The Dales really needs to sharpen up its customer service! Our stay at this hotel could have been so much more enjoyable with a little more effort from the staff. We booked dinner bed and breakfast and on arrival we were offered 2 unsatisfactory times to have dinner - either 6pm or 9.15pm - when we asked if we could maybe have dinner at around 8pm the receptionist was abrupt and unhelpful and informed us that they were fully booked and that we should have asked for a time for dinner at the time of booking - ridiculous! - we were not even asked when we booked on the telephone. You would assume that a hotel offering dinner would be able to seat all of its guests at any time. However, the dinner was delicious and the dining room very pleasant. Our room was also very nice, once we had got used to the strong smell of drains! It's obviously an old building and the bathrooms do not have any ventilation. The worst experience which really spoilt our stay was the appalling breakfast. We were shown to an unmade table and were then promptly ignored for a very long time. There is no excuse for this, particularly as the dining room was not busy. We were eventually asked if we would like tea or coffee and toast and this then took another age before we received it. No-one offered us a menu or took our breakfast order. At least we were able to help ourselves to the buffet table which was nothing special, and the juice ran out several times. While we were not being served we noticed some staff cleaning other tables - shouldn't serving the guests be a priority??? Eventually we were asked for our order but then the food did not arrive for a VERY long time. When it did arrive it was slammed on the table with no apology, just the comment that 'all our breakfasts are freshly cooked to order' as if this excused the wait - unfortunately our breakfast looked and tasted as though it had been cooked at least an hour earlier - extremely disappointing! The whole breakfast took about 1 1/2 hours - absolutely unacceptable, especially for a 4 star hotel for which we paid good money. When we checked out the staff made no apology for our poor experience. In fact they did not even ask if we had enjoyed our stay. Again, terrible customer service! We have written to the owners of The Dales but - surprise surprise! - they are clearly as disinterested in looking after their guests as their staff are and have not even acknowledged our comments. We had hoped that The Dales would be a lovely place to visit again as it has an ideal location but unfortunately the staff and the appalling breakfast have let it down . We would not recommend it!
- Official Description (provided by the hotel):
- Nestled deep in national Trust parkland, you will find a quintessentially English grade II listed country house. Discover luxurious bedrooms, original fireplaces, mullioned windows and a fine oak staircase. Add to this, innovative English cuisine and a wealth of those little extras that make all the difference, and truly you have found a place where you can relax! You can also enjoy free, wireless internet broadband access! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, getaroom.com, Evoline ltd, Ebookers and 5viajes2012 S.L. so you can book your The Dales Country House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Dales Country Hotel
- Dales Country Hotel
- The Dales Country House Hotel Sheringham, Norfolk