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“First rate accommodation.” 5 of 5 bubbles
Review of Holiday Inn Express Braintree

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Holiday Inn Express Braintree
Ranked #3 of 5 Hotels in Braintree
Certificate of Excellence
Brighton, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“First rate accommodation.”
5 of 5 bubbles Reviewed 8 November 2013

Stayed at the hotel for a week on business and I have to say that it really was top drawer accommodation. Warm comfortable rooms which were kept spotlessly clean, beds made every Day, towels changed when required, also a free in house wifi which was great. No one likes working away from home, but when you have a warm, clean and very comfortable room to come back to in the evening it makes life that much better. I hope the company puts the team back in this hotel when next we are working in Essex.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Raggedroyalist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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291 reviews from our community

Traveller rating
    85
    122
    58
    16
    10
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
London
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 8 November 2013

Another perfectly good Holiday Inn Express doing what this brand does well. It was previously built by another chain (Hampton by Hilton I think) and as such, the rooms are larger than many newer HIX hotels.

There is a bit of road noise from the adjacent A120, but probably only an issue for very light sleepers. Breakfast was perfectly adequate considering it's included in the price, although there does seem to be a lack of staff keeping the offerings and cutlery, etc. topped up.

All-in-all, if you're looking for a budget hotel for a short stay in the area, it's probably the best choice around.

Room Tip: Try and get one facing away from A120 - road noise does intrude a bit.
See more room tips
  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ianbp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Yorks
Level Contributor
113 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 5 November 2013

Stayed for 2 nights as we were at a wedding in the area and the Holiday Inn Express was fine, rooms a decent size with comfortable beds and bathroom again a good size and with a good shower. Rooms not cleaned very well but nothing major and all staff friendly enough.
No frills and fine for a short stay at good value, just don't expect too much or bother with the breakfast, even with it in the price, we didn't bother the second day it was that bad. If you just want somewhere to sleep and have a shower in this area it is perfectly ok and better than some other Holiday Inn Expresses that I have been to.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Donjmf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Braintree, responded to this review, 21 November 2013
Dear Donjmf,

Thank you for writing a review about your recent stay with us. I am pleased to note that you liked our room accommodations and staff services. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry that your room was not thoroughly cleaned. Please accept our sincere apologies for any inconvenience it may have caused you. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit.

Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 1 November 2013

A pleasant newish hotel although the car park area is still very unfinished. Staff very helpful but woefully understaffed leading to chaos at breakfast. Told by the duty staff that the manager "doesn't bother calling the chef in at weekends". It showed... great staff, poor management.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sussex
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 31 October 2013

Booked my 80 year old mother at this hotel for a one night stay on route to family gathering, was made to feel very welcome by the the reception staff and especially Chrissy who took it upon herself to make my mum feel very welcome and comfortable, room was very clean with tea and coffee making facilitates, spacious bathroom with fluffy white towels, would like to say a big thank you to Chrissy Sue, and staff for looking out for my mum.

  • Stayed October 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jan_jan5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lichfield, United Kingdom
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 25 October 2013

I stayed here with two colleagues for one night (in separate rooms I should add!) My room, number 14 was designed for a disabled person, the bathroom being a wet room style. This was fine until I had a shower, virtually the whole floor was puddle of water meaning standing in cool water whilst shaving and teeth cleaning after the shower - not the best. My room was adjacent to he car park - so no road noise. Unfortunately my colleagues were not so lucky. The busy road kept them awake all night even with the windows shut. One room had only one light working and the other had a faulty shower giving only a cool dribble to shower in. My room had an adjoining door to another bedroom, during the night this was not a problem, but at 6 o'clock in the morning my neighbour decided to use his phone to shout in a foreign language to some poor person for at least half an hour. Luckily I needed an early start. The Breakfast was appalling, tasteless sausages, beans and horrible scrambled egg. Juices from a machine that were basically clear water. However - the staff were amazing, always busy coping with reception, bar and kitchen duties but always smiling and pleasant. The room was very clean and tidy but I will not be staying there again.

Room Tip: Get a room on the car park side of the hotel, avoid adjoining rooms, dont eat the breakfast - its a...
See more room tips
  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Braintree, responded to this review, 12 November 2013
Dear Graham S,

Thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. Please accept my sincere apology for the shortcomings you have experienced and if our hotel fell below your expectations in many aspects. Thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 12 October 2013

First of all I made sure this was the correct Holiday Inn Express Braintree - ENGLAND before booking, however I did almost leave this review for the wrong hotel in Braintree - Massachusetts - Doughnut :).

The staff were friendly and helpful with everything. The room was clean and tidy with air con. Shower room was spacious. Drinks at the bar were reasonably priced. Breakfast is basic but plentiful considering it's included in the price. Good location to go shopping or into town. Close to motorways. Would stay here again, unable to fault it.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Lady_Carol_Diane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Braintree

Property: Holiday Inn Express Braintree
Address: Panners Roundabout Notley Cross, Braintree CM77 7AB, England
Phone Number:
Region: United Kingdom > England > Essex > Braintree
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Braintree
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Braintree 3*
Number of rooms: 76
Official Description (provided by the hotel):
Contemporary comfort meets historic beauty, welcome to the Hampton by Hilton Braintree. From its designer shops and traditional pubs, to its breathtaking gardens and rolling countryside, the area surrounding the Hampton by Hilton Braintree hotel is just waiting to be discovered. Our hotel is an ideal base for London Stansted Airport and exploring Essex and the surrounding cities, such as Chelmsford, Colchester, Cambridge and Newmarket. ... more   less 
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Also Known As:
Holiday Inn Express Braintree Essex

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