A very clean and comfortable hotel. Food was good staff quite good. BUT we complained when we felt we were being treated as second class guests (Thomas Cook rep dismissive) as we were all inclusive it was clear staff did not approve!! Compare a cocktail before and after 22.30 massive difference in quality and appearance. Snacks for those paying poolside near hotel - if inclusive a trek up a steep hill. I like all inclusive holidays you don't have to carry cash and deserve a first class service as in my view you have paid up front. A comment made at an animation show suggested "all" all inclusive guests drank and ate to excess some may do but everyone should not be tarred with same brush. I agree with an with an earlier comment non British did get a better service. Would I stay there again? No. Arriving at airport we were given wrong time for Thomas Cook meeting and again rep was dismissive not really believing their fault. The indoor heated pool does not get heated till end of October.
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- Also Known As:
- Grand Hotel Holiday Chersonisos
- Grand Resort Holiday
- Grand Hotel Crete
- Grand Hotel Holiday Resort Crete, Greece