Over the last few years we have visited the Randolph Hotel several times for Sunday lunch and other special occasions and until last Sunday we have always been delighted with the experience, however our experience last Sunday has certainly made us reappraise our opinion.
The meal was a disaster from start to finish: I made a reservation by telephone and made a point of of saying that it was my wife's birthday: expecting that at the very least, this would be acknowledged upon arrival - instead the receptionist had managed to get our name wrong and only confirmed our reservation based upon the time required. We were not shown to a table, just told that our table was in the corner, not which corner. We went to the wrong table, only for the waitress to point to another and say " that's yours". After a considerable wait we were handed menus and ordered drinks, these also took some time to arrive. We both ordered roast beef which turned out to be extremely tough, we were not asked if the meal was satisfactory until the plates were collected; we then told the waitress of our concerns who, after reporting to the kitchen, said that the chef apologised and that he had received the same complaint from another table.
After a further long wait for menus, we ordered deserts - these took over 35 minutes to arrive, and my wife was given a soup spoon instead of a desert spoon. The beer that I had ordered with the desert never arrived at all.
In addition to the above, diners who had arrived some time after us were served well before us and in fact finished their main meal before we received our desert. When we eventually received our bill we were told that because the beef was not up to standard that our first drinks were "on the house". Upon checking the bill we found that we had been charged for a bitter shandy which had not been ordered or received.
We have in the past recommended the Randolph Hotel for the quality of their Sunday lunches to our friends but, based upon this experience, we would be very wary of doing so in the future.
Before writing this review I Emailed the proprietor of the Randolph, informing him of our dissatisfaction. He did not bother to reply
- Official Description (provided by the hotel):
- The Randolph is a family run hotel in the village of Reydon near SOUTHWOLD. You will be assured of a relaxing stay in the Number One Hotel in the Southwold area. ... more less
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- Also Known As:
- Randolph Hotel Southwold, Suffolk