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Premier Inn Newhaven Hotel
Ranked #1 of 1 Hotels in Newhaven
Certificate of Excellence
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great place to stay”
Reviewed 22 December 2013 via mobile

We were visiting family in Lewes & wanted somewhere nearby to stay overnight. Having stayed here in the past we had no hesitation doing so again & booked 2 family rooms. They were attractively decorated & clean & spacious. We all slept really well & would love to purchase the pillows they use as they are the most comfortable ones ever slept on. We were greeted by a friendly man on reception & found the other staff to be the same. Breakfast in the restaurant next door was brilliant. Very welcoming Scottish gentleman showed us to our table & explained the options. The food was well cooked, varied choice & plentiful. It was a lovely added touch having 'Santa' walking around talking to the children. Our granddaughter had a lovely picture with him. Would definitely use again. :)

Stayed December 2013
Helpful?
1 Thank BobbiTaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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769 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Croydon, United Kingdom
Level Contributor
111 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 12 December 2013

Very much a standardPremier Inn in terms of the rooms and layout, but I found the staff to be friendly and helpful. Despite being a busy weekend when I visited,my room and the hotel generally was spotlessly clean, I couldn't fault the house-keeping. The hotel is on a busy road, but I didn't hear a thing, obviously excellent sound-proofing. I use public transport and it is located a short walk from Newhaven Town railway station and just across the road from the Denton Corner bus stops and there's a little footpath by the Brewer's Fare sign. This is on the main coast route linking Brighton and Eastbourne, a lovely ride through beautiful scenry. My ony gripe is that Premier never give directions for non-drivers, they simply assume everybody will arrive by car, their maps are useless for pedestrians.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Davey511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 3 December 2013

Bed was comfy but lots of strange loud creaking noises from the ceiling or windows during the night and the water pressure of the shower is the worst I've ever encountered. very weak.

Perhaps we were unlucky

  • Stayed November 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Slimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Newhaven Hotel, responded to this review, 5 December 2013
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs. Please email your booking details to talktous@premierinn.com so we can investigate further. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 November 2013

If you're looking for a hotel to visit Brighton and the surrounding areas I would recommend Newhaven. Great transport links by bus every 10 mins Mon-Sat then every 15mins on Sunday.Great value.I would use the Sainsbury's cafe for breakfast. Quiet location rooms clean and staff very pleasant. Plenty of parking,

Room Tip: Ground floor if you don't mind using stairs only one floor, no lift
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sooty42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 November 2013

We arrived at Newhaven premier inn to find no one at reception, eventually someone appeared and rushed us through without even mentioning the good night guarantee or booking an evening meal.

During the night we found that the room was getting hot so we lowered the temperature controller only to find it did not work.

Next day we found that an item had been taken from our room, we reported it to the duty manager you said she had started an enquiry to why and where the item had gone. We reported our loss to customer services and an enquiry was promised. To date we have heard nothing from either the hotel or customer services.

We have stayed at many premier inns and are used to great service, this was not and have no intention of returning to Newhaven, it appears our complaint has not been taken seriously which is what we expected

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mayn52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Newhaven Hotel, responded to this review, 18 November 2013
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of service in all our establishments and we do apologise that on this occasion you feel we have failed to achieve this. I understand the hotel management team investigated the loss of your husband’s library card whilst you were at the hotel, checks were made but unfortunately this was not located. Should you wish to discuss this further please do not hesitate to contact us on talktous@premierinn.com. Thank you once again for taking the time to leave a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockton-on-Tees, United Kingdom
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 November 2013

You always know what you are going to get with a Premier Inn and this one was as good as they come. Staff were great, really helpful. The Dove (?) next door where the food was really good. Eating alone is not fun but the staff their were amazing and made both evening meal and breakfast a pleasure - thank you.

Room Tip: Beware flooding in car park when it rains!
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telscombe Cliffs
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 November 2013

Chose the Premier Inn to stay with family- the staff were helpful and friendly. The breakfast was good and even provided freshly made porridge on request.
Would recommend if you want somewhere a to explore Brighton and the surrounding area which has free parking and a quiet location

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GoDutchGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Newhaven Hotel

Property: Premier Inn Newhaven Hotel
Address: Avis Road, Newhaven BN9 0AG, England
Region: United Kingdom > England > East Sussex > Newhaven
Amenities:
Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Newhaven
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Newhaven Hotel 3*
Number of rooms: 70
Official Description (provided by the hotel):
Nestled between Brighton and Eastbourne town centres, a short drive from the beautiful South Downs ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Newhaven Hotel Newhaven
Premier Inn Newhaven Hotel East Sussex

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