Travelling with two youngsters, we wanted to move closer to the beach for the remainder of our holiday in Hersonissos. We booked two rooms directly with the owner, got to see the rooms, gave contact details etc. He and his son were all smles. Even when we drove by the day before we should check in, they recognized us and wished us most welcome. On the day we were to service, we checked out of our former hotel and arrived at Niki, only to be met with an "I am so sorry, travel agency make big mistake and I have no rooms". The owner then started to attend to other guests. Trying to get his attention, ke kept repeating "not my fault, sorry". He did not offer to find us a room in another hotel,
Had he bothered to call us when he realised he was overbooked, or contacted some other hotel trying to rectify the error, we would have been happy, because unfortunate things sometimes happen. What we cannot accept, however, is that the hotel owner dropped us altogether, leaving the problems all in our hands without even offering assistance. After wasting most of the day knocking on doors, we finally got online and found a lesser quality hotel, future away from the beach, at a higher price,
Conclusion: travellers beware! This establishment leaves you out in the cold if need be.
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- Also Known As:
- Hotel Nikis Crete, Greece