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“Never All Inclusive again!”
Review of Golden Beach Hotel

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Golden Beach Hotel
Ranked #60 of 171 Hotels in Hersonissos
England, United Kingdom
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Never All Inclusive again!”
Reviewed 29 August 2014

Hello,
I've just got back from the beautiful island of Crete. The Hotel is bang in the middle of town, which is great if you're looking for close places to eat, shop etc. The hotel is well set out and looks very classy. The staff are good and helpful. The rooms are lovely, however the shower is awful. It's basically a step in, step out, i dropped my shampoo bottle, and couldn't even bend over to get it!! The bathroom is small...the bed is huge! Sea view room is beautiful! The cleaners clean your room every day to a good standard. HOWEVER, the "all inclusive" is disgracful. Unless you want pasta pasta pasta for lunch dinner every day for your whole stay crack on! We got bored after two meals because it was the same over over and over, we ended up having to go out for lunch and dinner every night which cost a fortune. The drinks was weak and tasted like mouth wash. The wifi was on and off and hardly worked, and we also had a power cut while we was there. We asked for a massage, as it was on offer on a leaflet, a strange man picked us up, and took us to a Tai Massage opposite which was wired, as he said it was someones home. We expected a relaxing massage, but it was horrific. We had ladies standing on our backs and legs, I thought I was going to snap. There's lovely restaurants near by, however every person that owns anything trys to drag you in, and it becomes very annoying. I suggest "The White Lion" its a lovely place to eat. All shops around the area are tourists shop with the same things. I suggest going on the glass bottom boat tour, Chrissi island (day out). Star beach is also a 5 min walk down the road, and so much better then the hotels beach. Hotel is good overall, just not with all inclusive!

Room Tip: Sea View rooms!
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
4 Thank Caitlin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FotiniTripaki, Γενικός Διευθυντής at Golden Beach Hotel, responded to this review, 2 September 2014
Dear Guests,
We would like to thank you for your comments and feedback.

Kindest Regards
Tripaki Fotini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (111)
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Budapest, Hungary
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 August 2014

All inclusive alcoholic drinks was undrinkable.

The all inclusive foods doesnt worth it. We spent a lot of money for crisps, vodka etc...

Rooms were not so bad, because we had got Free Wifi, but not every room.

We enjoyed this journey, but we dont want to go back to this hotel.

Room Tip: Near wifi hotspot!
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank AsshleyGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FotiniTripaki, Γενικός Διευθυντής at Golden Beach Hotel, responded to this review, 29 August 2014
Dear Guests,
We would like to apologize for all those reasons for which you did not enjoy your stay at our hotel. Our team is working hard in order to satisfy all of our clients.
I would like to thank you for your feedback concerning your stay at Golden Beach Hotel.
Kindest Regards

Tripaki Fotini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leiria
Level 5 Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 20 August 2014

This hotel is a good choice if you want to stay well located with lots of shops, restaurants and bars close to you.
The beach is very small and there are stones. So, if you just want beach for ypur holidays, the hotel and even that region (Chersonissos) aren't the best choice.
The bus stop is less than 5 minutes walking and a trip to Heraklion cost 3€.
The staff were nice and at the reception you can ask for a táxi, excursions and other informations.
The buffet doesn't have much variety, but overall the quality is good.
The room was ok, but I had some lucky because I heard that the standard rooms for two are very small. Anyway, I think that it happens at other hotels in Crete.
I do not recommend all inclusive. It's better you to choose half board and try the greek taverns and restaurants.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank CrisLeiria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FotiniTripaki, Γενικός Διευθυντής at Golden Beach Hotel, responded to this review, 21 August 2014
Dear Guests,
We would like to thank you for your sweet comments and feedback.
Looking forward to welcome you again at Golden Beach !

Kindest Regards
Tripaki Fotini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Londres
Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 15 August 2014

This hotel is in such a prime location, plenty of shops, bars, cafés and tavernas right nearby to keep you busy! I was quite disappointed with the hotel standard as it is a 4 star and there are certain things I expect from a hotel of that calibre. I would say it is more like a 3 star hotel but with 5 star staff!

Some of the good and bad points about the hotel are listed below so you can decide for yourself if these would make you reconsider booking here. My opinion on bad points may be different to yours! It is all down to personal preference I suppose!

Good:
- Lovely padded beds by the pool although not that many of them, the pool is very quiet really quiet and relaxing
- Nice comfortable bed and clean room (picture attached)
- Beautiful modern reception area
- They left us complimentary fruit and red wine on our first day (not sure if this is because I told them it was our anniversary?)
- The staff were very nice and helpful and worked hard, the hotel manager is pretty much around most of the time and helped us on some questions about the best beaches on the island
- Perfect location, lots of shops and bars and restaurants nearby
- The maids completely clean your room every day and replace the towels. They always say hello and helped us get back into our room when we locked ourselves out!

Places to visit:
- Coffee Island which is directly opposite - half price version of Starbucks with nice staff!
- Palm Beach Club - this place has an amazing kids pool and adults pool with a pool bar and beds are only €3 each for the whole day - only a 5 minute walk away
- Kahlua Bar - Shisha and cocktails on the beach and amazing music with a live Jazz player - only a 5 minute walk away
- Stalida beaches - Only €2 each for beds, you dont pay for umbrellas, €1.60 to get the bus and takes only around 10 mins

Bad:
- The Breakfast is quite poor, the sausages are frankfurt sausages and basically it is impossible to have a full english! The food is very repetitive and there is not a lot of choice
- Dinner is also very repetitive and the choice is poor.
- The pool is small and very deep - really not suitable for kids, I'm 5;6 and couldn't touch the floor in it!
- The shower is RIDICULOUSLY small and it is a waterfall shower, so ladies, prepare to get your hair wet every time you have a shower! Shaving in the shower is impossible as there isn't even space to bend over to shave your legs! (Attached a picture)
- The walls are very thin but because it is pretty much an adult hotel people aren't too noisy anyway and aren't coming in late at night making loads of noise
- There is no toilet by the pool, annoying if you aren't staying on floor 3 where the pool is, you would have to walk down the stairs to your room. There is also no life guard or any member of staff around the pool area
- The lift is small, old, slow and claustrophobic, I avoided it at all costs!!
- There is absolutely no breeze by the pool as the glass walls block any breeze, it can be almost unbearable to sit up there in the sun, this may be one of the reasons the pool area is not busy!
- The beach area is completely packed most of the time and the beds are way too close together! A bit too cosy for me!

Room Tip: Ask for a top floor side sea view room, you have a view of the mountains on your right and the sea o...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Emmacgoldberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FotiniTripaki, Γενικός Διευθυντής at Golden Beach Hotel, responded to this review, 16 August 2014
Dear Guests,
We would like to thank you for your comments and feedback.

Kindest Regards
Tripaki Fotini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
1 review
Reviewed 13 August 2014

Just arrived back this morning. What a great holiday we had. We read some of the other reviews with some trepidation that we'd made the right choice. - Having spend a week there we have no reservations recommending it. The staff were all so friendly especially noting Eva, Tony and Brigitta who worked in the restaurant and seemed to work long hours but always remained happy and extremely helpful.
The restaurant food was also very good, perhaps a limited choice by comparison to some of the other hotels but we always left the restaurant happy after a pleasant eating experience. There are 20 or so seats positioned out on the balcony area with sea view that were extremely good and eating outside was so pleasant as all but breakfast time you would be shaded by the building and out of the direct sun which is nice.
The free Wi-Fi was also pretty good, it even worked in our room which is the only time I can ever remember having Wi-Fi within a hotel room -perhaps it was the position of our room (401) at the end of a corridor and I'm obviously not sure if it works in all rooms.
We booked late and really didn't expect a fantastic room location, but we even managed to get a partial sea view even without asking which was another bonus.
The location is good with immediate access to the main town and very close proximity to the beach.
Lastly, when we booked out at 12 noon and had another 7 hours or so before leaving the hotel and we weren't treated like 'outcasts' but even after our official check out all the staff still couldn't do enough and instead of a last "wasted day" we were able to enjoy it.
Well done Golden beach!

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Nigel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FotiniTripaki, Γενικός Διευθυντής at Golden Beach Hotel, responded to this review, 14 August 2014
Dear Guests,
We would like to thank you for your sweet comments and feedback.
Looking forward to welcome you again at Golden Beach !

Kindest Regards
Tripaki Fotini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
Reviewed 13 August 2014

The hotel, was clean and the view from the restaurant is nice. Unfortunately when we arrived late on Friday evening we were met by a surly member of staff and sent around various bedrooms until we could receive a twin room as requested. You also only get one room key so that you cannot keep the electricity on while you are not in the room.
The food is ok. It's pretty basic but there are lots of restaurants around that are good. The local wine for the all inc guests is revolting. I would say undrinkable.
The pool is very small and pretty deep for the whole length of the pool. Therefore for children or less capable swimmers this is not ideal and also the walls are very high so you cannot hang on. The beds around the pool are all broken and therefore not the most comfortable to lie on and the pool was very very over subscribed. This is probably because to go to the beach and get a bed you have to pay $ euros each. If you go along the road to Kahlua (much nicer place) you pay 5 euros and get much nicer beds and service, and water all day. You also have to pay 2 euros a day for towels for the pool.
Apparently the beds are changed every 2 days - this did not happen for us. You also have to pay to hire the safe.
I think for the money that we paid, we could and have been on much better holidays. I will never return to this hotel.

  • Stayed August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank stephm50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FotiniTripaki, Γενικός Διευθυντής at Golden Beach Hotel, responded to this review, 19 August 2014
Dear Guests,
We would like to apologize for all those reasons for which you did not enjoy your stay at our hotel. Our team is working hard in order to satisfy all of our clients.
I would like to thank you for your feedback concerning your stay at Golden Beach Hotel.
Kindest Regards

Tripaki Fotini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 10 August 2014

I just came back from Hersonissos less than a week ago. We had a wonderful time. The hotel was lovely and clean, the staff were just the loveliest people to meet.

The food was very tasty, the pool area was lovely and I found so much around the hotel to do for the two teenage girls i went with.

I would love to say a big thank you to the lovely Marion, Mary and the ever positive and funny Marios.

Lynda.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank LyndaImo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FotiniTripaki, Γενικός Διευθυντής at Golden Beach Hotel, responded to this review, 11 August 2014
Dear Guests,
We would like to thank you for your sweet comments and feedback.
Looking forward to welcome you again at Golden Beach !

Kindest Regards
Tripaki Fotini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Beach Hotel

Property: Golden Beach Hotel
Address: 191 Eleftheriou Venizelou Street | Limenas Hersonissou, Hersonissos, Crete 700 14, Greece
Region: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#26 On the Beach Hotel in Hersonissos
#42 Romantic Hotel in Hersonissos
#43 Luxury Hotel in Hersonissos
Price Range (Based on Average Rates): £
Hotel Class:4 star — Golden Beach Hotel 4*
Number of rooms: 162
Official Description (provided by the hotel):
Located in the famous holiday resort of Crete, Hersonissos, just few steps from a sandy beach.Golden Beach has recently undergone a change of appearance achieving a beautiful balance of comfort and style, featuring 162 rooms, many of them enjoying blue views.Our outstanding friendly service and carefully crafted design that our guests enjoy are elements that achieve a relaxing stay in Crete. ... more   less 
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Also Known As:
Golden Beach Hersonissos
Golden Beach Creta
Hotel Golden Beach
Golden Beach Hotel Crete, Greece

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