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“Very relaxing and beautiful surroundings”

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Aldemar Knossos Royal
Ranked #14 of 171 Hotels in Hersonissos
Certificate of Excellence
1 review
“Very relaxing and beautiful surroundings”
Reviewed 8 July 2014

We stayed for 2 x weeks and the hotel is very clean, staff friendly and helpful. The food was excellent and we loved the Animation Team.
We would recommend this resort. If you want a lot more bars it's 7 Euros to Hersonosis in a taxi - brilliant and we will defo be back :)

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buckhamwitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 14 July 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Coventry, England, United Kingdom
Level 6 Contributor
136 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 8 July 2014

Very good resort hotel. Nice room and pools. Web site did not do it justice. Beach was too shingly to be called sand. As an independent traveller I had to get a taxi from the airport (35 euros). Hotel was one of three aldemar resorts all next to each other, and all fairly similar. Although I did walk into the nearby village, it was a struggle in the heat. Food plentiful in the main restaurant, but not exceptional.although the wifi was free, it was limited.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Andree W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 14 July 2014
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments for your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction while at the same time your comments and marks are being taken seriously under consideration, promoting the amelioration of our services.

Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,

Michael Gasparis
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stoke-on-trent, staffordshire
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 July 2014

We have just returned from holidaying at the Knossos Royal Village. We have been visiting now for many years and as always the holiday has been superb. The hotel is well situated in lovely grounds right on the sea front. The facilities are first class but for us special praise goes to the wonderful staff who certainly make the holiday a special treat. Mr Gasparis, the General Manager, is omnipresent and he presides over a very well run hotel. Nothing is too much trouble and the staff are very attentive from Rula in the beach bar to Paola, Remi and the others at the main bar. Mr Michalis the Maître. D in the restaurant keeps things flowing well and Maria and Theo in the restaurant certainly looked after us very well. Manolis in the villa restaurant was attentive as ever. When we return we feel we are coming back to see friends and already we are planning our return next year.
It is easy to sit on your laurels, the hotel consistently gets good reviews and over the years we have seen some changes which have further enhanced what is already an excellent hotel. We have particularly enjoyed the food this year.
Thank you Mr Gasparis and your lovely staff, we will see you next year!!!

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank susieq99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 14 July 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wallasey, England, United Kingdom
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 July 2014

My wife and I have just spent 11 days at this holiday 'estate' and cannot recommend it too highly. The only slight niggle is that it is on the side of a hill, and in parts has fairly steep paths to negotiate, which anyone with mobility problems might find difficult.The standard of our bungalow was excellent with a medium size salt water pool within literally yards of our door.We were within 50 yards of the beach, which to be honest was a little disappointing because it was very coarse almost gravel, however there were walkways which minimised the problem. The standard and variety of the food was truly exceptional. We did though feel that it was a 'bind' to have to walk up to the main restaurant for breakfast and dinner when there are other places that could have been used for the convenience of guests.The staff were friendly and helpful and really went out of their way to rectify a small problem we encountered. A really relaxing holiday.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stringer2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 14 July 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 5 Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 7 July 2014

I stayed at the Knossos Royal to attend a conference. By chance I got upgraded to one of the incredibly de luxe villas at the far end of the site. I don't think I've ever been in a bigger or grander hotel room! Among other "extras" it came with a spa bath and a balcony overlooking the beach and private pool.

As would be expected from a 5 star hotel, the food was excellent and plentiful. Breakfast was particularly impressive - it took me 3 days before I had managed to sample the vast range of food on offer. However even if you had paid for half-board you got charged for any drinks which seemed unnecessarily stingy. This overcharging also extended to things like the on-site cafe (over €3 for a single espresso) and the bar (€6 for a beer). The staff were also reluctant to ever recommend anything off-site, preferring to keep guests trapped within the resort boundaries.

As a conference venue this hotel left quite a bit to be desired. WiFi was capped at 50Mb and then cost a staggering amount to increase the cap (so much that it was cheaper for me to use my 3G roaming). Also, throughout the conference little pieces of powdery foam kept falling out of the air conditioning in a rather worrying fashion. However the biscuits and Cretan snacks with the coffee breaks were delicious and plentiful and they offered really nice fresh juice as well as coffee.

Room Tip: Get a villa or at least a sea-side room!
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank essex-hiker-biker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 6 July 2014

just returned from the aldemar Knossos royal we stayed in a v.i.p sea view beach bungalow all inclusive which was wonderful the location and the views where beautiful ,the staff there where very friendly and could not do another for us , with special praise to rula and George at the beach bar and theo in the main restaurant who always went the extra mile to ensure a wonderful dinner service .but for us, we have been on many all inclusive holidays but never befor have had such wonderful food as at the Knossos royal the chef and his team are very talented .a wonderful 10 days spent at the aldemar Knossos royal

Room Tip: v.i.p sea view beach bungalow
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 14 July 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshunt, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 July 2014

We have just "unfortunately" returned this morning from Knossos Royal.
We were "all inclusive" and only stayed for 7 nights but would have loved to stay longer, which is very unusual as I am always a ready to come homel The venue is amazing from the moment you walk through the doors at whatever time of day. We arrived at 1.30 am but the view from the reception area was lovely and the trip to our room in the golf cart was the start of a wonderful week. In daylight things went from good to great. Every where you went attention to detail in the rooms, grounds, pool areas, beach areas, restaurants and bars was 2nd to none. Staff were at all times courteous and went out of their way to help if at any time you needed anything. All the restaurants had excellent food and beverages at all times and plenty of choice. We never had to queue for tables at any mealtimes and cleanliness was high on their list of priorities. The Animation team had so much energy they made you feel welcome and the shows each evening were most entertaining. Thankyou to all at Knossos Royal for a memorable week.

Room Tip: We had sea view in 1854 which was central and quiet. If we went again would consider a room with sha...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 14 July 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aldemar Knossos Royal

Property: Aldemar Knossos Royal
Address: Limenas Hersonissou, Hersonissos, Crete 700 14, Greece
Phone Number:
Region: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Business Hotel in Hersonissos
#8 Spa Hotel in Hersonissos
#8 Family Hotel in Hersonissos
#10 Luxury Hotel in Hersonissos
#12 Romantic Hotel in Hersonissos
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Aldemar Knossos Royal 5*
Number of rooms: 346
Official Description (provided by the hotel):
The mythical realm of King Minos, blessed by the gods of the sun and the sea, is today as proud as a fortress and as welcoming as an embrace. It is also home to a sumptuous palace that makes an ideal destination for any family holiday. At the Knossos Royal Village, time moves at a different pace: in elegant and comfortable rooms with incomparable views, in the azure sea and crystal-clear pools, at superb sports facilities and matchless restaurants, the pleasure and relaxation never end. ... more   less 
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Also Known As:
Aldemar Knossos Royal Village Hotel Chersonisos
Aldemar Knossos Royal Village Hersonissos
Knossos Royal Village
Aldemar Knossos Royal Crete, Greece

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