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“Not 5 star ”

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Aldemar Knossos Royal
Ranked #15 of 171 Hotels in Hersonissos
Certificate of Excellence
plymouth
Level 3 Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Not 5 star ”
Reviewed 8 August 2014 via mobile

arrival

We arrived to the under stated reception not like any other 5 star we have ever arrived at -grand it IS NOT !!
The staff barely noticed we had just arrived off the coach.
But apologized as soon as they realized.

The room

Room was ok but small and basic without a kettle or mini bar we are in room 1103- we had two single beds pushed together - not really a double - on an all inclusive basis. No shower hook - have to hold shower over our heads to wash.
No robes - but slippers were there.
Food is good but all in all the dining experience is lacking any class at all.
Beach restaurant-

Beach restaurant was serving warm wine yesterday, offered us some ice to cool it but we felt like second class citizens - people that were on the next table to us we not all inclusive so as they had to pay,they were treated really well - cold beer plus cold wine all poured at table , staff very attentive to them also we had to eat off the buffet and people that are not all inclusive receive a menu ! Really not fair as we were dining here as an a la carte guest using one of our 3 weekly vouchers - if we are a la carte - aldermar you should treat us as such !

Pool bar

The pool bar shuts at 17:30 no good at the end of the day when it would be good to chill with a cold drink. The staff here are not the happiest pair of girls.
The pool around this area is cloudy and salt water - our 11 month old daughter made a few choice faces when realizing this.
The pool is green with Algae around the edges and could really benefit from cleaning each day or week - we never saw any cleaning the whole week of any pool area.

The main pool

This pool is a good size and appears cleaner than the other smaller pool just mentioned - it is very deep so great for diving in etc it also has a small shallow area of 1 metre deep - again this pool has same algae - I said to Sonya that I felt like cleaning it as it would not be that time consuming to do.
Sun beds all round this hotel are the cheap plastic non padded unless you have a villa - I guess that must be 6 star ? Some are whicker these are more available around pool bar area.
Again aldermar Not 5 star!

Main restaurant

Seating is by way of plastic chairs and tables some rock around!!
The food is really good , very clean and loads of choice - self service but is good.
Hard to get a front seat with sea view and lovely breeze, but great if you time it right.

Location

Twenty minute transfer from airport.
Ten minutes from main town where there are plenty of shops bars and restaraunt to choose from.
10 euros by taxi each way.

Evening entertainment etc.

The animation team put a show on each night in the amphitheater - we went last night and unfortunately went too late and had no seat - show was presented with loads of build up but each act was like a blink of an eye just so quick - that in between one act and another where it got frustrating trying to keep our daughter entertained.
We left after half an hour due to gaps in delivery plus no seating.

The only bar area in this hotel in the evening is soooo slow at serving - if you are lucky enough to find a seat and table ! We sat at one last night and were served at our table by the waiter - we could not get served our selves as we were told drinks would be brought over !!! we gave up and bought our own drinks from the shop and went back to our room early as service was so bad our waiter said he had so many tables to do and did apologies but over 30 minutes to get a drink is not good enough.

No wow factor in this hotel and we never felt valued at all - will never want to stay here again.



Stayed August 2014
Helpful?
7 Thank johnandson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
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Traveller tips help you choose the right room.   Room tips (455)
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Leeds, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 August 2014

We decided to stay in the VIP seafront bungalows with the private pool as we did not want the usual sunbed wars associated with the main pool and this turned out to be an excellent decision. We had the top floor bungalow room 755 and the views out to see were amazing. The ground floor bungalow doors opened directly on to the private pool area but we preferred the view from the top floor. There was no crowding in the pool area and always plenty of spare sun loungers in shaded or full sun areas.

The hotel is rated 5 star which I think is a little too ambitious. There are small things which just dropped it down a little such as free WiFi only up to 50 meg per day. I am sure they could have included unlimited access in a VIP package as our daughter quickly used the 50 meg allowance.

Food: The food for all inclusive I thought was excellent. It was well cooked and there was always something that we really enjoyed (puddings were disappointing and unimaginative compared to other all inclusive hotels). Petro's shark dish with exotic sauce was amazing and he was a very enthusiastic and entertaining chef. We also ate at the Fontana Amorosa fine dining restaurant as part of the VIP package and I must say I had the best steak I have had in a long time. The whole evening was wonderful and I can highly recommend this restaurant. We also had a free evening at the Greek Taverna and again the food was excellent.

Staff: There were a number of memorable staff we met this time. The beach bar was run by George and Rula and they were both fantastic. They always greeted us warmly and George makes some fantastic cocktails that taste amazing, but are extremely potent.

George, the manager in the main restaurant, was always attentive and polite and always checked you had everything to your satisfaction

The main bar area was fantastic with stunning views of the sunset and pool and here we met Paola, one of the best waitress/bar managers ever. She was absolutely brilliant and her work ethic was fantastic. On many occasions she appeared to be serving the entire main bar on her own but we were always served very quickly. She has a fantastic personality and made our stay a real pleasure.

Animation team were excellent and every show is "the best show ever" or "this is my favourite show" and they are all extremely enthusiastic, hard working and the shows are actually very good.


Improvements: Free unlimited WiFi for VIP package. Also I think they should open the beach bar and restaurant on an evening which would give additional opportunities to eat away from the main buffet area and have drinks by the sea. This would also have been handy for the bungalow people, as we would have taken drinks on to our balcony and maximised the beautiful evenings.
Dress code: They have a dress code for dinner, which is clearly stated on the entrance to the restaurant, but unfortunately and like many other similar hotels, it is ignored and flip flops and shorts were prominent. If the hotel emphasised the dinner dress code as you were checking in and then turned people away if they ignored it I am sure people would soon get the message. A large number of guests did make the effort every night and I think this ads to the quality of the holiday but this is my personal opinion.

After everything considered this was an amazing, relaxing holiday and I would not hesitate in coming back here again.

Paul, Elaine and Julia 22nd July to August 5th 2014

Room Tip: VIP Seafront bungalows with private pool are worth the extra money. Stunning panoramic views of the...
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Paul_Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 12 August 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penrith, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2014

Had a lovely holiday in July. There were 7 of us and we arrived really late at night and were given a lovely meal. The staff were so very friendly and helpful. My sister has gluten free diet and we notified Giorgos, the restaurant manager who arranged for my sister to have specially cooked food of her choice every day . Nothing was too much trouble. The food was excellent, rooms very clean. Hired a car for 3 days but only used in 2 as the young ones wanted to stay on the beach. Beach although small stones was well laid out plenty of beds and umbrellas. Didn't spend much time around the pool and it was difficult to find enough sunbeds. Over all lovely place. Would definitely go back.

Room Tip: Once inside your room couldn't hear anything outside
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank WAKEJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 12 August 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 August 2014

We had a fabulous stay at this hotel in July.Everything from the service to the food was just right and the animation team were...brilliant.There was so much variety in the food-every night George(apple juice)-George will know what I mean!) gave us a very warm and friendly welcome.
The hotel was very well designed-we loved the 'greek courtyard' lay out and our room which had all the basics was in a lovely position with a garden and sea view!.We also loved the Kafenion-coffee bar where you could find genuine peace with a glorious view over the bay.The hotel was kept very clean and there was plenty to do but without any pressure and the service from reception to the porters was brilliant-if you want a lift up to the hotel-just hail a cab.
We spent most of our time in the hotel(we went AI) thought we did venture into Hersonnisos by taxi(7 euros).and went on a few trips organised by our rep.-Spinalonga is not to be missed.
But I save the best till last-the Animation team.
Our teenage daughter loved to mix with them and they certainly gave a 5 star performance during the day with all the activities, and particularly in the evenings at the amphitheatre and on the beach-very well done to you all-David,Vicki,Roberta,Marina,Jenya,,Natasha,Martin,Gino-Marco and all the others whose names I forget.
This was a brilliant holiday-the only downside as other reviews have said was Heraklion airport..
We will be back to the fabulous Knossos Royal

Room Tip: We looked at the sea view(VIP rooms) and they looked fabulous, though our ground floor garden view r...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Lincolnites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 12 August 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2014

French novelist Anatole France said: “Sometimes even one day in other place may give us more than ten years at home”. Be sure that in Aldemar Knossos Royal you will be more happy than at home even if to sum best days spent at home for half of your life. In this hotel everything made with LOVE. You feel it with the first step at the Hotel. This hotel gives you everything you can wish - amazing food, comfortable rooms, high service, clean water on the sea, sandy beach, entertainment or silence!
To say more detailed about my stay there, I would define that I spent 17 gorgeous days there in June 2014. My room was on the Villas side and with the sea view. I had all inclusive meal and good attitude of mind! The hotel is very close to Hersonissos, but I'm sure, you'd better stay at this piece of Paradise than to walk 40 minutes to the village to see nothing exept cafes and souvenir shops. I found that this hotel can satisfy everybody! Groups can find there conference center and all the facilities for meeting and seminars, children are happy in mini club, whole-day activities and game zone, adults (single, couples, families) also will find their places: hundred pools, beach, sport, bars and FOOOOD! There is 5 restaurants for every taste! Every day in the main restaurant for the dinner there is Chef cooking (Petros Lamprinidis), every week he has cooking show (lunchtime). If you accidentally will have any problem in the shortest time it will be solved! Reception works 24 hours, Guest Relation Service will help you day time and the main thing that Director of the hotel Mr Michalis Gasparis controles every piece of the hotel every day! You can be sure that pools are clean, bushes are polled, grass is green, air conditioners in rooms are working and all staff is ready to satisfy your any wish!
I LOVE this Hotel! I will 200% come back to spent my happy days there again!

Room Tip: All rooms are perfect!
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  • Stayed June 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Alena127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 12 August 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stafford, England, United Kingdom
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 August 2014

So we have just got back from yet another amazing holiday at the Aldemar Knossos Royal. From the moment we landed (1.30am after a very delayed flight) we were treated like the most important people at the hotel. Bags were taken to our rooms almost immediately, and check in was seamless.

We had requested rooms in the same area as last year, and were given the one right next door. It was clean, roomy enough for three adults and the twin beds were as comfy as I remembered. The rooms are all air conditioned, and believe me, you need them to be! Bathroom was cleaned daily. Towels changed if we wished them to be, and fresh water left every day too. Our beach towels were also in the room on our arrival, which meant that after a rather late start the next day, we didnt have to wander about getting our beach towels.
There are plenty of sunbeds around both pools. the area is clean and the staff at the pool bar are very pleasant. Indeed ALL of the staff are pleasant. We took a particular shine to the evening waiters and waitresses, who remembered all our drinks even after only a couple of visits.
The food is very good at the hotel, with ample selection for fussy eaters. Each evening there were lots of different dishes, and during the day the snack bar is open for lunch. From what I saw, you could eat from 7.30am until midnight if you so wished! The themed restaurants are also excellent. Just make sure when booking your three 'special meals' you clarify which restaurants you are booking for. The member of staff who took our bookings booked us in the wrong restaurants on the wrong evenings. But you know what? We didnt care a bit. That's the thing about this hotel. You really stop caring. everything is done for you, and we became very lazy indeed by the end of our holiday!
Having read some of the reviews on here which nit-pick at minor things, I can honestly say that this hotel can have my holiday money FOREVER. You are NOT made to feel second class if you dont have a beach front room. The upper pools are NOT overcrowded. Many a time we were the only ones in there. The food is fantastic. The staff go above and beyond. You want an extra pillow? Ask and it will be there in five minutes. You want a taxi? Ditto! (Special notes about the taxis; 10 euros to Old Hersonissos, 8 to Hersonissos, around 17 to Stalis. Standard fare. No nasty surprises. And EVERY taxi driver is either married to someone English or KNOWS someone English!)
Not sure what else to say about this hotel. Book it. I promise you absolutely will NOT be disappointed.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank Melissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 6 August 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Israel
Level 4 Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 August 2014

We booked a last minute trip for 14 people (3 families) , decided on this great hotel for our annual family vacation. We stayed at the Royal Villas area, the rooms were very nice, large, wide and clean.
The service was absolutely great in all areas receptions, dining room, cleaning staff, pool staff etc, everyone were very responsive to any issue that came up, like a request to keep the room for late departure on the last day!!!.
The variety of swimming pools is amazing in addition to a great beach area, one of the most nicest things in that hotel is that it was fully booked but you don’t feel it.
I would definitely return to that hotel but next time I’ll chose the all included option instead of HB.
On the down side WiFi speed &coverage and the variety of TV channels could be better.

Room Tip: Ask for the Royal Villa Area
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank suny_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Gasparis, General Manager at Aldemar Knossos Royal, responded to this review, 6 August 2014
Our dearest and valuable Guests,

We appreciate your kind comments regarding your recent stay in Aldemar Knossos Royal & Royal Villas 5*. It is always a pleasure to receive positive feedback from our guests.

We would like to thank you for having chosen our hotel to spend your holidays and we are delighted to know that our services have exceeded your expectations and have been the reason for memorable moments.

Your comments are shared with all our personnel and we are convinced that they will be encouraged by your remarks as everybody works very hard to make sure each guest feels at home.

Thank you again for your kind remarks and we are looking forward to welcoming you again very soon in Crete.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aldemar Knossos Royal

Property: Aldemar Knossos Royal
Address: Limenas Hersonissou, Hersonissos, Crete 700 14, Greece
Phone Number:
Region: Greece > Crete > Heraklion Prefecture > Hersonissos
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Business Hotel in Hersonissos
#8 Spa Hotel in Hersonissos
#8 Family Hotel in Hersonissos
#11 Luxury Hotel in Hersonissos
#12 Romantic Hotel in Hersonissos
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Aldemar Knossos Royal 5*
Number of rooms: 346
Official Description (provided by the hotel):
The mythical realm of King Minos, blessed by the gods of the sun and the sea, is today as proud as a fortress and as welcoming as an embrace. It is also home to a sumptuous palace that makes an ideal destination for any family holiday. At the Knossos Royal Village, time moves at a different pace: in elegant and comfortable rooms with incomparable views, in the azure sea and crystal-clear pools, at superb sports facilities and matchless restaurants, the pleasure and relaxation never end. ... more   less 
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Also Known As:
Aldemar Knossos Royal Village Hotel Chersonisos
Aldemar Knossos Royal Village Hersonissos
Knossos Royal Village
Aldemar Knossos Royal Crete, Greece

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