Overall our stay was comfortable. It certainly isn't a four star but from previous reviews this was not expected.
Cleaning staff excellent
Restaurant manager very friendly
Receptionists and shop manager helpful
Decent poolside and plentiful sunbeds
Booked main hotel but was put in annexe apartment over the road. We had to pay 40 euros to move into the hotel we had booked! (Look out for 'promo' room on your booking!)
Bar staff could be incredibly sullen and rude most times. They made it seem like you were putting them out that they were getting you a drink!
90% of people that stay here are Russian. Without sounding xenophobic, they really are rude and miserable.
I would not stay here again because the atmosphere just wasn't up to what it should be.
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- Also Known As:
- Heronissos Hotel Hersonissos
- Heronissos Hotel Crete, Greece