With elderly parents travelling over a hundred miles to visit us, we decided to treat them to a meal out so booked a table. Arrived to find a blazing log fire in the foyer and thought we were in for a special treat. How wrong we were. Waited for ages standing around like lemons then decided to go and find a member of staff ourselves. Drinks were served in dirty glasses and after waiting more than 45 minutes, my elderly father was still waiting for the cup of tea he ordered. Got shown to our table which could have done with a wipe down and was surprised to find ants crawling around our table and seats especially as it was February. Alarm bells were ringing but we decided to check out the carvery. Considering there was eight in our party and the booking was made a day in advance, there wasn't enough food to feed three of us let alone eight and what food there was I wouldn't have fed to my dogs. The server was actually going to cut up the left over gristle from a beef joint and offer me it on a plate. When we pointed out there was not enough veg and what there was looked liked last weeks left over’s it was then he came back with a small bowl of runner beans and threw them on top of the sorry looking mushy leeks. The staff members attitude is something to be experienced and not in a good way, unhelpful, uncaring, and unprofessional. Needless to say, we didn't stay and after apologising to my parents for what should have been an enjoyable occasion and which was now ruined by a shambles of a hotel, we ended up getting pizza from a local supermarket and ate at home. Properly managed and with some money spent on cleaning and pest control, this could be a nice place but as for us, once bitten, twice shy. WE WON'T BE GOING BACK AND DEFINITELY WILL NOT BE RECOMMENDING IT TO OUR FRIENDS. (Or anyone else for that matter.) THANK YOU SCARBOROUGH HILL FOR SPOILING OUR DAY.
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- Also Known As:
- Scarborough Hill Country Inn North Walsham, Norfolk