This is quite simply the worst ever hotel we have stayed in--in the UK or anywhere else in the world. We arrived and were met by pleasent reception staff. Given our room key ( room 202 ) and that was where the problems started. Up a very creaky stair with threadbare carpets, fire doors that banged shut and an all pervading musty smell. A blanket chest on the landing outside our door was sad and broken and the room door was dirty.
The room was spacious but furnished in the cheapest of mass produced pine. There was a pine four poster bed with " pretend curtains" which looked cheap and awful. The mattress was about nine inches all round smaller than the SLATTED base,and we could feel every slat . The mattress was about 6 inches deep but when one sat on it this decreased to about 2 inches of crunching grinding springs which could be clearly felt. We slept on top of the downy but even this didn't help with the protruding springs. The bathroom was not as dirty as some other reviews ( maybe a different one ) BUT, Window covered in ivy could not be opened and there was no fan. One plastic beaker, with plastic so thin that holding it with fluid in was almost impossible.
I the evening we noticed that there was water dripping from a crack in the celing and it there leading to a very dirty light fitting. Needless to say we abandoned any idea of a bath.
The curtains were badly hung with hems coming down in places which looked awful. The carpet was badly stained but appeared to have been vacuumed. There were two arm chairs which were worn and made shiny with diry hands on the arms, with a pine table in the middle with a top which wobbled markedly. It was also badly stained.
We had booked for two nights which we paid for when we arrived but decided that one night was enough and in the morning went to reception to say we are checking out. The receptionist was a very sympathetic young lady from Estonia and immediate refunded the cost of the second night. We told her of the problems and she gave us the email address of the manager . I will be contacting him/her as this was unacceptable for a three star establishment--or any other for that matter.
- Official Description (provided by the hotel):
- The BEST WESTERN Brook Hotel, Felixstowe is a privately owned 3 Star hotel located in the beautiful seaside town of Felixstowe. With free parking and an ideal location just a short walk from the town center, beach and the train station the BEST WESTERN Brook Hotel, Felixstowe is a perfect base for visiting on business or for a leisure break. Why not explore some beautiful Suffolk Countryside in the neighboring towns of Woodbridge, Dedham, Flatford and the Essex villages. ... more less
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- Also Known As:
- Brook Hotel Felixstowe
- Best Western Brook Hotel, Flexstowe Felixstowe, Suffolk