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“really enjoyable stay”
Review of Strattons Hotel

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Strattons Hotel
Ranked #1 of 2 Hotels in Swaffham
Certificate of Excellence
London
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“really enjoyable stay”
Reviewed 12 September 2013

We stayed with my parents, they were in the main hotel with us in the self catering "print room one". I suspect this hotel is not for everyone but if like me you enjoy interesting and quirky then this is perfect. We had a lovely stay and found having the self catering with a young child really helpful. We ate in the restaurant and the food was consitently good and the service exceptional.
If you want a ubber sophisticated hotel then I don't expect this is the place for you but if you like good old fashioned hospitality with an unsusal twist then this is exactly up your street.

Room Tip: print room one was VERY pleasant
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SianS_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottinthebrecks, Owner at Strattons Hotel, responded to this review, 24 October 2013
Dear SianS, lovely to hear how much you enjoyed your stay with us, I remember you all and thought at the time what a great way to meet up for all of you. The Print Rooms were something we needed to do to give greater flexibility especially to families. Did you get over to Bewilderwood in Hoveton? Such a lovely magical place for children and enchanting for parents too, add it to your list the next time you are this way.
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Rating summary
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Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Level Contributor
85 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 12 September 2013

My wife and I were given a present of "Mr and Mrs Smith" vouchers from our son and decided to use them to celebrate our wedding anniversary in Norfolk and selected Strattons Hotel in Swaffham. Based on the reports of our daughter who is a great supporter of "Mr and Mrs Smith" hotels we were looking forward to two luxury nights and selected the room "CoCoes One" from the website. Having registered at Reception in the main hotel we were somewhat dismayed to be led back outside to the hotel's entrance to be shown our room that was above the Deli and accessed via a staircase next to the Deli's "back door". As we "settled in" to the room it soon became apparent that the wardrobe to hang clothes was half filled with what we presume is an electrics cupboard so it is only possible to hang short items of clothing and for added space you need to take the ironing board out! There is no room for shoes but we were later told that there is space beside the bath, under a shelf that has a chair in front! We went to open the two sash windows only to find that neither stayed open. One can use the terms "funky", "eclectic" or "hip" and can only presume that those words cover the tired and matted cushions that lay on the bed. No doubt the same terms apply for wall decoration which we honestly thought were water stains from a leak above! Upon returning to our room in early evening it was apparent that two lights bulbs needed replacing and what we presume was a sensor light when one enters the room did not work either. The following morning my wife found that the only accessible power point for her hairdryer near a mirror was next to the bed. Fortunately she is lissom enough to kneel on the bed and dry her hair in the mirror at the back of the bed. In the morning we were awaken by the opening of the Deli beneath us and the smell of breakfast cooking. All the hotel breakfasts are served here so we eventually went downstairs. There is a good choice and the quality good but as another reviewer said, no orange juice as oranges are not grown locally. Obviously local chickens do not lay fried eggs as only poached and scrambled are served. We did not wish to waste our limited time complaining as we were only there for a short time, however we did express what we saw as shortcomings upon being asked "if we had enjoyed our stay" upon departure. Our points were "noted" but we were told that no one else had complained! Oh yes, they knew the two windows did not remain open, were there not two pieces of wood to prop them open? NO! A subsequent condescending written response from the management defends the lack of tissues, pen or other normal items on environmental grounds. Indeed, they say that somewhere hidden in their website is "By luxury we mean something that is considered an indulgence rather than a necessity...", obviously three non working lights all help the environment and their electric bill but we remain unsure where the constantly warm towel rail fits into this ethos.

Let us not forget the lack of attention that is paid to the garden and the many planters that abound, those that are empty on their side or those where the plant has given up the will to live or the dog mess that remained in the courtyard throughout our stay.

It is said that "less is more", certainly true at Strattons, you pay full rate for less but rest content that you are saving the planet and adding to the profit of the owners.

Room Tip: Read the reviews and make your own decision.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mr_Meldrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottinthebrecks, Owner at Strattons Hotel, responded to this review, 29 October 2013
Dear Reader, this response to is to put this review into some kind of context and as such I will address all the issues raised by Mr_Meldrew. We give as much information as possible on our website in pictures and words to describe rooms and their location as it is in our interest to have happy guests so the start of Mr_Meldrew's stay doesn't bode well with the comments 'Having registered at Reception in the main hotel we were somewhat dismayed to be led back outside to the hotel's entrance to be shown our room that was above the Deli and accessed via a staircase next to the Deli's "back door"' Our booking team are also trained to talk through the different room options if someone books on the phone lines to accommodate individual tastes. Likewise if we knew someone was unhappy, our policy is to do something about it immediately so if this was raised we would have done just that. The cafe door is just a door; there are no bins here just a vegetable rack. I am sorry if the hanging space was not sufficient but there is a chest of drawers and five cubes of shelving as well as the cupboard. All the soft furnishings are clean but I agree the decor will not be to everyone's taste; trying to keep the rooms neutral to avoid subjective comments however can be rather joyless. Lights are checked daily and we change any deficiencies immediately we are notified at any time of the day or night. Regarding the sockets for a hairdryer next to the bed we have extended the mirror to alleviate the need to sit on the bed to dry ones hair. Not all breakfasts are served in the cafe but breakfasts midweek are served in the cafe, with a selection of juices from a local fruit farm offering different apple types to suit different tastes from bramley to cox and including pear. I know the norm is to offer orange but we think the local choice is great and we are not simply doing it to say 'local' we found oranges freshly squeezed when out of season, tasteless and boxed cartons somewhat stewed. The comment 'Obviously local chickens do not lay fried eggs as only poached and scrambled are served' is a matter of taste and its simply our style, but the eggs are indeed from nearby Necton. I am frustrated that Mr_Meldrew reports 'We did not wish to waste our limited time complaining as we were only there for a short time, however we did express what we saw as shortcomings upon being asked "if we had enjoyed our stay" upon departure'. The hotel also had a lengthy email listing all these points combined with a report on TripAdvisor. Raising frustrations, concerns and issues at the time of staying allows a hotel to at least try and rectify what it is that's making a guest unhappy. It is in neithers interests to not say anything at that time. All the points raised were considered as all comments are regarding feedback, and we have had the problematic sashes dealt with and a water stain repainted . Other comments raised to the hotel included the lack of a towel rail for hand towels but the heated towel rail is for all towels and yes on 24 hours to dry towels effectively. We do not offer tissues, robes, cotton wool, slippers etc as these create a huge impact in the tourism industry world wide but we would have been happy to provide a pen and paper if asked. We did not have dog mess in the courtyard, there are no dogs living on site and the manager of the cafe and courtyard has worked with us for 23 years and is a clean, tidy and responsible manager. Likewise all these public areas are checked daily for all litter. To conclude, we know we cannot get everything right all the time but we really need a sensible dialogue at any point before or during a stay to address concerns, we want our visitors to leave feeling happy the alternative is miserable and frustrating.
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kings lynn
Level Contributor
109 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 4 September 2013

Tucked away in Swaffam is this gem of a find. The most exquisite setting Wonderland meets Narnia. It must have taken the owners years to collect all the art and artifacts thst make this place so beautiful and fascinating.

The restaurant is compact but elegant and intimate. The menu is refreshingly different and the food is delightful and service impeccable.

We will definitely visit again very soon

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Legallez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottinthebrecks, Owner at Strattons Hotel, responded to this review, 24 October 2013
Dear Legallez, so pleased to read your comments and looking forward to welcoming you again. We have been collecting for yonks and its really good to share it with everyone. When you next visit check out the new mosaic by Carolyn Ash, a bespoke piece for the cafe and full of cafe memorabilia. Totally agree with your comments about the Duck at Stanhoe, Sarah, Ben and Yusuf are doing a great job and we recommend it always to anyone heading up to North Norfolk.
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Ashford, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 September 2013

We stayed here for four nights in August. On the plus side the staff were welcoming. But unfortunately I feel this is not a luxury hotel as it likes to portray itself. Yes they have a strong eco stance but maybe the two features don't marry up. I have stayed in boutique hotels often and am not being overly critical when I say that the standard of decor, cleanliness and bedrooms doesn't live up to what it should be. Our room was oddly decorated to say the least ... it seemed to have an identity issue as one side of the room was quite tasteful and co-ordinated but the wall opposite the bed was dark burgundy in colour with three huge still life paintings hanging side by side. An odd view to wake up to! The hotel's concept of an honesty bar is also wrong as there was just an ordinary mini bar plugged in (which whirred during the night). And the fresh milk was left in an obviously recycled glass bottle! Why not just tell guests fresh milk could be brought up to the room. I have to agree with another reviewer who stayed in the same room (Fantouche) that the balcony was disappointing as it overlooked an unloved and unruly garden complete with compost bins. The bed looked lovely but had a hard mattress to our taste and we had to retrieve our second pillows from the wardrobe ... why put just one pillow on a luxury hotel bed? The toiletries in the bathroom were stuck to the wall with no idea what they contained. Luckily I always take my own supplies. But really once again for a hotel of this price there should be little treats in the bathroom (after all the guests pay for them). The overall decor of the hotel seemed a bit tired which is a pity because it could be a lovely retreat. We did eat two nights in the restaurant which was nice. But oddly there was no orange juice for breakfast. Probably because all the food is locally sourced but surely freshly squeezed oranges from a little further afield wouldn't be too much to ask. I really don't like to be so down on this hotel but when I compare it to another luxury boutique hotel we stayed in just two weeks before there is no contest. For example there was no turning down of the bed in the evening here.

Room Tip: Fantouche although having a small balcony it is unsatisfactory as it overlooks a scrubby garden and...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank allimac38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottinthebrecks, Owner at Strattons Hotel, responded to this review, 30 October 2013
Dear Reader, I am really sorry that we were not what allimac38 was looking for. Eveyone will have an interpretation of 'boutique' which actually means 'shop' in French, to most in the hotel world will mean 'one-off' or not part of a chain. The room in question is painted in a Farrow and Ball aubergine colour with oil paintings of native flowers as the hand blocked wall paper is cow parsley. I completely get that in doing what we do people will not necessarily share our love of colour and art but that's why our website has lots of visuals. The semantics of mini bar or honesty bar- not sure I understand. I am however sorry if there was a noise issue as we could have unplugged the appliance and indeed brought drinks to order, we will always endeavour to try and rectify anything raised as an issue at that time. The bottles are filled daily after being cleaned through a dishwasher and filled with milk from a local dairy. Toiletries are explained in the frame in the bathrooms and again made locally, organic with the essential oils sourced in Norfolk; the story of their creation is there to read ( I appreciate this is not the norm but we are trying to deliver good quality, eco products and lots of thought goes into this). The juice for breakfast is fresh apple and pear juices from a village on the outskirts of the town run by a family whose livelihood depends on the likes of us; we do not choose it to be 'trendy' but because it is an excellent product-orange juice is as stated from far further afield and like bed turning not what we would consider luxury. Having said that it is always sad to think we have disappointed, and for that I am sorry.
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 August 2013

My partner and I stayed in Cocoes One a few weeks ago and couldn't have been more statisfied with our stay! The room was immaculate and was of equal standard to some of the most chic New York hotels we have stayed in. You would not be disappointed if boutique luxury is what you are used too. We ate breakfast in the restaurant which was delicious and we even had a chat to the chef. All staff were very accomodating and helpful and even went the extra mile by sending my jacket I had left behind in the post!!! Highly recommeded- are actually considering housing our guests here for our wedding next Summer!!!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KateAW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottinthebrecks, Owner at Strattons Hotel, responded to this review, 5 November 2013
Dear KateAW, thank you so much for your lovely review and so pleased you had a good time and got to speak to our chef Julia Hetherton. We look forward to seeing you again, I cannot tell you how much it means to our caring staff to read that they made your stay special. Please let me know if there is anything special we can help you with next year around your very special date, vanessascott1@gmail.com
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Great Dunmow, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 20 August 2013

Evie room - The room stank of food being cooked below us in the kitchen.
Staff are polite however it is a self indulgent overpriced hotel that is not focused on client or clients needs.
Worst night sleep ever !

Room Tip: Don't touch Evie
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank JBb5464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottinthebrecks, Owner at Strattons Hotel, responded to this review, 5 November 2013
Dear reader, I am at a loss why this room would stink of food as it is not above the kitchen if the room referred to is 'Edie'. I am sorry we were considered 'self-indulgent and not focused on our guests needs' as that is exactly what are staff are chosen for and trained in. I would be happy to discuss why it was the 'worst nights sleep ever had' , vanessascott1@gmail.com
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Ipswich, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 August 2013

We stayed in the Opium Suite for 3 nights. We had fantastic weather while we stayed so we found it great to have the tiny courtyard outside to have morning coffee and a drink in the evening, but if it had been more typically British weather we may have found the lounge area a little depressing over the 3 days as it is a bit dark and gloomy.

The bedroom is lovely, the bed incredibly comfortable and the bath a real luxury, although take your own bubble bath/oil if you like it as they don't provide it.

It is slightly inconvenient that the bathroom is on the ground floor and the doors to the bathroom are illogical and make using the bathroom annoying. The wardrobe space under the stairs is almost unusable as it is so inconvenient. However, the shower is really lovely, as is the shower gel provided.

They could have been more generous with providing fresh milk for tea and coffee, but good to be able to make our own.

The Opium suite is right next to the cafe for breakfast and we ate outdoors everyday which was lovely. The standard of the breakfast varied every day and the standard of service varied. Each day was different, one day was perfect, one day she spilt pear juice on my husband and dropped the cutlery and on another we didn't get everything we ordered.

We had a great stay and the positives outweigh the negatives, but for the price the negatives were a bit disappointing.

It's in a good place for exploring the area, but Swaffham is not a pretty town. It is very nice to stay in a hotel that feels like it is in the middle of the countryside but has the convenience of being able to pop out to the shops for anything you've forgotten. We found the people in the local shops to be friendly and very helpful.

Stayed August 2013, travelled as a couple
Helpful?
Thank flameangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottinthebrecks, Owner at Strattons Hotel, responded to this review, 3 March 2014
Dear Adasam, great to read how much you enjoyed the Red Room, thanks for taking the trouble to write a review. Regarding the bathroom we have just had a maintenance meeting and your comments regarding a shower were really useful and that's now in the pipeline (pardon the pun). Thanks for helping us refine this beautiful site, you are right its not straightforward in a listed building but where possible we aim to improve and always to please. Best regards Vanessa
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Additional Information about Strattons Hotel

Property: Strattons Hotel
Address: 4 Ash Close, Swaffham PE37 7NH, England
Region: United Kingdom > England > East Anglia > Norfolk > Swaffham
Hotel Style:
Ranked #1 of 2 Hotels in Swaffham
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Strattons Hotel 2*
Number of rooms: 10
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Also Known As:
Strattons Hotel Swaffham, Norfolk

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