Last time we stayed at this hotel (2 yrs ago) we were left somewhat disappointed by the tired decor, fixtures and fittings. So, having looked on the website before this last minite one night trip to Southwold we were up-beat as it looked from their photos as though they had updated the rooms in line with what you would expect of an up market sea side resort. (and any other 4 star hotel) They also showed on the website that they were dog friendly so, as we had our pooch with us we were willing to give it anther go . I would point out at this point that my dog is no stranger to 4 and 5 star hotels and is always made welcome, as are we, wherever we stay in the country)
When we arrived late pm Sunday we asked for the best room they could offer, we were given a key by the lady receptionist and told we could go and take a look (no offer of being shown) so after searching we eventually found the room... exactly the same tired condition as last time! We went back downstairs and explained that the room was not what we were expecting for the price charged so we were handed another key to a 'superior room' and off we went again. When we found the room and amazingly the decor and fittings were exactly the same but just in a bigger room! (not sure where the nice website photos had been taken)
Losing the will to live and becoming increasingly hungry and tired we decided to accept this room and we went to get our luggage (by ourselves, once again) and of course the dog. As we walked back in to the hotel the receptionist quickly informed us that although they were dog friendly, for health and safety reasons, dogs had to stay in the garden rooms and were not allowed in our scruffy superior room... We were then told that the Broadside room was available in the garden and that we could help ourselves, so off we went complete with our luggage and dog in tow across the car park to find our own room-again. Walked in the door - discovered a twin room! Now very jarred off i set about pushing the beds together and re making it by turning the sheets so we wouldnt fall through the middle, it was whilst doing this that noticed that there was some dirty underwear on the floor, presumably from the last guest! Along with some sweet wrappings and torn paper. Things didnt get better when i went into the bathroom and found someone elses pubic hair on the tap and another clump on the side of the bath!!! I must say on the only plus about the room was that it was much more up to date( furniture and decor wise) than the last two. But really, no dogs for Health and safety reasons, what a joke! I must admit that words escaped me. We will not be staying again.
- Official Description (provided by the hotel):
- The Swan is currently closed for an exciting refurbishment. Reopening Summer 2017. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com, Priceline, Agoda and Ebookers so you can book your The Swan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Swan Southwold
- Swan Hotel Southwold
- Hotel Southwold Swan
- The Swan Hotel Southwold, Suffolk