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All reviewsrestaurant barwedding receptionfamily roommain courseanyone wantingfood was lovelybreakfast was excellentwhole experiencebed was very comfortablewarm welcomeone night stayan overnight stayfollowing morningexcellent value for moneycourse mealtop qualitymany thanks
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Reviewed 11 September 2013

We had a meal on 30th August and I am sad to say the food was not the quality it has been previously.
The steaks were cold and slightly tough, one member of our party had salad instead of chips / veg and the salad was not fresh.
I would still go again, but please Park Hotel, get back to your usual standard!

  • Stayed: August 2013, travelled with family
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Thank dumbo77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey D, Manager at The Park hotel, responded to this reviewResponded 18 October 2013

Thank you for your feedback. We apologise that on this occasion it would appear that we did not meet your expectations. Our Fruit, salad and Vegetables & meat is delivered daily to ensure that our customers get fresh produce. Please let us know if you have a problem with your meal in the future as naturally any problems on the night can be rectified better than us not being informed.
We look forward to seeing you again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2013

I stayed in this hotel for two nights.
The service, the room, the excellent breakfast and the super comfy bed all made my stay really, really lovely. Travelling on my own visiting grandchildren I thought I might feel uncomfortable but the staff were so lovely and welcoming and the stay was a pleasure. An unexpected bonus was the internet didn't connect on my "appliances" so I was blissfully isolated from work etc!

Room Tip: The annex is lovely
  • Stayed: August 2013, travelled solo
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1  Thank L G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2013 via mobile

For the money and area would have expected more. Menu was pretty basic but expensive and quality of food wasn't great- stick to basics and do them well. Rooms ok, clean but dull and certainly better places than this around.

  • Stayed: July 2013
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Thank Lotflo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracey D, Manager at The Park hotel, responded to this reviewResponded 18 October 2013

At the Park Hotel we appreciate all feedback and although we would prefer all feedback positive we are fully aware that we are not perfect and cannot please everyone however hard we try.
We are a small independant hotel and are constantly putting money into the hotel to make the changes that are necessary and to make the hotel a comfortable place for people to visit and stay.
The main part of the hotel is food led, we serve food all day everyday, so there will be an aroma of food, from time to time. We tend to put on our menu's what our customers would like to eat and keep on our menu's what is most popular and change what is least popular.
We are really sorry that your feedback regarding the hotel is negative and that we did not meet your expectations.

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Reviewed 8 July 2013

On arrival in Diss our satnav had taken us to the front of the hotel but when we tried the door it was locked. The downstairs front windows had their curtains closed which gave us the worrying impression that the hotel had closed down. Another couple approached the door, tried to get in then walked away. There were only 2 spaces for cars at the front so we decided to move and find somewhere else to park so, with the hotel on our left hand side, we turned left at the end of the road to find, to our relief, a car park belonging to the hotel and outdoor seating area with a door leading into the reception and bar! Reception staff explained to us that there was a special health screening event going on which is why the front door was locked and the front downstairs curtains were closed! You would have thought that someone would have put a notice up at the front to explain and to direct new customers round the back!! There wasn't even a sign saying that there's a car park at the back. We were unable to check in an hour early as staff were busy serving food in the bar/restaurant but that was understandable. When we did check in we were shown to a room which far exceeded our expectations. It was spacious, very comfortable and nicely decorated with a good sized bathroom although the view was of a flat roof with trees in the distance. We had evening meal in the restaurant where customer service was excellent, the steaks were some of the best we have ever had. Later we had drinks in the bar where we also received excellent service and the choice of beverages was very good. Breakfast was ok with bacon, mushrooms, etc. being cooked to order but were swimming in grease. The location is reasonably good on the outskirts of Diss with approximately 5 minutes walk to the Mere and 10 minutes to the town centre. All in all we had a very good stay at this hotel and it did exceed our expectations after a poor first impression.

  • Stayed: May 2013, travelled as a couple
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1  Thank Jade-Stamford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2013

We stayed at the Park hotel once again because we were very pleased with our stay here last time, and same as before , still excellent , rooms , food and service all first class ! Thanks to all the staff for once again making our stay so enjoyable !

  • Stayed: June 2013
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Thank Mike54Derbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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