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“Wonderful hotel”

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Aldemar Royal Mare Thalasso Resort
Ranked #10 of 184 Hotels in Hersonissos
Reviewed 22 July 2014

We spent wonderful holidays from 12-19 July 2014. We had a standard room with the see view, very quite. The staff was smiling and professional. Speaking lots of languages, always ready to help. Mini-club possibility with few persons from animation team who spoke few languages and mini-disco for children every evening. Lots of activities and etertaiments. Beautiful smimming pools, thought we were mostly at the plage. The plage of the hotel has nice installations, but when it is windy there are waves. Excellent quality of food. We were visiting a lot during the day, but the time spent in the hotel we enjoyed a lot. We will be happy to return to this chaine of hotels as it is excellent quality for Greece.

Room Tip: We had room 181, quite, see few, main building
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  • Stayed: July 2014, travelled with family
    • Value
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    • Service
1  Thank Julia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 July 2014

From the moment we arrived we were never disappointed except for the fact that Internet access had to be paid for, which I didn't expect from a 5* resort. Overall the food the service was excellent, the attitude of staff was commendable, Nicholas and Editya especially, were extremely helpful and made sure out needs were accommodated for...thankyou to them and the rest of the staff. Our VIP deluxe room was delightful and would recommend this resort to anyone who wants relaxation. The grounds were kept immaculate and rooms very clean. We loved it!!!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank KalBadesha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this reviewResponded 22 July 2014

Dear Guests,
Thank you very much for taking the time to write this great review.
Nothing makes us happier than the great holiday experience of our clients, and we wish to have the pleasure of welcoming you back in Royal mare in the near future.

Kind Regards
Vassilis Fragoulakis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2014

Just returned from this hotel, having booked a premier VIP bungalow. We were disappointed immediately as we got a room with a sofa in it, no different from many other hotel rooms. we had room 110 which had a swim up pool ! however the pool was shared on a row with may other rooms and ours had a big chunk taken out of it for a palm tree. we asked to be moved and to the hotels credit they moved us the following day. Room 111 still a very small pool and no lounge area as with all the other rooms. I think we would have been better to have booked a normal VIP bungalow as these had a larger area. Facilities were nice but never really got over that initial feeling of disappointment.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank carolyn h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this reviewResponded 22 July 2014

Dear Guests,
Thank you for posting a review on Tripadvisor. We always appreciate candid comments from our guests as they help us to improve our services. In reply to yours, you had booked a VIP Bungalow sharing pool which is the room type that was allocated to you. The sharing pools are of different size and architecture and shape depending on where they are located on the hotel grounds, and how many rooms are sharing the pool. The pool outside your room is more private as there are only very few rooms that share, adding to the feeling of privacy. We are not sure of what you mean by normal VIP room, but if you are referring to the ones on the upper floor, they do not have the added feature of direct access to the pool as your booked and allocated room type has. The sofa is standard furniture in the room for the comfort of our guests.

We are glad that you enjoyed the facilities of the hotel and we take pride in our staff, which is why we think that a two star rating does not reflect the service provided, or the experience of your stay here with us.

Thanking you again for your review we look forward having the opportunity of welcoming you back again to Royal Mare in the future.

Best Regards
Vassilis Fragoulakis
General Manager

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Reviewed 16 July 2014

We arrived at 10.30 pm, the reception staff were great they carried our bags to our upgraded room where there were sandwiches and a bottle of wine waiting for us. Everyday there was a complementary bottle of water and bowl of fruit, the food was excellent and plentiful and the staff could not do enough for us. We will definitely be going again.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank 21Pooh21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this reviewResponded 22 July 2014

Dear Guests,
Thank you for letting us know how much you enjoyed your stay at Aldemar Royal Mare. We take great pride in making everyone feel welcomed. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result.
Your kind remarks encourage us to continue the good and hard work, assuring you of our best of attentions and quality services at all times.
We look forward to seeing you on your next trip to Greece.
Kind Regards
Vassilis Fragoulakis
General Manager

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Reviewed 15 July 2014

Quick checkin at 2 in the morning and in our room with bags within 10 mins of arriving. We woke up to find lovely pools with rooms nicely laid out around the resort. We had VIP rooms which were excellent. The food was really good. Lots of choice. Huge array of fresh fruit. A nice international mix of clients. Mostly couples and small families. Quiet and plenty of space, sun loungers and shade. We were a family of 5 including a 11 year old son and 2 daughters of 21 and 23. We had never been to Crete before and we thought that this was the best hotel that we saw during our stay. The staff were great and were really helpful to us especially on our last day when we had a lvery late flight home. We just had to ask in advance and they made it easy for us to enjoy the day, store our bags and change before the flight. I have never found it so easy to recommend a hotel and we would definately choose to stay here again..

Room Tip: The VIP rooms give you access to an extra restaurant for breakfast
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank JourneymanEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this reviewResponded 22 July 2014

Dear Guests,

Thank you for letting us know how much you enjoyed your stay at Aldemar Royal Mare. We take great pride in making everyone feel welcomed.
We look forward to seeing you on your next trip to Greece.

Kind Regards
Vassilis Fragoulakis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

We had a wonderful stay @ the Royal Mare on July 10-13, 2014. B&B.
Reception was welcoming, the rooms were clean, big and comfortable, the breakfast was rich and good.
We highly recommend this hotel!!

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Hila A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vassilis F, General Manager at Aldemar Royal Mare Thalasso Resort, responded to this reviewResponded 22 July 2014

Dear Guests,

Thank you very much for taking the time to write this great review.
Nothing makes us happier than the great holiday experience of our clients, and we wish to have the pleasure of welcoming you back in Royal mare in the near future.

Kind Regards
Vassilis Fragoulakis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

We've had a terrific time at the Aldemar Royal Mare hotel- Starting with the friendly and accomodating reception staff (Special thanks for Eryka, always with a smile and lots of patience), the great hotel facilities, decoration and atmosphere, fantastic food- Fresh, high variety and nice staff, quite pools, very nice room with a good housekeeping... All we could ask for in such a short vacation abroad. Thanks making our stay so great.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank ayelet y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aldemar Royal Mare Thalasso Resort

Address: Limenas Hersonissou, Hersonissos, Crete 700 14, Greece
Phone Number:
Region: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Hersonissos
#4 Spa Hotel in Hersonissos
#4 Business Hotel in Hersonissos
#7 Luxury Hotel in Hersonissos
#9 Family Hotel in Hersonissos
#11 Romantic Hotel in Hersonissos
Price Range: £90 - £2,117 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Aldemar Royal Mare Thalasso Resort 5*
Number of rooms: 435
Official Description (provided by the hotel):
The Royal Mare Luxury Resort + Thalasso is an exciting holiday destination located at the heart of the Mediterranean in a realm of myths and stories. There are so many ways to relax at this beautiful community surrounded by cooling water and verdant gardens. Chill out in the comfort of your well-appointed room, enjoy the sparkling blue waters of the sea, treat yourself at the world's finest thalassotherapy centre, discover the secrets of Cretan cuisine and embrace an enchanting summer full of traditional Cretan hospitality. ... more   less 
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Also Known As:
Aldemar Royal Mare & Thalasso Hotel Chersonisos
Aldemar Royal Mare And Thalasso
Aldemar Royal Mare Village Thalasso
Royal Mare Village
Royal Mare Crete
Aldemar Royal Mare Thalasso Resort Crete, Greece

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