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“Wonderful hotel except for rooms in old part”

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Albatros Spa & Resort Hotel
Ranked #17 of 171 Hotels in Hersonissos
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful hotel except for rooms in old part”
Reviewed 16 August 2014

Stayed here in June. Staff were wonderful and nothing was too much trouble. Can't praise them enough. Hotel itself spotless. Pool /pool area excellent. Downside of this hotel the rooms in the old building! Rooms were spotless but were drab and dated. Very disappointed and asked to be moved. They agreed to move us to new block at a cost of 120 euros for remaining 6 nights!!! I couldn't believe the difference in the standard of the rooms. New block was beautiful and was what l'd expected on arrival. Think travel companies should make potential clients aware of this and point out rooms in old part are 2/3 * def not 4* It is definately a problem that needs to be addressed. If you book a 4* you expect 4* accomodation. Many thanks again to the amazing hardworking, cheerful, friendly staff.

Room Tip: Ensure you get a room in new part of hotel which is excellent. Old part average. Which is why l'...
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Valham55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Israel
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2014 via mobile

Spent five days with twenty-something kids. Good food - each day was different - specials were nice s.a. crepes, grilled meat, pasta etc. Room was very clean but no sea view. Acoustic separation btw rooms is poor. As usual, not enough beds in pool. Spa prices are a disgrace - 12 eu per 20 min jacuzzi use, and if you want sauna you need to pay more. Wifi prices steep plus half of the time we couldnt connect. Beach very close though beds are four eu.

Stayed August 2014, travelled with friends
Helpful?
1 Thank MKIsrael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen,Scotland
Level 5 Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 11 August 2014

Just back from spending 2 weeks in a superior room, half board at this hotel and we had a great time and will return again. After reading previous reviews we were a bit nervous re the food. I can honestly say that anyone who can complain about the choice, quality and temperature of the food needs to go self catering. What makes this hotel is the staff. The staff in all areas of the hotel work really hard, (reception, bar, waiting, cleaning etc) nothing is too much trouble and they are a great team of people. We had no issues whilst there, however I can confidently say if you were to have a problem then they would go out of their way to help. Yes there is reserving of sunbeds just before 7.30am but this is the norm anywhere you go nowadays and enough beds to go round. A lot of thought has gone in to the planning of the hotel. The ATM machine right at the back of the hotel was a bonus and you do not get any charges for using this on a prepaid card. The Albatros shop was reasonably priced and we visited the spa on 3 occasions. In my opinion the spa is not overpriced, the same price for a quality treatment back home - would recommend treating yourself at the Spa. The location of the hotel is great, not too noisy but you have the beach nearly on your doorstep and about a 10 minute walk to the main resort facilities. Well done Albatros and Efharisto (thank you)

Room Tip: Pool facing rooms are noisy when the entertainment is on at the hotel but no problems after midnight
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank babsmaclaughlinm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 August 2014

From checking in until leaving we were impressed with this hotel. The superior room was perfect for myself, wife and 9 year old son. Very modern and clean - maids cleaned and made up the room EVERY single day with new towels, bed sheets cleaned and changed evrey 3 days !!!
The staff in this family run hotel were amazing and made us feel like true "guests" from the 1st minute of arriving until we left 2 weeks later - nothing was too much trouble at all :-) Many thanks to name a few people - Lefteris (pool bar), Georgia, Popi, Aria !!!!!!!

I would wholeheartedly recommend this hotel to anyone thinking about booking it as it was faultless and the cleanest hotel i have ever stayed at.

Room Tip: Wifi is charged at 3 euros a day PER device !!! Maybe this hotels attempt to encourage family time i...
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 August 2014

Just returned from our two week family holiday here at Albatros. It is lovely....stayed in a superior double which had two sofa beds for our 9 and 15 year old sons. Lovely room with excellent bathroom and ample space for four of us. Free safe and small fridge also. The pools are great and the hotel throughout is spotless! The beach is two minutes down the road. It gets busy but we went late afternoon and always found a spot to put our towels down. The sea is warm and clear. There is a little shop linked to the hotel which sells all you could need. The cash machine is right next to the hotel as well.
The food was excellent.....my son has special dietary requirements....the chef and staff could not have been kinder or more helpful. They made sure there was always something nice for him to eat.
The staff make this place so memorable. Special thanks to Christina, Christos, and Popi and the chef whose name we never discovered....( Sorry!) You were so kind to my son but also when my husband was unwell, you made us feel SO cared for. Thank you!
I would not hesitate to recommend this hotel to anyone! We had a wonderful holiday and many happy memories made.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Louise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2014

My wife and 2 daughters have stayed here many times in the past for summer vacations. Once again it was our first choice this year. We absolutely love this hotel.
Excellent location closed enough to Heraklion city, airport and port, this beautiful Hotel lies next to a magnificent beach and just 5 mins walk from traditional Hersonissos centre.
Cozy environment, luxurious touch of everything, kind and friendly personnel, all contribute into making your stay here simply unforgettable.
Our room this year was a superior one with magnificent sea view, so nice and clean and the beds were super comfy!
A special report must be made for the spa, gym, pool, amenities, food, restaurants, which are all best of their kind!
This is a great hotel choice either if you're traveling solo, as a couple, or a family like us, for unforgettable vacations to the happiest place in the world!!! We already can't wait to go back next year! Thank you Albatros for the memories :):)

Room Tip: Have stayed here many times in various rooms, each one had something special to offer.
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank pavrithis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 August 2014

This hotel is made up of 3 blocks, 1 is standard rooms and other 2 pool or seaviews. Recommended to upgrade to superior room. We had seaview for 1 week and I honestly couldnt fault this hotel, 25m from a shelving shingle beach and 300m from hersonissos harbour, restaurants and bars. The staff were fantastic, nothing was a bother taking a genuine interest in their customers. Always plenty of sunbeds around both pools ( cleaned every night )The food offering was great with something at every meal even for the pickiest eater. House keeping kept our room spotless. very quiet after 10.30pm. In all honesty I would return to this hotel tomorrow. Special thanks to Vesali and Georgia

Room Tip: Upgrade to seaview as these are quieter than poolview, seaview third floor have own sun loungers
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Albatros Spa & Resort Hotel

Property: Albatros Spa & Resort Hotel
Address: Dedalou 1, Hersonissos, Crete 700 14, Greece
Region: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Hersonissos
#13 Luxury Hotel in Hersonissos
#24 Family Hotel in Hersonissos
#25 Romantic Hotel in Hersonissos
Price Range (Based on Average Rates): £
Hotel Class:5 star — Albatros Spa & Resort Hotel 5*
Number of rooms: 206
Official Description (provided by the hotel):
Albatros Hotel is situated only 25 kilometres from Heraklion International Airport in the town of Hersonissos, a place which attracts thousands of visitors every summer. This family-owned and run resort hotel offers high quality standards in combination with traditional Cretan hospitality and a friendly atmosphere. The hotel is ideal both for leisure and business travelers. Located away from the hustle and bustle of the centre of the town, only a stone's throw from a long sandy beach with crystal clear water. ... more   less 
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Also Known As:
Albatros Hotel Chersonisos
Albatros Spa And Resort Hotel
Albatros Hotel Hersonissos
Albatros Spa & Resort Hotel Crete, Greece

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