I was in 2 minds whether to post a review about our stay in Mortson Hall in November because we had such a mixed experience but upon seeing other recent reviews I felt it was appropriate for me to do so. It was difficult to decide upon a final star rating and have given an only average rating due to our experience at dinner on our first night, because dinner is included as part of the package to stay.
We arrived on a Fri afternoon for a birthday weekend treat for me. We enjoy eating good food, have eaten at a number of Michelin Starred restaurants both in the UK and abroad so were very much looking forward to staying at Morston Hall.
Our room was in the annexe and was very spacious, modern and generally well maintained. The ensuite bathroom was very well equipped too tho' the shower didn't work properly tho' we did mention this to reception and it was repaired for the next use.
We were very much looking forward to dinner on the Friday evening but alas ended up being very disappointed and querying whether we wanted to eat there again on the Saturday. We found dinner on the Fri eve, uninspiring, boring, pretty tasteless, some underseasoned, some overseasoned, the fish very overcooked. We were both very deflated and towards the end angry. We passed our comments on each course and asked that our feedback go back to the kitchen. Towards the end of service Galton came out to speak to some people he appeared to know but bypassed our table. At the end of servive the Head Chef, Richard, came out to see us. He apologised that we didn't enjoy the food but stood by his view that the food was fine, not under/overseasoned/overcooked and that he had been on the pass checking the food leaving the kitchen. His comments felt rather like a slap in the face as it inferred that we couldn't possibly know what properly cooked and seasoned was like. We did mention that the weekend was my birthday treat and that the meal just didn't live up to the standards we expected of a Michelin Starred establishment. What puzzled us even more was that noone else complained which made us query our own judgement to start off with but even upon reflection it was definitely a poor meal and experience. We also wonder what a Michelin insepctor would have made of that dinner.
We decided to sleep on it and have breakfast the next morning before deciding whether to dine there on the Saturday evening. Breakfast was excellent on both mornings so no complaints there.
Upon visiting reception after breakfast they told us they would not be charging for dinner the previous evening and asked if we'd stay to dine that night. We told them we'd make a decision and let them know in the afternoon. Since breakfast had been so good we decided to dine there again on Saturday, not least because there's not much choice locally without having to drive. Saturday evening was like dining in a different establishment! Before dinner, Richard delivered 2 glasses of champagne to our room whilst we were getting ready for dinner. Dinner itself was a massive improvement on the previous night and was more what we had expected on Friday. The fish course was still a little overcooked but overall the restaurant went from 2/10 on fri to 8/10 on Sat. We also had the wine flight which we felt matched every course perfectly but one.To top it off, Richard brought out a belated birthday cake for me after dinner had ended.
So, all in all a mixed review but Morston did its best to make up for a poor dinner on Fri which went a long way towards correcting Fridays efforts.
However, it's unlikely we will return unless Morston picks up its game again.
- Also Known As:
- Morston Hall Hotel Morston
- Hall Hotel Morston
- Morston Hall Norfolk