Am writing this as sitting here in reception with tears in my eyes. First of all i am a big traveller and spend some time sleeping in hostels travelling round USA but nothing NOTHING compares to my experience to Eri. Our agency Pantour sold us an all inclusive holiday with our family to a four star resort to Aqua Sun Village. To my surprise when we arrived we found out that it is indeed Eri Sun Villge. We arrived at midnight exhausted and greeted by rude equally exhausted staff who literraly threw the keys at us and seperated our 4 member family apart..one hLf lives up the steepest hill and loads of stairs and we live above reception. We were dying of thirst but everything was shut and were told to wait till the morning. The room were were given was. Shock !! Again i slept in hostels so not fussy... the room had no space to move in ... Massive greasy stains on beds filled with spiders And the shower consisted of two wooden planks about ankle lenght and no shower curtain broken toilet seat and the door couldnt shut ( avoid room 1052 at all costs we were told to dispose used toilet paper in the bin instead of the toilet.... Excuse me??? i went to the receptionist and exmplained what i was given who then called his russian friend and both started shouting at me saying ' you czech people always complain' erm.... I am english... Not the point but finally i was given a room an hour later after not givin up. The breakfast..dirty cutlery and oily plates the staff Unable to tell me what meat the food consisted of. Swimming pool was filled with salty water and parents with young kids... No life guards Re around the slides are constantly broken... The pool and tenis costs two euros per game no entertainment...i spoke to my rel bless her i was fuming i had to shorten this holiday after 3 days am too upset that i was sold a product that doesnt exist... The steep hill is a nightmare specially in this 33 degree heat. We were told that there is a shuttle bus that goes to town every 15 mins and truth is it goes up and down 3 times a day... The shuttle bus fits 9 people and hRdly ever works its a joke. Oh and i Drink alot of still water..... None Availa le!!!!! Hotel only offers sickly sweet drinks and soda water!!! Am flyi g bome tomorrow aftet speaking to the manager of the company... I was on the phone half an hour but got a compensation and immidiete flight back.... I feel so bad as there are many people here who feel trapped but are afraid to talk as the staff here are so unaproacheable... Save ur money add a bit more and please go somwere else.. It is evident that the economic crisis has hit tjis country real bad ... Real shame
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- Also Known As:
- Eri Sun Village Water Park Hotel Chersonisos
- Eri Sun Village Water Park Crete, Greece