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“Let down by a lack of communication.”

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Riverside House Hotel
Ranked #1 of 5 Hotels in Mildenhall
Certificate of Excellence
Southampton, United Kingdom
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Let down by a lack of communication.”
Reviewed 16 December 2013

We stayed for one night here as it was close to where we needed and to be honest most hotels in the area seem to have mediocre reviews and this one coupled with the restaurant thought fitted the bill. Having fought our way round the M25 and up the M11, we arrived. Only to be told that the restaurant was closed and the best they could offer was a reserved table in the bar.

My first question is could this not have been told to me prior to arriving, my main reason in driving 160 miles was get in and stay in and enjoy the restaurant and meal that it got such good reviews for.

So we make our way to the room which was freezing, I fiddled with the heating and could not get it to work at all so went down to reception where we told it is 22.5C in the room - please get that checked as I can tell you it was more like 15C, oh there is a panel on reception which controls all the heating so reluctantly she turned the heating on - its bleeding winter you know!!!!

Ok so the room was clean and you get a view of the river. But however thinks this is 5 star must have stayed in some very poor hotels no way this is 3 at best (it has a lift) and because the restaurant is closed would say 2 star - the public bar which was promptly taken over by the private party and the lads drinking at the bar is not 5 star!!!!

This hotel compared to the budget hotels is not worth it! The bath room floor needed deep cleaning the grout looked a bit grubby - I know its supposed to be grey - not black in the areas you walk most. There was a join on the shower cubicle that needed cleaning as it was black - minor I know, it was clean everywhere else. So real dirty bits, so I commend for this as it an old property.

The party over we then had the moving of what must have been all the tables and chairs in the night which kept us up. All we heard was banging and scrapping. Bed comfy though.

Breakfast buffet was the most miserable offering I have ever seen. The menu said you could help yourself to the cheese and meat platter, fresh fruit, cereals and juice. Well one visit would have wiped the cheese and meat out the salami looked like it was hand cut, the fruit bowel a few offerings. Worse of all this being a Saturday morning it seemed like all the tables were set for one and a couple for 4, bizarre, during the week maybe not a weekends - and besides they know who is staying so why not set the tables up for the couples?

The tea they served tasted the cheapest and most horrible I have tasted.

All in all it was only the fast it was convenient to where we need to be but to be honest we shall back in the area soon and will be booking elsewhere.

This being business I also asked for the bill in the company name and the receptionist said yes no problem, sadly we had a call and had to dash so I checked the bill at home - you guessed the screwed that bit up as well, I even booked it in the company name ! Makes Fawlty Towers look professional!

Hey do not be conned by the good reports - it ain't that good!

They would have got a better rating had they:
Advised me when I booked they had a private party in. (which would have been booked months before I booked).
Physically check the rooms for warmth not base on the thermostats which was clearly wrong.
Issue an invoice as requested.
Scrap the buffet miserable offerings and just add as an extra to the menu - if people want it let them ask for it. Keep the fruit juices and cereals.
Set out the breakfast as per the bookings rota - not what was easy to do.
If they have a private party be aware that moving furniture during the night will disturb the guests.
Deep clean the bathroom floors and shower cubicles regularly.
Do not serve cheap tea - use a quality tea. A few extra in the room would have been nice and a choice of green tea or Earl Grey in the room and scrap the silly chocolate on the bed.
Above all decide are you a hotel and restaurant or centre for parties because the hotel is not big enough for both, least ways not the size of the party you had in when I stayed.

Room Tip: Ask for the river view best bit of the hotel. But if they had a party watch out for the noise. Best...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jonacuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
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English first
Flint, Texas
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 December 2013

Stayed three nights during Dec. 2013. After staying in several 5* hotels in various parts of the UK we would place the Riverside at the top of the list. We stayed at the Bear in Woodstock, the Lygon Arms in Broadway both luxurious hotels and noted for who stayed there. The Riverside, although not as luxurious earned top notches in every category. The staff were all friendly and went out their way to make our stay positive. The room was very comfortable and the first room of the week that was not too hot for sleeping. We asked where we could do our laundry and they offered to do it for us at no charge! How unusual is that? They were hosting a Christmas party last night and the manager roped off a section of the car park so we would have a place to park. Small things like these are typical of the staff at the Riverside. I would highly recommend this hotel for anyone visiting the area.

Room Tip: Very conveniently placed for anyone coming to the Mildenhall/Lakenheath area.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 December 2013 via mobile

We chose the hotel through Livingsocial and whilst we had read the reviews before, which were pretty much all good, you are never really sure until you arrive. From the moment we arrived we were made to feel welcome and the staff throughout were friendly and helpful, the hotel itself is smart and well presented and the room (number 21) was spacious and had a Great view over the gardens and was quiet and comfortable. We slept well and the facilities were well kept and clean.
Dinner was a pleasant surprise, we had three courses and each was well presented and not small, I had the lamb which was delicious and my wife the bream which was also excellent. We would have gladly eaten there on the second night of our stay but part of our reason for visiting the area was to see some of the local National trust places, Ickworth is well worth a visit, as is Anglesey Abbey. We also took in Ely, a lovely place with the Cathedral perched at the top of the hill and then on to Bury St Edmunds to see the Christmas market which was a real treat set amongst the old town streets, so our day was pretty full. Breakfast were also tasty and there was a good choice, certainly enough to fuel you for the day!
Would certainly stay again if in the area.

Stayed November 2013, travelled as a couple
Helpful?
Thank I O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 November 2013 via mobile

We got this break through living social. Really enjoyed this hotel. Staff couldn't be friendlier, rooms clean, service great. This venue doesn't deserve minor pedantic issues, because it's brilliant. So impressed. Would definitely stay again.

Stayed November 2013, travelled as a couple
Helpful?
Thank Saltim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stevenage, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 November 2013

My mother and I stayed at the hotel on Friday 15th to Sunday 17th, and I would like to say thank you for a lovely time. We felt every welcome and comfortable throughout our time there. the hotel rooms were large and the bathroom was very clean.

The restaurant was very well presented and the staffs were very polite and helpful. The food was lovely too

The reason for the trip to Riverside was for my mothers 50th Birthday, on our last night I asked the restaurant staff to put a candle on the pudding, they went above and beyond and also came up and sang happy birthday to her too.

I will definitely be recommending riverside to my family and friends,

Thank you very much for your hospitality,

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampshire
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 November 2013

We have just returned from a 3 day stay at the hotel and we enjoyed it greatly. Our room was lovely, very clean and with a comfortable bed. The ensuite was spacious with an excellent shower and a plentiful supply of towels and toiletries. Breakfast were wonderful, with a wide choice of cereals, cheese and meats, yogurts etc plus a range of cooked breakfasts which were obviously freshly cooked to a high standard on order. We chose to eat in a couple of evenings during out stay and could not praise the meals highly enough. The waiting staff were friendly and efficient, the bar staff were helpful and the chef was obvious talented!
We had a wonderful 3 days at the hotel and have already booked to return for the New Year.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raehay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brixham, United Kingdom
Level Contributor
358 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
Reviewed 29 September 2013

We recently spent a night here and attended a wedding, organized within the hotel. Our feelings were mixed. We enjoyed our high ceilinged room very much and had a very good night's sleep; we did wonder, however, how we'd have felt if we had not been involved with the wedding, which rather took over the hotel. Food was ordinary, based on a wedding breakfast, but that probably isn't a fair basis for judgement. Breakfast of the more normal kind was a disappointment: having told us it was available from 7am we found no-one ready and it was clear we would be lucky to be finished by 7.30am, so we had to skip it. Probably not somewhere I will use on my more everyday visits to the region; I think there are better alternatives nearby - and certainly better organized alternatives.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MontrachetJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riverside House Hotel

Property: Riverside House Hotel
Address: 17 Mill Street | Barton Mills, Mildenhall IP28 7DP, England
Region: United Kingdom > England > East Anglia > Suffolk > Mildenhall
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Mildenhall
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Riverside House Hotel 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
The Riverside House Hotel is set on the picturesque banks of the river Lark and is located in the attractive historic town of Mildenhall. Despite undergoing a complete renovation in 2010, this 18th-century building has maintained its beautiful period features and is now bursting with a contemporary, modern charm. If you require spacious conference facilities for all your business related events, private dinners, weddings, parties, or summer barbecues, our picturesque grounds, stylish rooms and finest local cuisine, the Riverside House is the perfect venue. The hotel is situated near to the A11 and provides our guests with good access to all the local areas such Bury St Edmunds, Ely, Newmarket, Thetford and Cambridge - so whether you are looking for a relaxing break, a day at Newmarket races or wanting to find out more about this historic town and its surrounding villages, the Riverside House Hotel is the perfect location from which to venture. Mildenhall is host to a number of first class sporting events; our local football team is fast climbing the ranks of the semi-professional league, our cricket team boasts one of the finest grounds in the county and is host to a number of minor county games during the summer and for the more aquatic minded there is an excellent pool 5 minutes from the hotel. The Riverside has its own floodlit, 2 court petanque (boules) court in the garden for everyone to enjoy (except some Monday nights when we play in the local league. ... more   less 
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Also Known As:
Riverside Hotel Mildenhall
Riverside House Hotel Mildenhall, Suffolk

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