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“I didn't read the reviews--BIG mistake”

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Best Western Brook Hotel, Flexstowe
Ranked #4 of 5 Hotels in Felixstowe
glasgow
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“I didn't read the reviews--BIG mistake”
Reviewed 25 August 2013

This is quite simply the worst ever hotel we have stayed in--in the UK or anywhere else in the world. We arrived and were met by pleasent reception staff. Given our room key ( room 202 ) and that was where the problems started. Up a very creaky stair with threadbare carpets, fire doors that banged shut and an all pervading musty smell. A blanket chest on the landing outside our door was sad and broken and the room door was dirty.
The room was spacious but furnished in the cheapest of mass produced pine. There was a pine four poster bed with " pretend curtains" which looked cheap and awful. The mattress was about nine inches all round smaller than the SLATTED base,and we could feel every slat . The mattress was about 6 inches deep but when one sat on it this decreased to about 2 inches of crunching grinding springs which could be clearly felt. We slept on top of the downy but even this didn't help with the protruding springs. The bathroom was not as dirty as some other reviews ( maybe a different one ) BUT, Window covered in ivy could not be opened and there was no fan. One plastic beaker, with plastic so thin that holding it with fluid in was almost impossible.
I the evening we noticed that there was water dripping from a crack in the celing and it there leading to a very dirty light fitting. Needless to say we abandoned any idea of a bath.
The curtains were badly hung with hems coming down in places which looked awful. The carpet was badly stained but appeared to have been vacuumed. There were two arm chairs which were worn and made shiny with diry hands on the arms, with a pine table in the middle with a top which wobbled markedly. It was also badly stained.
We had booked for two nights which we paid for when we arrived but decided that one night was enough and in the morning went to reception to say we are checking out. The receptionist was a very sympathetic young lady from Estonia and immediate refunded the cost of the second night. We told her of the problems and she gave us the email address of the manager . I will be contacting him/her as this was unacceptable for a three star establishment--or any other for that matter.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alison c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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195 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
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English first
buntingford
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 August 2013

We stayed at the brook hotel for only one night thank goodness. We paid extra for a "superior" room and was told in explanation that "sue prior rooms have been refurbished" Well if this was refurbished, I dread to think what it ws like before. the room was of adequate size but had too much furniture and walking from the bed was a pecarious move. It was a very hot night but we were unable to open the windows because we had been given a room (215) which is adjacent to the kitchen and the noise from the extractor fan was unbearable. However at 11 pm the kitchen closed down and the extractor fan was turned off but this left a noisy compressor attached to the cold room which is a separate unit situated in the garden. The bathroom had been refurbished but the cleaners failed to deal with the black mould around the bath. Above the basin there was one plastic beaker for two people and it was the thinnest plastic I have ever encountered. Outside our room the corridor carpet was black with filth and I dread to think of how much vermin and bacteria must be dwelling in it. I have put these complaints to the management but they have failed to respond.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank unclealcherrygreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 August 2013

This is by far the worst hotel I've ever seen, let alone had the misfortune to stay in! I could write a novel but I'll stick to the lowlights ...

We were told when we booked that there was 'free hotel parking'... Only for approximately 6 cars though so we had to find somewhere on the road to park.

The corridor to our room smelled like an old person's home and was in desperate need of decorating, with some of the walls actually crumbling away and threadbare carpets.

Having been told there was a shower in the room it turned out to be a shower attachment on the bath taps but nothing to hook it onto and no shower curtain so a 'shower' was really more a case of standing in a bath and hosing yourself down. The bathroom also had no extractor or operational window (it was completely covered in ivy).

There was a hole in the wall between our room and next door which you could see through; a multitude of sticky stains on the almost threadbare carpet; out of date biscuits with the tea and coffee in the room; broken lamps; no soundproofing whatsoever (we could hear next door's and upstairs' conversations).

The bed deserves a paragraph all of it's own... The mattress was literally over a foot shorter than the bed and even when folding the duvet in half and laying on top of it double-layered, we could still feel the mattress springs digging in our backs. Weighing 8 stone, I wouldn't consider myself heavy, and expect to be able to sit on a bed without a significant amount of movement from it, but not this one!

I'd like to say the staff were the hotel's saving grace but with the exception of one unhelpful but at least apologetic girl on reception they were pretty rude. The cleaner burst into our room at 9am without knocking. The manager was the worst and is without doubt the rudest person I've ever had the displeasure of having a conversation with.

I don't have a single good thing to say about this hell hole - except that I'm glad I'll never stay there again. Avoid it at all costs!!!

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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JSmith900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harlow, England, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 July 2013

room very hot poor ventilation no a/c bath room tatty with cobwebs and mould and just one plastic cup in bathroom staff were helpful the hotel in poor shape the garden dirty seats broken doors banging in the corridor as the spring was to strong

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Derek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 July 2013 via mobile

This is the second time my wife and I have stayed here, and are pleased to report that it is still a great hotel for the value, very clean, good friendly service, great food and a stone throw to the beach ( all be it down a steep hill) we booked through late rooms.com and got a cheaper deal but I really wouldn't mind paying full price for the downstairs room in the corner again, huge bed, bay windows, huge bath! All in all , great place!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diningsparkes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 21 May 2013

not great. central location, good parking. noisy floorboards, threadbare carpeting throughout. breakfast was nice, but music was blarringly loud. staff were really friendly but lacking in local knowledge or language skills.
i dont think i will stay here again, which is a shame.

Helpful?
Thank Andrewinyork
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
London, England, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 May 2013

Stayed here over the bank holiday weekend. The staff were friendly and helpful. It was 1 minute from the shops and same for the seafront.

The cleanliness was the biggest problem, the towels and beds were clean but did not feel comfortable with bare feet on the carpet could do with a good clean. When we came into our room we were greeted by 6 spiders (with webs - should have been dusted down), a moth and believe it or not 2 dead snails! Bath tub needed to be cleaned too. We booked a superior room and It was very spacious, big bed, big windows brighten up the room, enough storage space for clothes and a mirror and table to do your make up :).

Other than being woken up at 6am one morning because of another guest in another room snoring it was a reasonable nights sleep although there was a bit of a dip in the bed.

There was no shower curtain so if you wanted a shower it was a bit awkward and the window ledge was rotten. However there was soap and cream in dispensers with a small bottle of shower gel and shampoo.

Didn't eat in the restaurant and ordered 2 drinks (a beer and spirit with mixer) at a price of £9.10 absolutely absurd considering you could get this cheaper in london!

There wasn't much to do in the area, couple of little pubs and a few places to eat, little bit on the seafront for kids including donkey rides which was nice, as well as some amusements and miniature golf. Also in the town there's shops and bingo too. If you go you have to visit The little ice cream company - they do the best ice cream I've ever tasted!!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vicki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Brook Hotel, Flexstowe

Property: Best Western Brook Hotel, Flexstowe
Address: Orwell Road, Felixstowe IP11 7PF, England
Region: United Kingdom > England > East Anglia > Suffolk > Felixstowe
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Felixstowe
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Brook Hotel, Flexstowe 3*
Number of rooms: 25
Official Description (provided by the hotel):
The BEST WESTERN Brook Hotel, Felixstowe is a privately owned 3 Star hotel located in the beautiful seaside town of Felixstowe. With free parking and an ideal location just a short walk from the town center, beach and the train station the BEST WESTERN Brook Hotel, Felixstowe is a perfect base for visiting on business or for a leisure break. Why not explore some beautiful Suffolk Countryside in the neighboring towns of Woodbridge, Dedham, Flatford and the Essex villages. ... more   less 
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Also Known As:
Brook Hotel Felixstowe
Best Western Brook Hotel, Flexstowe Felixstowe, Suffolk

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