We spent two nights at the Premier Inn in Brentwood, Essex.
The room was clean, the beds were reasonably comfortable, the breakfast was acceptable, the person who initially greeted us was friendly and helpful.
However, when we arrived at the hotel on the second evening, tired after a busy day in London, and ready for a meal in the restaurant, we were rather disappointed with the incredible rudeness of the staff. It was 9:50pm and we were told "We're closed!", when I asked what time they closed they told me they close at 10:00pm. I asked if it would be possible to get a meal and it was only after much discussion, and speaking to someone who said she was the manager, that they reluctantly said they would sort something out for us. We were told to sit in the bar and wait. Eventually someone came over and threw menus on the table and walked away. As we waited patiently for someone to take our order we had to listen to much foul language from people drinking in the bar. I eventually went in search of the 'manager'. She told me to order from the bar. It would have been nice if she had mentioned this earlier. When the food arrived it was perfectly acceptable, but spoiled by the very bad attitude of the staff.
I should also mention that as we waited a group of men came in, sat at the table next to us, were waited on and received their meals without any of the drama displayed to us. It seemed that the group of men were regulars there.
I will definitely NOT take my family to this hotel again.
- Official Description (provided by the hotel):
- A perfect spot for a weekend break or a spot of shopping, a short hop from the train station ... more less
- Also Known As:
- Premier Inn Brentwood Hotel Brentwood
- Premier Inn Brentwood Hotel Essex