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“Nothing too much trouble - outstanding customer service !”

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Premier Inn Hotel Braintree Freeport Village
Ranked #1 of 4 Hotels in Braintree
Certificate of Excellence
Forres, United Kingdom
Level Contributor
315 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
“Nothing too much trouble - outstanding customer service !”
Reviewed 15 February 2014

Stayed here for 3 nights while attending a course. Chose it on the reviews, & the reviews of the restaurant at Fowlers Farm - which was also outstanding !

Had a few minor problems on arrival (door wouldn't shut/lock properly), which was put right immediately. Ironing board was brought up to my room as soon as I asked, & when asking about taxies & busses for my return trip, was handed printed info from the net on bus times. Decided on a taxi, & the lovely guy booked it immediately for me, at a much cheaper rice than I had been quoted by another firm.

Didn't sleep after 3am the first night, as bed was too hard for me (I have a back problem), plus there was a humming/whining noise outside my window from something. Spoke to reception in the morning, though, didn't replicate the humming/whiling noise for their enjoyment ! Moved rooms, and was also given an extra quilt to lie on on the bed, in case this one was also too hard. Bed was ace, & softer that last (there'll be no stories of bowls of porridge involved, here), so didn't need the quilt. Was given my money back for the night I didn't sleep - which was a bit of a shock - how ace !

The rooms are top quality, like a luxury hotel. The only downside of the room I was moved to was, there was a very small gap between the table and the bed. This meant that you had to lift your suitcase right up in the air, to get it past the bed.

If you get up early, like me, you can take a trip across the road to the garage, & burger place for some provisions, or something to do. It is across the car park, & thru the hedge. It you have a torch, it would be advisable to take one with you.

I have truly, never ever, in my entire life met such helpful & cheerly staff. I think they have all been cloned from 'an ideal type'. How amazing & rare is it to meet people who actually ENJOY their jobs - they all deserve a medal, are a credit to their profession & their employers & trainers !!! Well done premier inn - you have gained a life long customer.

Room Tip: There is an area at the hotel with what looked like skips in, this is where the 'industrial type...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Any
English first
Colchester Essex England
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 February 2014

This was our first visit to a premier inn We were going to a wedding and wanted a hotel near by. On check in the receptionist was really welcoming and explained everything we needed to know, I had phoned in the morning to ask if we could check in early at midday and they were very accommodating. The room was perfectly adequate and very reasonably priced. Breakfast was good value with lots of choice. Will definitely be looking to stay at a premier inn again if they are all as good quality as this.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank val555_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clacton-on-Sea, England, United Kingdom
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 February 2014 via mobile

Only stayed for one night as we were on our way to somewhere else. Nice location tucked away behind the garden centre so not near the busy A120. Excellent service from Katrina...always smiling and nothing was to much trouble and lots of local knowledge.

The whole hotel was very clean and our room was very modern and had all the facilities you could need.

For £25 a night this was a total bargain and we would most definitely stop here again. Keep up the great work Premier Inn!

Stayed February 2014, travelled as a couple
Helpful?
Thank Celia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Folkestone, United Kingdom
1 review
Reviewed 6 February 2014

Very comfortable and very good value. Roads around the area are pretty busy, but once in the hotel, no noise problem. Plenty of facilities in the area for eating out or shopping. Found the adjacent freeport outlet shops offered some very good deals.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ca5we11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castleford, United Kingdom
1 review
Reviewed 4 February 2014

Clean rooms with everything you needed. Friendly staff. Complimentary tea or coffee in reception area. The roundabout approaching the hotel can get very busy so best to avoid peak times! Lots of diners on doorstep.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Epping, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 January 2014

I have stayed there about 30 times, it's a great location for shopping and reasonably close to the station and shuttle buses. The staff are always friendly and the rooms always quiet and clean. The pub next door is great too. My last time there was 3 days over Christmas and I had no problems.

Room Tip: Try and get a room that isn't traffic side as the traffic can be a little bit noisy if you want...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luluqwerty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rainhill Merseyside
Level Contributor
190 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 19 January 2014

Stayed here recently arriving on a wet Sunday afternoon. Staff were so warm and welcoming and first impressions were that it was a newly opened premier inn . In fact it had been open for quite some time - it was so impressive and pristine, we were amazed . Would definitely stay here again and again

Room Tip: Good pub food next door - service excellent. A good stop off if travelling to/from Stansted airport...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChiantiSister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Hotel Braintree Freeport Village

Property: Premier Inn Hotel Braintree Freeport Village
Address: Cressing Road | Fowlers Farm, Braintree CM77 8DH, England
Region: United Kingdom > England > Essex > Braintree
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Braintree
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Premier Inn Hotel Braintree Freeport Village 2.5*
Number of rooms: 48
Official Description (provided by the hotel):
Bag some bargains at the Premier Inn Hotel Braintree Freeport Village - peacefully situated just over half a mile from Freeport Designer Village. We're the same distance from the Freeport Train Station with fast links to Stansted Airport and Greater London. Business guests are also well placed here. Retail might be less on your mind though if you're on the guest list at wedding venues The Fennes, Gosfield Hall and Leez Priory. Or if you fancy history at Hedingham Castle or some outdoor fun at Great Notley Country Park. Whatever brings you to Braintree, enjoy all the comforts you'd expect including an onsite restaurant, a spacious room and a comfy bed. Please note that this Premier Inn does not have a lift. Guests requiring an easily accessible room please contact the hotel direct. Please be aware this Premier Inn only has showers. Please note that all twin rooms at this hotel consist of a double bed and a single sofa bed. This Premier Inn is located near a major road, bedrooms are insulated to minimise noise. Directions: From the M11 junction 8, follow signs to A120 Colchester & Freeport Shopping Village. At Galley's Corner Roundabout, take forth exit and then left into Wyevale Garden Centre. The hotel is adjacent to Fowlers Farm and garden centre. Transport and local information: Braintree Train Station 2 miles Riverside Sports 1 Mile Castle Headingham 8 Miles Stanstead Airport 16.5 Miles Cinema Complex & Bowling Alley ... more   less 
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Also Known As:
Premier Inn Braintree (Freeport Village) Hotel Braintree
Holiday Inn Braintree
Premier Inn Hotel Braintree Freeport Village Essex

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