A mixed experience – so let’s start with the negatives and finish on the positives. Don’t judge the hotel just on the first part of the review.
We stayed in the Dales a couple of years ago and were reasonably impressed, especially by the food, so we booked two nights in a superior room. The website says “Superior rooms have more space for you to sit and admire the view and overlook the gardens or the coast”.
We were shown to room 7; as you can see from the photograph what it actually overlooks is a couple of brick walls and a flat roof. Admittedly, the sea IS visible – just. If you look across the flat roof, through the gap between the walls and across the car park, you can catch a postage stamp sized glimpse. A glimpse is not a view.
I complained, and was told by a very nice receptionist that “it was classified as a superior room by both the management and the AA”. I told her that that wasn’t the point – it simply wasn’t as described on the web site.
From that point on, she and the other staff were very helpful. She immediately said that she would reduce the price to that of a standard room for the first night, and move us to a superior room with a good view for the second night.
Some other gripes (1) the bed in room 7 was extremely soft, and I woke up with backache the next morning. Yes, I’ve had a bad back for years, but it takes a VERY soft bed to trigger it, and most hotels these days really have sorted out the issues of beds that are too soft (2) The windows have been replaced sometime in the recent past – good! But they are sash windows and only the bottom half opens. This means that it is impossible to cool the room by opening the windows. A fan is provided but it is not much help. We slept without any bedcovers, and yet the temperature that day had only been in the low 20s. In the height of summer the room would have been unbearably warm. (3) I really object to finding a bear soft toy perched on the bed, exhorting me to buy him. I come to a hotel to enjoy myself, not to be sold to inside my own room. (4) As someone else said, the gardens are rather neglected. Lots of lawn, but nothing really in the way of flowers.
The (generally young) staff were very helpful and put in quite a lot of effort to find us a good superior room after our complaints; they even checked the beds and reported back. This was room 11 and we can recommend it – good views, lots of space, comfortable bed and easy to ventilate properly.
Contrary to some other reports, we thought the food was also good (we can be quite demanding) - breakfast was fine and the fixed price dinner menu was well presented, tasty, portions were good and it was very good value at £23.
This could be a really excellent hotel – but it needs money spending on it, and more attention to customer feedback, to make it so.
- Official Description (provided by the hotel):
- Nestled deep in national Trust parkland, you will find a quintessentially English grade II listed country house. Discover luxurious bedrooms, original fireplaces, mullioned windows and a fine oak staircase. Add to this, innovative English cuisine and a wealth of those little extras that make all the difference, and truly you have found a place where you can relax! You can also enjoy free, wireless internet broadband access! ... more less
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- Also Known As:
- The Dales Country Hotel
- Dales Country Hotel
- The Dales Country House Hotel Sheringham, Norfolk