip to Greece.

Kind regards
Vassilis Fragoulakis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
1 review
Reviewed 13 July 2014

The jet2 package experience was nothing less than fantastic from priority at security in the airport to arrival at our destination in Crete. The private transfer was punctual in both directions and in very comfortable taxis. The hotel was palatial, clean, modern, with staff that would cater for every need and enquiry without hesitation. The restaurants were every part, the 5 star advertised with a superb menu in all, catering for all needs including vegetarians. The entertainment staff were highly motivated and friendly, offering an all round programme for all ages. We chose the B&B option which gave us flexibility on using local restaurants which worked well as the meals and drinks in the hotel are very expensive. A note to any future guests would be to pack long trousers suitable to the climate and current weather as the restaurants do not allow shorts, be it dress or casual ( relaxed for breakfast only in the main restaurant). There was also no option of an iron or board which meant using the hotel service. This proved expensive and took 3 days to iron 5 long and 5 short sleeved shirts at a price of €25. Overall the week was memorable and in hindsight would definately visit again.

Room Tip: We had a double bungalow with garden view and this was spacious, quiet and being on the ground floor...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Colin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review, 14 July 2014
Dear Guests,
Thank you for letting us know how much you enjoyed your stay at Aldemar Royal Mare. We take great pride in making everyone feel welcomed. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result.
Your kind remarks encourage us to continue the good and hard work, assuring you of our best of attentions and quality services at all times.
Rest assured that we have taken in serious consideration all of your comments. Our guests feedback is always valuable and helps us to improve our services.
We look forward to seeing you on your next trip to Greece.
Kind Regards
Vassilis Fragoulakis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burton upon Trent, United Kingdom
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 July 2014

We had a fantastic holiday, the service was exceptional from the reception to the waiters to the bar staff, everyone was lovely, hotel was clean and the food was great. It is about a 10 min taxi ride to Hersonnisos, which we did one day but to be honest, we were just happy being in the luxury of our hotel!
thank you to all the staff for making our holiday so special, we will definitely be coming back!

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Pippa1925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review, 14 July 2014
Dear Guests,
We appreciate your kind comments regarding your recent stay in Aldemar Royal Mare & Thalasso. It is always a pleasure to receive positive feedback from our guests.
We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.
Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.
Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Kind Regards
Vassilis Fragoulakis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 July 2014

Although the majority of reviews about this hotel are positive, the negative comments did cause some concern! Therefore myself and my boyfriend were a little hesitant about our stay.

We needn't have been. Upon driving up to this hotel on our transfer coach, there were 'oohs' and 'aahs' as we pulled into the white walled, palm tree lined complex, complete with fountains and an abundance of flowers. I am ashamed to say we felt a little smug getting off the coach, where we were met by a friendly member of staff. This theme continued throughout our stay- staff were friendly and attentive, from the receptionist staff, to the waiters and waitresses at our VIP breakfast and dinners, to the animation team wandering around the site. The service was also faultless- at one point near the start of our stay we had a slight issue with the drain in our bathroom so reported it to the receptionist. Although only a minute walk away from the lobby, the technician beat us there! Excellent customer service.

Our room was a VIP shared pool room. We could not have been happier with this- the pool was very quiet, and often we were the only ones sunbathing around it! If we were joined by the fellow holidaymakers, it was still a peaceful environment. Although we were situated near the top of the hill near the main building, we had a great view of the sea. The room itself looks better than in the pictures- the beds were comfortable, and the room was light and airy with a strong shower! As mentioned by others, the fruit and water were replenished daily, as well as a complimentary bottle of wine and flowers. In addition, as it was our anniversary, we got a bottle of champagne sent to our room with a card- a lovely touch!

The complex is the size of a small town- filled with winding streets leading to bars and restaurants and more pools, it is a truly relaxing place. There was plenty of activities for everyone- although we are in our twenties, the kids club looked very appealing and the complex itself seemed a very safe and fun place for families. For everyone, there was the spa, the gym, table tennis tables (which we got embarrassingly addicted to), tennis, volleyball...

We also were lucky enough to have access to the VIP breakfast, which was amazing. Such choice! I am not normally one to eat cooked breakfast in hot climates, but it was too tempting not to. There was an abundance of fruit, cakes, cold meats and breads, cooked breakfast, pancakes, juice, coffee and sparkling wine. It was lovely. The only drawback was the buffet dinner- neither of us are picky eaters, but we did feel there was not really enough choice to attend it every night, so we explored the surrounding area of Hersonissos too!

On our nights in Hersonissos (a seven euro cab away) we tried a few restaurants and bars. I would recommend going to the Palm Beach Club for a drink- it is an experience but a bit pricey! Cuisine wise, I would wholeheartedly recommend Mythos, situated just off of the strip. The staff greet you like old friends, the music and atmosphere feel very authentic, and the food is lovely. We tried an array of things, each one more delectable than the last. Thoroughly recommend.

However the site was mostly excellent, with only the food being a little disappointing (lunch is fairly expensive onsite as well!) but generally, the hotel is exceptional. We had a discussion with another couple who had been on our transfer, who said that they had visited a so called '5* hotel' which turned out to be 3* at best. In our minds, only the food at dinner time was 3*. The breakfast, the service, the rooms, the location, everything else was 5* and we were incredibly pleased with our stay.

Couldn't recommend enough- we will be back in the future!

Room Tip: VIP shared pool rooms were brilliant; larger, and with access to your own private pool, what could b...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ria771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this review, 10 July 2014
Dear Guests,

Thank you for letting us know how much you enjoyed your stay at Royal Mare & Thalasso Resort. We take great pride in making everyone feel welcomed. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result.
Your kind remarks encourage us to continue the good and hard work, assuring you of our best of attentions and quality services at all times.
We look forward to seeing you on your next trip to Greece

Kind regards
Vassilis Fragoulakis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aldemar Royal Mare Thalasso Resort

Property: Aldemar Royal Mare Thalasso Resort
Address: Limenas Hersonissou, Hersonissos, Crete 700 14, Greece
Phone Number:
Region: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Hersonissos
#6 On the Beach Hotel in Hersonissos
#7 Spa Hotel in Hersonissos
#10 Luxury Hotel in Hersonissos
#11 Family Hotel in Hersonissos
#11 Romantic Hotel in Hersonissos
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Aldemar Royal Mare Thalasso Resort 5*
Number of rooms: 435
Official Description (provided by the hotel):
The Royal Mare Luxury Resort + Thalasso is an exciting holiday destination located at the heart of the Mediterranean in a realm of myths and stories. There are so many ways to relax at this beautiful community surrounded by cooling water and verdant gardens. Chill out in the comfort of your well-appointed room, enjoy the sparkling blue waters of the sea, treat yourself at the world's finest thalassotherapy centre, discover the secrets of Cretan cuisine and embrace an enchanting summer full of traditional Cretan hospitality. ... more   less 
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Also Known As:
Aldemar Royal Mare And Thalasso
Aldemar Royal Mare & Thalasso Hotel Chersonisos
Aldemar Royal Mare Village Thalasso
Royal Mare Village
Royal Mare Crete
Aldemar Royal Mare Thalasso Resort Crete, Greece

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