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“Another Fantastic Holiday at Knossos Royal”

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Aldemar Knossos Royal
Ranked #9 of 174 Hotels in Hersonissos
Certificate of Excellence
Chelmsford, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Another Fantastic Holiday at Knossos Royal”
5 of 5 bubbles Reviewed 14 July 2014

Just returned today from our 14th year at the Knossos Royal Village and what a holiday we have had. It was great to meet all the staff again they are always so please to see us and are so friendly and helpful and you want for nothing. A special mention for George Michalakis and Maria in the main restaurant as well as Rula and George in the Manitari Bar who looked after us so well. This hotel has everything for a relaxing holiday, lazing in the sun around the pool, great selection of food and drink, clean rooms, lovely tidy gardens and a very friendly atmosphere all round, we made a lot of new friends this year amongst the staff and guests. Can't wait to return again next year!

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Linda1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 17 July 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,888 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (406)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
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English first
Cheltenham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 July 2014

A great holiday. Comfortable, clean and spacious resort.
Wonderfully friendly staff. Theo in the restaurant was a star as was Vangeli in the dive centre.
A note of caution regarding the swimming pools - the chemicals will stain swimming costumes somewhat, and if you have sensitive skin, may irritate - so shower regularly and lather the suncream and aftersun on ++!
Easy bus access to Chersonnisus and Heraklion.
Jeep Safari a must!

Room Tip: Rooms near the 2 'private' pools close to the sea are the best (if you can't afford a vi...
See more room tips
  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank richardhayman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 17 July 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tel aviv
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

We just came back from staying 5 lovely days at the Knossos Royal.

We were on a AI basis and must say that the food is very good, fresh and anyone can find something he likes. The food at the Fontana Amorosa is just great and we had a very good time there.

Rooms were good as well, not "fancy" but big and clean. the place is built from 2 floors buildings surrounded by trails and grass which makes a feeling kind of a village,

There are 2 main pools (that are with Salty waters) with one water slide and one kids pool.
There are few private pools as well.

We were with our little girl and she had a great time especially at the mini club (managed by lovely Dimitra) and at the pools. she even enjoyed watching the evening shows made by the local entertainment group that were fun as well.

All staff is great, willing to help and try as much as they can to make your stay enjoyable.

The place is located around 30 min from the Airport.

  • Stayed July 2014, travelled with family
    • Rooms
    • Service
Helpful?
3 Thank NEO810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 14 July 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 10 July 2014

We are a late-twenties couple, both working 9-5 jobs so were looking for a relaxing break for 10 nights. We paid £850pp for our holiday in late June.

I have tried to be as fair and un-biased as I can in this review. It’s fair to say, by the time we left, we felt differently about this hotel than when we arrived. The warm staff and amazing food helped to win us over, but I don’t think they should have had to. First impressions count and are hard to shake. This hotel made a poor first impression on us. What am I referring to? Well, most hotels I visit are all based around people paying similar amounts, maybe a few in select rooms that might be VIP but Blocks 7/8 literally run riot within this hotel. This may sound dramatic but it’s all to do with the location. Imagine the hotel grounds as a rectangle. You walk through the reception at the top of the rectangle, and situated there is your main restaurant, bar, snack bar and two main pools. Then, standard rooms in the middle and at the bottom, the beach. But VIP blocks 7/8 and the villas aren’t in a corner somewhere tucked away, they literally take up the whole bottom section infront of the beach. So, each time you walk to the beach, you have to walk past a row of blatantly better apartments, accompanied by their own private pools you’re not allowed to use (even though the other pools are over-crowded and private ones have lots of free sun-loungers), partitioned by lovely signs saving ‘Private, for exclusive use of Blocks 7 or 8’…oh, and they have better sun-loungers too…all before you get to the beach. It is literally a constant reminder that you are in second-class. And the thing is, I don’t like feeling like a second class citizen whilst I’m on my holiday. I want to feel taken care of, special and looked after. Instead, I felt annoyed every time (and you’ll walk past numerous times) I went by them. I’m sure this hotel is excellent if you’re in blocks 7/8 or one of the villas. But then honestly, in my opinion, the hotel isn’t a £1k+ per week standard of hotel. It is however, very much worth what we paid (£850 for 10 nights), if you can somehow wangle a block 7/8 room for free, then lord it on high above the commoners for a week or so and have some fun.

In short, we paid money and went on holiday…and felt like second class citizens. Worth mentioning is that I raised this feedback with my TUI rep, but because the hotel works with so many tour-operators, the company literally has no say in anything at the hotel. Most hotels we have been to are run by one or two main international tour operators, giving them some sway or weight. This had 40 odd. So, you have no voice, effectively. It took us two days to feel settled into our holiday and our attitude, instead of being “what an amazing hotel and time we’ll have” was one of “let’s just make the most of it.” We found ourselves saying that a lot the first few days. Make the facilities available to all. The premium should come with the sea-view, not the facilities. And can we all have nice sun-loungers please.

However, as I said in my opening, the hotel grew on us. The food is absolutely excellent and the best I’ve had on any holiday I’ve been on. Drink service is slow but they take a lot of care in making the drinks and it wasn’t for lack of staff. Water is bottled and free, which is nice. Rooms were clean and well maintained. The hotel is very multi-cultured. Initially being concerned it would be full of stereotypical Germans and Russians getting up early to nab the best sun spots, we were nicely surprised by this not happening. At the hotel we heard a mixture of British, Russian, Italian, German, Latvian, Ukrainian, French and South African. All were lovely and very well mannered. It is hard to say whether it is better for couples or families. I think, both. We saw numerous children, which were annoying to a couple travelling, but they have their own restaurant, play area, paddling pool, etc.

The staff were always pleasant, friendly and good fun. The animation put on a good show, the ones we saw. The fire show was exceptionally good. But the main round of applause goes to the chefs, who’s food was always excellent, varied and tasty. My partner is also Gluten-Free and normally has to be concerned about this, but had a great time with the food.


Top Tips
- If you don’t want full fat/sugar drinks, ask for diet pepsi. It’s free on A/I and is from the bottle. Also, don’t be afraid to ask for this in the main restaurant, as it’s not readily available, but I think most people simply don’t ask.
- Remember, Aldemar is the hotel chain, Knossos Royal is this particular hotel.
- Upon arrival, unlike our many other hotels, we weren’t offered drinks or food on arrival, or even told they were still serving. We found them ourselves, but it is still available til late.
- The beach is made of very small stones, not sand, and so can be harsh under-foot. Also, there are large, flat rocks for most of the sea front, so I’d advise water-shoes.
- The beach at the hotel isn’t great. But just outside of the hotel (literally), are two or three fantastic little coves with great, idyllic beaches.
- If you bag a decent sun-lounger on the top deck, you limit the number of people around you, and can have a really relaxing day of sun-bathing. The other sun-loungers can feel a little cramped.


We didn’t feel the hotel got this one quite right. We paid £850pp for 10 nights and got upgraded from a Garden View to Sea View, which was nice. We were told that upgrading to the Sea Front rooms in Blocks 7/8 were an additional 50Euros per night, 500Euros extra for us. Therein lies the quandary. The hotel was, we felt, worth what we paid for it at £850pp. But we’d have expected much more if we’d paid £1,350 and upgraded, which the hotel simply wouldn’t have delivered. However, not upgrading really makes you feel second-class. Which isn’t a nice feeling on holiday.

We made the most of it, as anyone does when they’re on holiday. And, on reflection, we had a good time on holiday. Good, not great.

Room Tip: Blocks 7 / 8 have the best view and exclusive access to certain facilities. However, it is an extra...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
7 Thank chapstock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Humenne, Slovakia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

We visited this hotel last year in july. Resort was very nice, nice garden and sea view from restaurant. There where some pluses and minuses:´
Pluses: very good level of both ala karte restauraunts - Fontana was top, nice cooking show, friendly staff when we asked to change the room for room with half-private pool they managed this in one day , nice room with this pool, there was no problem with sun bets like by normal pool (no free place), garden very nice, , nice greek evening in the bar

Minuses: local staff in miniclub not very friendly, children pool not in function for 10 days (all our holiday), very bad hamamm in the royal palace - really bad, was very expensive so I expected the real good precedure but it was disappointment, no good information in hotel about this, the normal pool was very dirty, nobody was cleaning "something" in the poolwater for 5 days - bad, so we were happy to have own pool, was much better,in the terase were to many ants but always when we asked to make something with that, staff was helping. Food very repeated, by dinner problem with desert later on, the drinks were not good, no fresh juices, just sweet water...Problem to get good coffee during the day.

Recommondation from my side: book the room with half private pool, there are 10 rooms which are sharing the pool, so you can feel very comfortable and you have very nice sea view . I would not returt but advise for you - really book better rooms, it costs this money (around 25O eur for 7 days more). Possibillity in this room type to book the breakfast as room service for 2 EUR, was great !!! We also booked "the suite" on the beach for 40 eur, was nice just the servise with drinks could be much better. The sea entry was not very good, was problem to go there - to windy and to high waves, during all our holiday ! Not very good for small children, but 5 minutes from the hotel (behind the Fontana restaurant) is very good place - sea bay, not windy and veeeery clear water, really nice for swimming - without sunbeds.Trip to Chrissi was nice, but maybe better to order the rent car and go, with the bus it was just to long way due all the breaks to pick up people. For me was this hotel nice, but not 5 stars - more 4 star hotel.

Room Tip: Are better rooms with shared pool (half private) and sea view - very good option.
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  • Stayed August 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Alka840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 14 July 2014
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments for your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction while at the same time your comments and marks are being taken seriously under consideration, promoting the amelioration of our services.

Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,

Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bat Yam, Israel
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

All was just perfect very nice staff especially Anna from the front desk very helpful person
and also all others employees from the maid to the bell boy.
very good and various food and all kept in a remarkable clean place
I was with my 2 sisters a wool week we get a beautiful family room
Definitely it will be the hotel to come again and again

  • Stayed July 2014, travelled solo
    • Value
    • Rooms
    • Service
Helpful?
2 Thank josiane p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 14 July 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 8 July 2014

We stayed for 2 x weeks and the hotel is very clean, staff friendly and helpful. The food was excellent and we loved the Animation Team.
We would recommend this resort. If you want a lot more bars it's 7 Euros to Hersonosis in a taxi - brilliant and we will defo be back :)

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buckhamwitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 14 July 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aldemar Knossos Royal

Property: Aldemar Knossos Royal
Address: Limenas Hersonissou, Hersonissos, Crete 700 14, Greece
Phone Number:
Region: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Business Hotel in Hersonissos
#4 Luxury Hotel in Hersonissos
#4 Spa Hotel in Hersonissos
#8 Family Hotel in Hersonissos
#12 Romantic Hotel in Hersonissos
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Aldemar Knossos Royal 5*
Number of rooms: 346
Official Description (provided by the hotel):
The mythical realm of King Minos, blessed by the gods of the sun and the sea, is today as proud as a fortress and as welcoming as an embrace. It is also home to a sumptuous palace that makes an ideal destination for any family holiday. At the Knossos Royal Village, time moves at a different pace: in elegant and comfortable rooms with incomparable views, in the azure sea and crystal-clear pools, at superb sports facilities and matchless restaurants, the pleasure and relaxation never end. ... more   less 
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Also Known As:
Aldemar Knossos Royal Village Hotel Chersonisos
Aldemar Knossos Royal Village Hersonissos
Knossos Royal Village
Aldemar Knossos Royal Crete, Greece

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