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“Expected Slightly Better”

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Holiday Inn Express Braintree
Ranked #3 of 4 Hotels in Braintree
London, United Kingdom
Level Contributor
101 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Expected Slightly Better”
Reviewed 28 April 2014

I would not expect too much for 42 English pounds for a nights stay but this hotel has not changed from its Hampton Inn days, basically the same. I'll try to pass judgment based on 42 quid. The room was ok, a bit smelly, had a bed and a rather odd square thing that was a tv. Bathroom was ok, had everything you needed. Internet was free which is a surprise but it was fairly slow and could barely use BBC iplayer, not great.
Where the hotel is your fairly stuck, you cant walk to anywhere. Food wise there choice is very limited and I would not order anything thinking that the front desk person or the manager is likely to be making it but I could be wrong there could be a third person out the back somewhere.
Like most English hotels you are not really treated as a guest/customer but and inconvenience was how it all felt. Next visit to the area will stay again a the Premier Inn A120 its far better for a little more money and has the pub/cavery. The HIE though is more quieter from general/traffic noise being on the A120.

Room Tip: A room on the other side that faces away from the A120.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JonnyN_66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHawkie, General Manager at Holiday Inn Express Braintree, responded to this review, 29 April 2014
Dear JonnyN_66,

Thank you very much for your feedback in relation to your recent stay with us.

We were obviously very disappointed to read your comments about your stay. I am sorry that we were unable to meet your expectations through your stay.

We do appreciate all guest feedback and we use it to improve our services as a hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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301 reviews from our community

Traveller rating
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    61
    17
    10
See reviews for
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96
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80
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Leighton Buzzard, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 April 2014

We stayed in this hotel for just one night and the service was excellent. The room was very clean, staff friendly and helpful, traffic noise minimal. Breakfast was great and the only thing I could complain slightly about was the fact we had a miserable TV signal - but for us this wasn't a major issue. Will definitely stay there again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simmycat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHawkie, General Manager at Holiday Inn Express Braintree, responded to this review, 28 April 2014
Dear Simmycat1,

Thank you very much for your lovely review in relation to your recent stay with us.

We are delighted to see that you enjoyed your stay with us and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 April 2014

Visiting friends and family near by, a very warm and helpful welcome from receptionist. Very comfortable room, free breakfast is nice and more than you can eat. Excellent standard of cleanliness. Would recommend. Great parking facilities. Although it is near the by pass you do not get the traffic noise, it is easy to find and easy to get in to town and car parks.
There is a restaurant being built next to the hotel that will save any extra traveling as for us it was along drive. I look forward to our return visit. The staff were so helpful it would be unfair to single one out

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Professor_PM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHawkie, General Manager at Holiday Inn Express Braintree, responded to this review, 27 April 2014
Dear Professor_PM,

Thank you very much for your lovely review in relation to your recent stay with us.

We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitley Bay, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 April 2014 via mobile

I travel an awful amount for work. Having just returned from conducting a training day at this hotel (and staying the night before) I can't fault the facilities, staff and environment. From the first call to book a meeting room to arriving it's been a pleasure dealing with the staff.

The room was great and free wifi welcome. They serve food until 10pm (perfect for a weary traveller), every member of staff couldn't have been nicer.

The meeting room was well lit, kitted out perfectly and the food was great and arrived bang on time. They even did some printing out for me (I'd forgotten to bring something) and didn't ask for any money at all.

Even lent me a projector free of charge!

If I ever need a training facility in this area again, I wouldn't hesitate to contact these guys.

Stayed April 2014, travelled on business
Helpful?
Thank alipooley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHawkie, General Manager at Holiday Inn Express Braintree, responded to this review, 27 April 2014
Dear Allan P,

Thank you very much for your lovely review in relation to your recent stay with us.

We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 24 April 2014

Visiting family over the Easter break, lovely helpful welcome from receptionist Diane Clark. Fabulous comfortable room, free breakfast very nice. Excellent standard of cleanliness. Would recommend. Great parking facilities.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JULIE B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHawkie, General Manager at Holiday Inn Express Braintree, responded to this review, 27 April 2014
Dear Julie B,

Thank you very much for your lovely review in relation to your recent stay with us.

We are delighted to see that you enjoyed your time with us and especially the customer service that you received. We will ensure that Diane is informed of your comments as I am sure she will be thrilled to see her hard work has been appreciated and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesham, United Kingdom
Level Contributor
1 review
Reviewed 24 April 2014

Often used this Hotel for business purposes and never been let down. Clean, comfortable and roomy. Staff are excellent and Sue in particular always makes me welcome. I always take advantage of the free WiFi.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhilipClark99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHawkie, General Manager at Holiday Inn Express Braintree, responded to this review, 27 April 2014
Dear PhillipClark99,

Thank you very much for your lovely review in relation to your recent stay with us.

We are delighted to see that you enjoyed your time with us and especially the customer service that you received. We will ensure that Sue is informed of your comments as I am sure she will be thrilled to see her hard work has been appreciated and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 21 April 2014

Needed somewhere comfortable to stay for a wedding. Premier Inn was full, so tried this and very pleased that we did. Good sized comfortable room, convenient (though bland) location, adequate breakfast. Recommended.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fishyweb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanHawkie, General Manager at Holiday Inn Express Braintree, responded to this review, 22 April 2014
Dear Fishyweb,

Thank you very much for your lovely review in relation to your recent stay with us.

We are delighted to see that you enjoyed your time with us and we look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Braintree

Property: Holiday Inn Express Braintree
Address: Panners Roundabout Notley Cross, Braintree CM77 7AB, England
Phone Number:
Region: United Kingdom > England > Essex > Braintree
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Braintree
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Braintree 3*
Number of rooms: 76
Official Description (provided by the hotel):
Contemporary comfort meets historic beauty, welcome to the Hampton by Hilton Braintree. From its designer shops and traditional pubs, to its breathtaking gardens and rolling countryside, the area surrounding the Hampton by Hilton Braintree hotel is just waiting to be discovered. Our hotel is an ideal base for London Stansted Airport and exploring Essex and the surrounding cities, such as Chelmsford, Colchester, Cambridge and Newmarket. ... more   less 
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Also Known As:
Holiday Inn Express Braintree Essex

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