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“Very Good.”
Review of Nana Beach Hotel

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Nana Beach Hotel
Ranked #16 of 171 Hotels in Hersonissos
Certificate of Excellence
Devon
Level 4 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very Good.”
Reviewed 17 July 2014

We've just returned from Nana Beach & I have to say it's been very, very, good.
The positives - well laid out so you are never too far from a pool if that's your scene. Plenty of sun beds. They have made good use of the space available so you can always get a sun bed at any time of the day (apart from the pool areas). You could get a sun bed on the beach as late as 9.30am. The 'harbour' walls ensure you have placid sea to swim in at all times and if you like snorkelling it's like being in an aquarium. The staff are really friendly and helpful. It's an easy 20 minute stroll into Stallis if you fancy shopping or a change of scene.
The negatives? The buffet is a bit dull. We found some nights to be very good but others dull as plain rice. This is highly subjective but we found there was very little change night to night.
The quiet area are rooms 600 to 900 and I recommend you ask for one of these and specify an upstairs i.e. 1st floor room as the pipe work from upstairs rooms goes past the ground floor rooms quite noisily and will wake you up if you are not heavy sleepers.
Whilst 43% of the bed space is allegedly reserved for Brits, this feels like a German/Russian hotel so if you like to meet & greet other Brits it may not be the place for you. That said, it is the only place I've visited in the med where I've thought 'I could see myself coming back here'. I would definitely recommend it if you have a young family.
Lastly, a really nice little touch - if you do have a young family you can take a bottle of wine back to your room while the kiddies go to sleep. Not seen that before from an all inclusive.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank DevonThunderbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaBeach H, Manager at Nana Beach Hotel, responded to this review, 26 July 2014
Dear Devon,

Thank you very much for coming to Nana Beach and for sharing your experiences with other travellers. We hope you had a nice trip home.

We are very pleased to see, how much you appreciate our services and the shape of our hotel, which is like a "Cretan village", but with more pools. Indeed we have plenty of sunchairs everywhere, so luckywise there is never a fight for it and reservation is not needed. Thank you also very much for your small remark, which we will follow with pleasure, as the satisfacion of our guests is our highest aim.

It was a big pleasure to welcome you and we hope to see you again, whenever you decide to come back to Crete!

With sunny regards,
Yours sincerely
Nana Beach Hotel Management
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (400)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Norwegian first
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English first
Exeter, United Kingdom
1 review
Reviewed 17 July 2014

I have just returned from two weeks with my three children aged 13 and 11. Everything was excellent with one exception. You have to pay for wifi, and although I could have lived without it, my daughters would be committing social suicide if they were unable to access social networks for two weeks. Wifi was expensive and so slow that a carrier pigeon would probably have been just as effective. I think it's unacceptable not to provide free wifi and to make guests pay through the nose for it - at least Dick Turpin had the good grace to wear a mask.

That's the only reason I won't be going back.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank JoShow2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaBeach H, Manager at Nana Beach Hotel, responded to this review, 26 July 2014
Dear guests,

Thank you very much for choosing Nana Beach and for sharing your experiences with other travellers. We hope you had a safe trip home.

We are pleased to see, that you enjoyed your well deserved holidays. Concerning the WiFi please allow us to add, that in no hotel drescription of the tour operators it's mentioned, that it's for free. Also on our website we clearly inform, that WiFi is against charge. So nothing else can be expected. If you like to come to Nana Beach again, we recommend to check international internet packages with your mobile provider in advance in order to save money.

It was a pleasure to welcome you and we hope to see you again, if one day you decide to return to Crete!

With sunny regards,
Yours sincerely
Nana Beach Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Onchan, Isle Of Man
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 July 2014

My wife and I returned from a two-week stay at Nana Beach in late June, early July. This was our first time at an all-inclusive hotel in Greece and we found that it compares favourably with some of the very best all-inclusives in Turkey.

We arrived, together with about 10 other couples and families, around 1am after our flight from Manchester was delayed two hours by the French Air Traffic Controllers' one-day strike. As a result, check-in took longer than expected as there was only one receptionist on duty. There was no proper food or drink available at that late hour, but staff had prepared a plate of bread, cheese, ham and salad, and there were soft drinks and beer on tap to tide us over until morning. We were allocated a room near the main bar and gym, which was very convenient. The room itself was clean and well furbished, with a very comfortable bed and excellent shower room. The air conditioning was quiet and efficient, coping well with the very high temperatures on our first few days.

The layout of the resort is attractive and resembles a Greek village. Most of the rooms are in relatively small, two-storey buildings. This was a very welcome change from the multi-storey residential complexes that are typical of many hotels. The clientele at that time of year were mainly couples and those with small children. The majority seemed to be English, though there were also sizeable numbers of Dutch, Germans and Russians.

The pools are nice enough but rather small, and quite busy. The main pool also suffers (for us) from the loud music being played there much of the time. The main sandy beach is a reasonable size, relatively quiet and not too crowded. However, we very soon discovered the tranquil delight of the individual raised platforms further along the shore. These were spacious, with excellent loungers and shades, and were ideal for those who prefer a quiet time reading or taking in the view. It was just a few steps down to the rocks and sea for a swim in the crystal clear water (perfect for snorkelling). We spent most of our days there. Thankfully (and surprisingly) people were generally very good about heeding the notices to refrain from reserving sun loungers, and we were always able to find a good free spot without difficulty.

Perhaps the best thing about the hotel for us was the fantastic range and quality of food in the main restaurant (particularly at dinner). The vegetarian options were simply outstanding and absolutely the best veggie food we have ever found at a holiday hotel anywhere. In fact the main restaurant was so good that we did not bother with the a la carte restaurants (though we were tempted by the Italian one).

The staff throughout the hotel were very polite, friendly and efficient, but we found it best to help ourselves to beer or wine in the restaurant, and to queue at the bars for drinks in the evenings (never for very long). The range and quality of drinks, including spirits and cocktails, was excellent.

We had just a very few niggles about Nana Beach. Packed lunches can be ordered when going out for the day, but these are very basic. Wifi is available (and worked in our room) but is not free (e.g., 10 Euros for 200 minutes). Also the Wifi service is rather poor, especially in the evening when it can be very difficult to establish a connection. The rooms have safes, but you have to pay for a key (3 Euros per day I think). We also found it disappointing that bottled water is not freely available around the site as it is in many other all-inclusives. Bottles of water can be bought from the hotel's mini market, but this means carrying cash around, which is not always convenient.

We went on three excursions during our stay. The visit to Knossos and Heraklion was brilliant, despite the extraordinary temperatures on the day. Heraklion Archaeological Museum is simply fantastic. We were totally blown away - so much so that we made a special trip into Heraklion later in our stay to visit the museum again! Our second excurson was a day-trip by fast catamaran to Santorini - an absolutely amazing place, but a one-day excursion is just not long enough and it was all a bit rushed. We have resolved to return there for a holiday one year. Our final excursion was a walk of the Samaria Gorge in the west of Crete. This involved catching the coach at 05.10, followed by a four-hour drive to the gorge. The walk itself took us nearly six hours. After being ferried by boat back to the coach (about 45 mins), we then had the four-hour return drive to the hotel, arriving back just before midnight. Not something I'd want to repeat but Samaria Gorge is absolutely stunning and well worth the effort.

Overall, we loved Nana Beach (and Crete), would highly recommend it, and would definitely stay at the hotel again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaBeach H, Manager at Nana Beach Hotel, responded to this review, 28 July 2014
Dear Michael,

Thank you very much for making Nana Beach the hotel of your choice and for sharing your experiences with other travellers. We hope you had a nice flight home.

We are very pleased to see, that you really enjoyed your well deserved holidays. Your detailled review describes our "Cretan village " quiet well and your kind words for the whole team are a big motivation to continue giving just the best to our guests.

Thank you also for informing us about your "niggles" and be sure, that we will follow them up. Please allow us to add, that on our website and also in the hotel description of the touroperators it's mentioned, that WiFi and safe deposit box are against charge and that in our rooms we have fridges. The fridges can be stocked from the guests (even with the free wine bottles from the main restaurant), but they are no minibars. Upon arrival, of course and with pleasure we provide water as an addional service.

It was a bis pleasure to welcome you and we are looking very forward to see you again, if one day you decide to come back to Crete!

With sunny regards,
Yours sincerely
Nana Beach Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 5 Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 15 July 2014

We took our 12 year old grand daughter to the Nana Beach and cannot praise it enough.
our room, with a large double bed and a proper single bed was lovely, with views from the balcony towards the swimming pool, sea and gardens. Lovely and clean, maintained well throughout our stay. The food at the Hotel in the main restaurant was always hot, very fresh and a wonderful choice, for all meals. We went to the Greek and Italian Restaurants which were also excellent. I have to praise all the staff at the Hotel, but I think the animation team deserve a big thank you, they work so hard to make sure everybody are happy.
We have taken our grand daughter away for four years now, and have to say this is the best Hotel we have taken her to. She thoroughly enjoyed every minute of it, with choice of pools or sea side. My only gripe would be having to pay for WiFi, but hey, that is a small quibble and did not deter us having a fantastic holiday.

Room Tip: We had room 975, in the quieter area of the Hotel. The rooms are spread around a very large area, b...
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank gloria1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaBeach H, Manager at Nana Beach Hotel, responded to this review, 28 July 2014
Dear Gloria,

Thank you very much for choosing Nana Beach and for sharing your experiences with other travellers. We hope you had a safe trip home.

We are very pleased to see, how much you enjoyed your well deserved holidays and how much you appreciate you room, the cleanliness, the food, our services and the efforts of our animation team. Your praise for the whole team is a high motivation to continue giving just the best to our guests!

It was a big pleasure to welcome you and we hope to see you again, whenever you decide to return to Crete!

With sunny regards,
Yours sincerely
Nana Beach Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 July 2014 via mobile

Instead of repeating all the positive features already mentioned several times in the other reviews, I would like to point out a couple of minor issues that could be improved to make the resort even better.

Even though the hotel informs each guest that reserving sun-beds is not allowed, there is still a lot of guests that does this. I saw one guy coming to the pool at 6.30 in the morning to reserve 14 beds! There are a lot of beds/chairs available, but in the afternoon there will be times when all chairs around the pools are taken. The hotel could do something to enforce that this rule they have is actually followed! For example, they could remove the towels from chairs that are clearly not being used.

We travelled with our son that is highly allergy to eggs and nuts. There are a bunch of safe options available at the buffet for breakfast, lunch and dinner. But for some dishes it's not clear if they might contain traces of eggs/nuts. This is especially for the deserts. To help guests that have allergies it would be great if the restaurants would have a folder that would have allergy information for each dish they have. For example if they contain milk, gluten eggs, nuts, soy etc.

We had a wonderful week at Nana Beach, and we would love to come back one day.

Stayed July 2014, travelled with family
Helpful?
3 Thank Jan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaBeach H, Manager at Nana Beach Hotel, responded to this review, 28 July 2014
Dear Jan,

Thank you very much for choosing Nana Beach and for sharing your opinion with other travellers. We hope you had a safe trip home.

We are pleased to see, that you really enjoyed your well deserved holidays. Also your suggestions found our full attention and we are really thankful for them.

In Nana Beach, we have far more sunbeds than beds in our rooms, so we are never short in sunbeds and shades. Reservation absolutely is not needed. Until now, our guests did not make us collect towels and private items from the sunbeds and we hope it remains like this. Anyhow we will have an eye on it.

We pay a special attention for guests with food allergies, meanwhile we are informed about it. Our maitre and the kitchen chief with pleasure explain the buffet items to our guests with allergies, diabetes, etc. and are always willing to assist in case of doubts or questions. As our dishes in the restaurants change very often, an information folder in our opinion would not be enough. If you come next time, please let us know and with pleasure our team will help you to find safe food for your son or even prepare something especially for him!

It was a big pleasure to welcome you and we hope to see you again soon!

With sunny regards,
Yours sincerely
Nana Beach Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 July 2014

It was our 1st visit to Nana Beach in Crete and we will certainly be returning. We were made to feel welcome by all the staff and this continued through all of our stay at this beautful hotel . The hotel and the rooms were kept extremely clean, the choice of pools and see views were amazing and the food was of a high standard. We celebrated our 22nd wedding anniversay whilst we were away and were treated to champagne in our room and at the restaurant in the evening. The maid had also folded our towel into a heart shape and covered it with blossom. I cannot fault this hotel and we can't wait to go back. Thankyou to all the staff and animation team who made this holiday a special one to remember.

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank maria h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaBeach H, Manager at Nana Beach Hotel, responded to this review, 28 July 2014
Dear Maria,

Thank you very much for choosing Nana Beach and for sharing your experiences with other travellers. We hope you had a safe trip home.

We are very pleased to see, how you enjoyed your well deserved holidays in our "Cretan village" and much you appreciate our small attention for your anniversary and all the other small details and touches we have. Your kind words for the whole team are a big motivation to continue giving just the best to our guests!

It was a big pleasure to welcome you and we hope to see you again soon!

With sunny regards,
Yours sincerely
Nana Beach Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 July 2014

Fantastic grounds , lots of pools , great night life for children up to 14 with the animation team ,lovely outside theatre ! , nice rooms .lovely quite spots for parents to relax looking at the sea by the rocks ! Went back to this hotel and they give a special dinner for repeat guests nice touch .

Stayed August 2013, travelled with family
Helpful?
2 Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaBeach H, Manager at Nana Beach Hotel, responded to this review, 14 July 2014
Dear Stephen,

Thank you very much for making Nana Beach the hotel of your choice again and for leaving us your review at tripadvisor. We hope you had a smooth flight home.

Indeed, our grounds and the whole concept of our hotel is very family - orientated and it's nice to see, how much you appreciate this fact. But as our grounds are really big, also guests of all ages without children always find silent hideaways to relax, e.g. at the adult only pool for guests elder than 16 or at the sun bathing platforms by the see.

It was a big pleasure to welcome you again and we are already looking very forward for next time!

With sunny regards,
Yours sincerely
Nana Beach Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Nana Beach Hotel

Property: Nana Beach Hotel
Address: PO Box 20, Hersonissos, Crete 700 14, Greece
Region: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Hersonissos
#5 Top resorts Hotel in Hersonissos
#7 On the Beach Hotel in Hersonissos
#12 Luxury Hotel in Hersonissos
#13 Family Hotel in Hersonissos
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Nana Beach Hotel 4*
Number of rooms: 563
Official Description (provided by the hotel):
An attractive hotel and bungalow complex, built in a magnificent spot of Crete, ideal for those seeking both, the ultimate pleasures of an all inclusive resort and the tranquility of an unforgettable walk through its extensive landscaped gardens, where the word “garden” meets it’s true meaning!!!The hotel is built in a traditional architectural style of the island, consisting of low level buildings, with superb views of the Cretan sea.Nana Beach Hotel is perfectly situated directly on the sea on the northern coast of Crete, 25 km from Heraklion international airport, between the lively towns of Chersonissos (in 1.5 km), Stalis (in 1 km) and Malia (in 5 km). Some of the most famous attractions of the island are within a short distance of the hotel. ... more   less 
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Also Known As:
Nana Beach Hersonissos
Hotel Nana Beach
Nana Beach Hotel Crete, Greece

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