We booked here for a one night stay. The Staff were lovely and very helpful EXCEPT for the Receptionist who was surly, unfriendly and exactly what you don't need from a "front of house" staff member.
This Lady, who gave the impression that everything was too much trouble and that we were a nuisance was in stark contrast to all the other members of staff who were polite, friendly and very helpful. Such a shame that the Receptionist (middle aged lady) could not show the same attitude as her staff because her attitude would make me think twice about stopping here again.
We used the Hotel as we were in the area for a funeral. We needed to check in before the usual check in time as we had to chanage and then get to the funeral. The young Lady (Naomi) that we agreed this with on the phone was very helpful but upon arrival the Receptionist gave the impression that we were a nuisance and that she was inconvenienced by us.
The room was clean and tidy and there was plenty of hot water. The bed was very comfortable.
The breakfast was not very good. There was a good choice of fruit juices but the dried fruit was past its best and the english breakfast portions were too small.
We paid extra for three family members to join us for breakfast but unfortunately once again the Receptionist at front of house made us feel uncomfortable and that this was too much trouble for her.
Overall an average rating that would be much higher if the main staff member had been pleasant and welcoming instead of being so unfriendly and unhelpful.
There were other people who attended the funeral that stayed in the hotel and they too complained that this lady was unhelpful and unwelcoming.
We have rated this "Poor" for service but this is solely due to the Receptionist and not the other staff who were very nice.
- Official Description (provided by the hotel):
- Set in delightful countryside the Best Western Brome Grange is an ideal venue for both business and pleasure. Originally founded in the 16th century the hotel has been extended and renovated and boasts 44 fully equipped en-suite bedrooms, 65 seater contemporary Courtyard Restaurant, 3 Meeting rooms, Precor Equipped Gymnasium, Spa Bath and Steam Room, Beauty Treatment rooms and 16th Century Tithe Barn Conference and Banqueting Facility. FREE Wifi and fully licensed Bar and Lounge area. The hotel is ideally located between the three poignant towns of Norwich, Ipswich and Bury St Edmunds and withe easy access to delightful Coastal Towns. ... more less
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