We stayed for one night here as it was close to where we needed and to be honest most hotels in the area seem to have mediocre reviews and this one coupled with the restaurant thought fitted the bill. Having fought our way round the M25 and up the M11, we arrived. Only to be told that the restaurant was closed and the best they could offer was a reserved table in the bar.
My first question is could this not have been told to me prior to arriving, my main reason in driving 160 miles was get in and stay in and enjoy the restaurant and meal that it got such good reviews for.
So we make our way to the room which was freezing, I fiddled with the heating and could not get it to work at all so went down to reception where we told it is 22.5C in the room - please get that checked as I can tell you it was more like 15C, oh there is a panel on reception which controls all the heating so reluctantly she turned the heating on - its bleeding winter you know!!!!
Ok so the room was clean and you get a view of the river. But however thinks this is 5 star must have stayed in some very poor hotels no way this is 3 at best (it has a lift) and because the restaurant is closed would say 2 star - the public bar which was promptly taken over by the private party and the lads drinking at the bar is not 5 star!!!!
This hotel compared to the budget hotels is not worth it! The bath room floor needed deep cleaning the grout looked a bit grubby - I know its supposed to be grey - not black in the areas you walk most. There was a join on the shower cubicle that needed cleaning as it was black - minor I know, it was clean everywhere else. So real dirty bits, so I commend for this as it an old property.
The party over we then had the moving of what must have been all the tables and chairs in the night which kept us up. All we heard was banging and scrapping. Bed comfy though.
Breakfast buffet was the most miserable offering I have ever seen. The menu said you could help yourself to the cheese and meat platter, fresh fruit, cereals and juice. Well one visit would have wiped the cheese and meat out the salami looked like it was hand cut, the fruit bowel a few offerings. Worse of all this being a Saturday morning it seemed like all the tables were set for one and a couple for 4, bizarre, during the week maybe not a weekends - and besides they know who is staying so why not set the tables up for the couples?
The tea they served tasted the cheapest and most horrible I have tasted.
All in all it was only the fast it was convenient to where we need to be but to be honest we shall back in the area soon and will be booking elsewhere.
This being business I also asked for the bill in the company name and the receptionist said yes no problem, sadly we had a call and had to dash so I checked the bill at home - you guessed the screwed that bit up as well, I even booked it in the company name ! Makes Fawlty Towers look professional!
Hey do not be conned by the good reports - it ain't that good!
They would have got a better rating had they:
Advised me when I booked they had a private party in. (which would have been booked months before I booked).
Physically check the rooms for warmth not base on the thermostats which was clearly wrong.
Issue an invoice as requested.
Scrap the buffet miserable offerings and just add as an extra to the menu - if people want it let them ask for it. Keep the fruit juices and cereals.
Set out the breakfast as per the bookings rota - not what was easy to do.
If they have a private party be aware that moving furniture during the night will disturb the guests.
Deep clean the bathroom floors and shower cubicles regularly.
Do not serve cheap tea - use a quality tea. A few extra in the room would have been nice and a choice of green tea or Earl Grey in the room and scrap the silly chocolate on the bed.
Above all decide are you a hotel and restaurant or centre for parties because the hotel is not big enough for both, least ways not the size of the party you had in when I stayed.
- Official Description (provided by the hotel):
- The Riverside House Hotel is set on the picturesque banks of the river Lark and is located in the attractive historic town of Mildenhall. Despite undergoing a complete renovation in 2010, this 18th-century building has maintained its beautiful period features and is now bursting with a contemporary, modern charm. If you require spacious conference facilities for all your business related events, private dinners, weddings, parties, or summer barbecues, our picturesque grounds, stylish rooms and finest local cuisine, the Riverside House is the perfect venue. The hotel is situated near to the A11 and provides our guests with good access to all the local areas such Bury St Edmunds, Ely, Newmarket, Thetford and Cambridge - so whether you are looking for a relaxing break, a day at Newmarket races or wanting to find out more about this historic town and its surrounding villages, the Riverside House Hotel is the perfect location from which to venture. Mildenhall is host to a number of first class sporting events; our local football team is fast climbing the ranks of the semi-professional league, our cricket team boasts one of the finest grounds in the county and is host to a number of minor county games during the summer and for the more aquatic minded there is an excellent pool 5 minutes from the hotel. The Riverside has its own floodlit, 2 court petanque (boules) court in the garden for everyone to enjoy (except some Monday nights when we play in the local league. ... more less
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- Also Known As:
- Riverside Hotel Mildenhall
- Riverside House Hotel Mildenhall, Suffolk