We arrived at Newhaven premier inn to find no one at reception, eventually someone appeared and rushed us through without even mentioning the good night guarantee or booking an evening meal.
During the night we found that the room was getting hot so we lowered the temperature controller only to find it did not work.
Next day we found that an item had been taken from our room, we reported it to the duty manager you said she had started an enquiry to why and where the item had gone. We reported our loss to customer services and an enquiry was promised. To date we have heard nothing from either the hotel or customer services.
We have stayed at many premier inns and are used to great service, this was not and have no intention of returning to Newhaven, it appears our complaint has not been taken seriously which is what we expected
- Official Description (provided by the hotel):
- Nestled between Brighton and Eastbourne town centres, a short drive from the beautiful South Downs ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Newhaven Hotel Newhaven
- Premier Inn Newhaven Hotel East Sussex