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“creta is paradise!”

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Aldemar Knossos Royal
Ranked #15 of 171 Hotels in Hersonissos
Certificate of Excellence
Brindisi, Italy
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“creta is paradise!”
Reviewed 3 August 2014

i would like to thanks all the management and staff of aldemar knossos for the extremely professional and carefull attention they had on me as on all the other guests! being in knossos for only 10 days regenerated my soul and fullfilled me of positive energy!!! thank you very much for the great service and the love you TRANSMIT!!! thanks to the maintenance, housekeeping, restaurants, fantastic barteneders and great animators...ALDEMAAAAAAR

Helpful?
Thank rosigno e
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 5 August 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2,213 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (456)
Date | Rating
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Weybridge, United Kingdom
Level 6 Contributor
188 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 3 August 2014

We have just returned from this wonderful hotel, thank you to all the staff who looked after us, Maria and Georgiou were amazing, the VIP Rooms were lovely with the private pool the rooms were always cleaned to a high standard, the food was excellent. It was worth paying the extra for the VIP for a quieter location in terms of music and activities of which we would have done many years ago when our children were smaller. We were made welcome from the time we arrived to the time we left we will return in the not to distant future. The only down side was people coming off the beach who were not part of the package using the facilities and leaving the mess for others to clear up and also the constant smoking and spitting of the Russian Contingency who were part of the package. It was they only downside in the restaurants also on the outside trying to eat your meal with a lung full of someone else's secondhand smoke,

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mary r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 5 August 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 August 2014

We stayed at this hotel in July and had an amazing holiday. The hotel is immaculate and the food was absolutely delicious, with an amazing choice. We stayed all inclusive and felt we had excellent value for money. Our room was spacious with plenty of cupboard and wardrobe space and 2 balconies with views of the sea. The maid service each morning meant clean sheets and towels every day. Our 2 children aged 9 and 11 had so much fun in the pools,and our 11 year old passed his Padi scuba diving with Evangelas down at the beach! We also took out a Katermaran and visited the local waterpark. The staff were all helpful and the entertainment team were excellent. We would certainly recommend this hotel to anybody and are probably going to book for next year.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank Jaynusmax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 5 August 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, United Kingdom
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 July 2014

Have just returned from a week at this hotel which is excellent. We were on a bed and breakfast basis and found several nice restaurants to eat at night although we used the main restaurant on our first night. The charge for this was 30 euros each which was a bit expensive although there was a large choice of food. Breakfasts were very good with again a large choice but I was amazed how many of the guests wasted so much food by being greedy. The downside to the holiday was the return flight. We were picked up at the hotel at 18.20 and our flight was delayed so did not depart until 23.25. Heraklion airport is so busy and chaotic. Too many flights for the staff to deal with efficiently. All in all a good holiday and I would recommend the Aldemar Knossos Hotel to my friends.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank E1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 5 August 2014
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments from your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction as well as the motivation to come up with new creative ideas.
Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 July 2014

This hotel has all that you want and need. From the moment we arrived to the moment we left, we were looked after by the staff. Anna and George immediately made us feel welcomed and ensured that our stay at the hotel was pleasant. We chose to go all inclusive and we are so glad that we did as the food we always looked forward to food options. I must applaud chef Petrol for his kindness and his jolly character. As we had vegetarians amongst us, he made fresh vegetarian dishes jaldi jaldi (quick quick) to ensure there were enough options for us. We still crave his dishes! Also Fanni the waitress always kept us smiling during meal times; all the staff are ever so polite. The animation team: wow. Incredibly talented and we looked forward to their productions every night! As a whole the hotel is beautiful, the food is tasty, the entertainment is great and the staff are lovely. What more do you want? The perfect package. We'll be seeing you again soon and thank you for everything!!

Room Tip: Royal villas are lovely
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  • Stayed June 2014, travelled with family
    • Rooms
    • Service
Helpful?
2 Thank Sangeeta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 5 August 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 July 2014 via mobile

This was our second visit to the hotel and I have to say it was even better than the first visit. Everything is spot on, staff food
Entertainment and location.All the staff are welcoming and ask how you are special mention to roulla and young waiter at the beach bar.Nothing is too much trouble.
The entertainment and animation team work very hard and we enjoyed the shows.
Food well what can I say Fab fab fab the chefs will dazzle your tastebuds. There is a choice of dining venues so huge choice.
The rooms are lovely.We have stayed in a
Junior villa with shared pool and more recently a vip seafront bungalow with shared pool which we prefer.there are tea/coffee making facs in these rooms.Also our mini fridge was replenished with soft drinks and water.I could go on but would
Recommend this hotel 100%
We are returning next year.

Stayed May 2014, travelled with family
Helpful?
4 Thank wlilley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 5 August 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Yorkshire
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2014

We had a great time at this hotel! I always look on TA before booking a holiday and took into account some of the poor reviews and we were happy that we didn't encounter any of the problems other people had. I usually have a least a few complaints when on holiday but I can honestly say that I didn't have one this year!

HOTEL
The hotel was lovely, very spacious and, although the rooms weren't luxurious, they were quite spacious with a nice outside seating area and garden. That bathroom was fine and everything worked properly. Free Wi-Fi is available for one item of IT equipment, but is capped and then you have to pay for additional access. The pool area does become very busy with lots of towels over sunbeds by 7am so it was sometimes a struggle to find a space but we always managed. It would be better if the hotel management stopped people saving beds like this as, sometimes, people would lay towels out but never actually use the bed at any time during the day!

Check out time is 12 noon on the day of departure and, as we weren't leaving until 6:30pm, we paid to keep our room at an additional cost of 50 euros which is quite expensive as we only had it until 5pm but it was worth it not to waste our last day.
FOOD
We were booked on B&B basis but we did also eat in the restaurant on a couple of evenings. Breakfast was served until 10am which was great for me as I'm not an early riser. There is lots of choice and I couldn't think if anything lacking. Once Georges knew that I required a gluten-free diet, he went out of his way to ensure that I had everything I needed, including GF bread/biscuits, and took me around the restaurant pointing out which items were suitable. If you eat in the restaurant on a B&B basis, the cost is 30 euros per person. The staff were always polite and smiling and of particular note were Theo and Monica who were extra nice.
ENTERTAINMENT
For us, the Animation Team, were what made this holiday. The hotel is located quite a distance away from Hersonnisos (more on this later), so it's great that they deliver a full entertainment package. The AT worked tirelessly to deliver a new show every evening and then a range of sporting activities throughout every day. We participated in football, volley ball, darts, boules, aqua aerobics, splash dance, water fusion and there were loads of other things that we didn't get around to! Martin, Amelia, Erika, Alyssa, Davide, Luca and Gianmarco were wonderful and it was very interesting to chat to them about their lives in their own countries.
LOCATION
Heronnisos is around a 40 minute walk away but it's quite pleasant if you go by the coastal path and, whatever time we came home, it always felt safe. If you don't feel like walking you can either get a bus down which leaves the hotel reception at various times during the day/evening and a taxi back never cost more than 7 euros. Hersonnisos is a typical Greek tourist town with loads of bars and restaurants/souvenir shops. Our favourite restaurant was Votsalos which is up a little side street - it's definitely worth visiting, the food is amazing and the staff are really friendly (particularly Viktoria).

There are a few snack bars/restaurants not too far from the hotel but (turn right out of the hotel) a couple of them are up quite a steep hill which is hard going in the heat.
TRIPS
We visited Heraklion by bus, which you can get outside the hotel reception, only 3.5 euros one way. The bus station is a bit chaotic when you're coming back and you need to buy your ticket in the station. Note that not everyone queues like us Brits and there is a lot of pushing and shoving to get on the bus!

We went on one of the rep organised trips to Spinalonga which was great as you go there, then to a small island where you can jump off the boat into the sea and then visit Aghios Nickolias on the way back (we loved it there and are thinking about going next year). Bear in mind that you can do this whole trip by going to Hersonnisos and booking direct and it's a lot cheaper and they still pick up at the hotel.

All in all, we had a great holiday with no complaints!

Room Tip: We definitely preferred ground floor room as we had access to the garden but it does mean that you c...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank R00kster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 5 August 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aldemar Knossos Royal

Property: Aldemar Knossos Royal
Address: Limenas Hersonissou, Hersonissos, Crete 700 14, Greece
Phone Number:
Region: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Business Hotel in Hersonissos
#8 Family Hotel in Hersonissos
#9 Spa Hotel in Hersonissos
#11 Luxury Hotel in Hersonissos
#12 Romantic Hotel in Hersonissos
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Aldemar Knossos Royal 5*
Number of rooms: 346
Official Description (provided by the hotel):
The mythical realm of King Minos, blessed by the gods of the sun and the sea, is today as proud as a fortress and as welcoming as an embrace. It is also home to a sumptuous palace that makes an ideal destination for any family holiday. At the Knossos Royal Village, time moves at a different pace: in elegant and comfortable rooms with incomparable views, in the azure sea and crystal-clear pools, at superb sports facilities and matchless restaurants, the pleasure and relaxation never end. ... more   less 
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Also Known As:
Aldemar Knossos Royal Village Hotel Chersonisos
Aldemar Knossos Royal Village Hersonissos
Knossos Royal Village
Aldemar Knossos Royal Crete, Greece

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